Hi dear customer,Thank you for sharing your experience with the Ninja DualBrew Coffee Maker. We're glad you chose it for its space-saving design, but we’re sorry to hear that the pod feature isn’t working.If the machine isn’t recognizing or brewing pods, try ensuring the brew basket is correctly installed and that the pod adapter is fully secured. Running a cleaning cycle may also help clear any potential blockages.If the issue persists, our support team would be happy to assist with troubleshooting or warranty options. Please reach out to us at 1-800-365-0135, and we’d be glad to help.Kind regards,Ninja Kitchen

Hello, Thank you for taking the time to leave a review. We're sad to hear that your coffee maker didn't work for you and that you’ve returned it as a result. We'll absolutely share your feedback with the relevant teams to consider, and we hope you’ll give our products another try in the future. Kind regards, Ninja Kitchen