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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars
1,012 ratings778 reviews
  1. 5 stars69% (698)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 471-480 of 778 reviews
Jun 7, 2022
Reviewer name: Foresthome
4 out of 5 stars
4 out of 5 stars review

Wish it had reusable pods

I like this coffee maker, but we are trying to reduce our plastic use and wish you had reusable pods for the single cup makers to use our fresh ground beans. It taste fresher and you aren't throwing away a lot of plastic. Or point me to a brand of reusable pods that will fit it.

Review from sharkninja.com
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Aug 19, 2021
Reviewer name: Ronnierocks
5 out of 5 stars
5 out of 5 stars review

Great tasting coffee

[This review was collected as part of a promotion.] This Ninja DualBrew Pro Specialty Coffee System has redefined my coffee drinking experience. I didn't know what I was missing until I tried this coffee machine. Not only is the coffee great tasting, but there's so much variety in terms of the different drinks I can make that I never get tired of drinking coffee. The fact that I can choose to use pods or coffee grounds is amazing. One machine to do both. I also like how you can choose different sizes so if I just feel like making a cup I don't have to make a whole pot. The foamy froth you can make really enhanced the specialty coffees I made using this machine. I highly recommend this machine to both the casual and avid coffee drinkers out there.

Review from sharkninja.com
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Jun 18, 2023
Reviewer name: h20engeer
1 out of 5 stars
1 out of 5 stars review

FAIL! Pod Adapter not working after 6 month.

Very disappointed in NINJA. I really liked this coffee maker and was really happy when I got it. It worked well for about 6 months, fresh brewed coffee in the morning for work, and k-cup pod when in a hurry. However, the Ninja Pod Adapter stopped working properly, even though it is well maintained and cleaned. No matter what I do, it doesn't work properly. I honestly think it's all the available options you can choose from. So to me, a problem in the manufactures programing and the POD adapter. I have 20 year old coffee makers that still work without issues, both combined cost less than this Ninja, Reading the reviews, I can see I'm not the only one with problems. On this site, I don't see an easy way to get easily fixed.

Review from sharkninja.com
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Oct 25, 2025
Reviewer name: Mytime70
1 out of 5 stars
1 out of 5 stars review

Kcup doesn't aork

hello when I first got this coffee cup the reason the coffee pot is the reason why is because I love coffee? I love grinds cake, cups, and specialty coffees for the first three months. It worked great now anytime if I'm not grinding my coffee and having you know, drip coffee, I cannot use my Froster or my K cups. All it does is it really it keeps popping up this is the second time I complained about this on here. I tried calling the one 800 number that you gave me and they basically treated me like I was weird. Nobody helped me so I was about to give up so again today I you know cleaned it I made sure that the needles for my K cups were OK and still doesn't work.

Review from sharkninja.com
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Apr 29, 2025
Reviewer name: Zinn.Blake
5 out of 5 stars
5 out of 5 stars review

Love it!

Amazing coffee maker! Love it! Love all the features!

Review from sharkninja.com
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Feb 6, 2025
Reviewer name: Ninja dualbrew
1 out of 5 stars
1 out of 5 stars review

Ninja dualbrew

I bought this to save space, both drip and pod coffee. The pod feature does not work.

Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja Product Expert

Hi dear customer,Thank you for sharing your experience with the Ninja DualBrew Coffee Maker. We're glad you chose it for its space-saving design, but we’re sorry to hear that the pod feature isn’t working.If the machine isn’t recognizing or brewing pods, try ensuring the brew basket is correctly installed and that the pod adapter is fully secured. Running a cleaning cycle may also help clear any potential blockages.If the issue persists, our support team would be happy to assist with troubleshooting or warranty options. Please reach out to us at 1-800-365-0135, and we’d be glad to help.Kind regards,Ninja Kitchen

Feb 1, 2025
Reviewer name: Jbjb
5 out of 5 stars
5 out of 5 stars review

Compact

Nice small footprint with a lot of features and options.

Review from sharkninja.com
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Mar 9, 2025
Reviewer name: Babs
5 out of 5 stars
5 out of 5 stars review

Best coffee maker I've ever owned.

I've owned this coffee maker for three years and have never had a problem with it.

Review from sharkninja.com
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Feb 1, 2025
Reviewer name: Hoot
5 out of 5 stars
5 out of 5 stars review

Great product!

We are very happy with our Ninja coffee maker!! It is a nice size and has great features.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
Apr 10, 2025
Reviewer name: tina
5 out of 5 stars
5 out of 5 stars review

best coffeemaker

my favorite coffee maker ever and I've had a few. I love the features

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638