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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars1,010 ratings776 reviews
  1. 5 stars69% (696)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 471-480 of 776 reviews
Dec 31, 2023
Me
5 out of 5 stars review

Verified Purchase

Awesomeness

Amazing machine

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Dec 23, 2023
EW
5 out of 5 stars review

Verified Purchase

N

Works great

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Nov 6, 2022
LGarcia
5 out of 5 stars review

Great Coffee system

Bought the ninja dual brew pro coffee system to replace my Keurig and boy am I impressed with all the features it has!!! I like that I can make a single cup of coffee when needed or a whole carafe when family is over. I also like that I can still use kcups! Highly recommend getting this coffee maker

Review from sharkninja.com
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Aug 27, 2023
Shells1
3 out of 5 stars review

Love Ninja just not this one

I bought a similar one about 2 years ago. I love Ninja products but this one I would not buy again. The pod holder has given us problems from the start and I stuck with it figuring it was user error. It sprays everywhere, cleaning it makes no difference. Yes I could use the big pot but that's not really what I bought it for, but I do love the big pot for when we have company over. Now that it's older the water reader is sometimes off. I love the concept and I'm glad to see they have changed the pod. I will stick with ninja just not a fan of this pod type.

Review from sharkninja.com
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Jan 4, 2022
Rebecca
4 out of 5 stars review

Reusable K Cup

I do love this new coffee system because it is versatile and can do so much. I particularly love having the frother to enhance my morning coffee. I am only disappointed that there is not a reusable K cup to make it more environmentally friendly. I am hoping this is something you are working on so that there will be less plastic in the world :)

Review from sharkninja.com
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Aug 7, 2024
Coffee
1 out of 5 stars review

Do not waste your money

Upgraded to the machine with the stainless carafe and what a mistake. Drips on the cupboard with every pour straight out of the box! This has been the worst coffee pot I've ever owned, all it ever says is clean clean clean and quits brewing after I clean it several times in a row, which takes 75 min each time. This was such a disappointment for us as we normally love our ninja products. I'd like to just throw it in the trash, the frustration is not worth it every morning.

Review from sharkninja.com
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reply from Ninja Kitchen

Hello Loree, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Ninja DualBrew. Please reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you. Kind regards,

Jun 7, 2022
Foresthome
4 out of 5 stars review

Wish it had reusable pods

I like this coffee maker, but we are trying to reduce our plastic use and wish you had reusable pods for the single cup makers to use our fresh ground beans. It taste fresher and you aren't throwing away a lot of plastic. Or point me to a brand of reusable pods that will fit it.

Review from sharkninja.com
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Jun 18, 2023
h20engeer
1 out of 5 stars review

FAIL! Pod Adapter not working after 6 month.

Very disappointed in NINJA. I really liked this coffee maker and was really happy when I got it. It worked well for about 6 months, fresh brewed coffee in the morning for work, and k-cup pod when in a hurry. However, the Ninja Pod Adapter stopped working properly, even though it is well maintained and cleaned. No matter what I do, it doesn't work properly. I honestly think it's all the available options you can choose from. So to me, a problem in the manufactures programing and the POD adapter. I have 20 year old coffee makers that still work without issues, both combined cost less than this Ninja, Reading the reviews, I can see I'm not the only one with problems. On this site, I don't see an easy way to get easily fixed.

Review from sharkninja.com
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Feb 16, 2024
Missy
5 out of 5 stars review

Awesome Dual Coffee pot

I Bought this about a month ago and after getting to test it out for awhile, I have to say I'm absolutely in love with it! I love that I can brew both pods and ground coffee. I actually don't even need coffee creamer anymore either since it has a milk frother. I can get the creamy goodness I love with just milk now and I'm saving money too! I would definitely recommend!!

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May 16, 2023
Fred
4 out of 5 stars review

Cheap Glass Coffee Pot

I love the Coffee Maker and would rate it a 5 Star, but cannot because of the Coffee Pot itself. Be warned, the Glass Coffee Pot is VERY cheaply made, mine cracked just by hitting on the counter lightly one day. I called in to complain and Ninja replaced the pot as a one time exception, since the Coffee Maker was less than a year old, so the Coffee Maker was still on the manufactures warranty. Also, when I checked on the site for the replacement (Coffee Pot) they were sold out, so sounds like this is a issue amongst others as well ,cracking their Coffee Pots from being cheaply made. Other than that, it's a great Coffee Pot.

Review from sharkninja.com
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