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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars
1,012 ratings778 reviews
  1. 5 stars69% (698)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 461-470 of 778 reviews
Feb 24, 2023
Reviewer name: Sunshine12
5 out of 5 stars
5 out of 5 stars review

Throw the Keurig away!!!!!

Recently purchased this product and I couldn't be happier. Recently moved in with my girlfriend and she prefers pot coffee and I love my k cups so we had to find something to fit both our needs and this coffee pot does it! As a loyal Keurig customer I have to say this coffee pot exceeds my expectations and I would never go back. It takes no time at all to heat up. You turn on the pot and your coffee starts brewing, which is great seeing how the Keurig takes a solid few minutes to start up. I also love that it has the separate water feature so if you want tea or hot water you don't have to run it a few times to get out the coffee grounds; everything is completely separate. 10/10!!

Review from sharkninja.com
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Dec 26, 2021
Reviewer name: Bobeby03
2 out of 5 stars
2 out of 5 stars review

So sad

I bought one with the stainless steel carafe back in nov 2021 and i loved this new machine was replacing an older ninja ive had for 4 yrs nothing wrong just wanted a newer model. Today it read err 11 and stopped working. Not had it for 2 full months yet.

Review from sharkninja.com
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Jun 18, 2023
Reviewer name: h20engeer
1 out of 5 stars
1 out of 5 stars review

FAIL! Pod Adapter not working after 6 month.

Very disappointed in NINJA. I really liked this coffee maker and was really happy when I got it. It worked well for about 6 months, fresh brewed coffee in the morning for work, and k-cup pod when in a hurry. However, the Ninja Pod Adapter stopped working properly, even though it is well maintained and cleaned. No matter what I do, it doesn't work properly. I honestly think it's all the available options you can choose from. So to me, a problem in the manufactures programing and the POD adapter. I have 20 year old coffee makers that still work without issues, both combined cost less than this Ninja, Reading the reviews, I can see I'm not the only one with problems. On this site, I don't see an easy way to get easily fixed.

Review from sharkninja.com
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Apr 12, 2023
Reviewer name: Costerberg27
4 out of 5 stars
4 out of 5 stars review

It's wonderful

I finally ditched my keurig for good, as they don't last more than 2 years for me. This is awesome, love all the features and hot water on demand. My only thing is for the price of it, the permanent filter for brewing in the carafe should have came standard.

Review from sharkninja.com
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Aug 23, 2021
Reviewer name: Momminainteasy
5 out of 5 stars
5 out of 5 stars review

Great product for multiple uses

[This review was collected as part of a promotion.] I am extremely happy with this product. I am able to use it with k-cups as well as coffee grounds. It brews single cups as well as an entire pot. There is an option for iced coffee as well which has been nice. My favorite feature is hot water dispensing option. The water goes through a sore rate line once a switch is flipped and it is ready immediately as hot water to be used with hot chocolate, soups, or teas. I keep extra water in the holding reservoir for this purpose and it has worked great. I have had no issues with this product so far and am very happy with all of the features.

Review from sharkninja.com
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Mar 5, 2023
Reviewer name: Katie217
1 out of 5 stars
1 out of 5 stars review

GREEN ALAGE GROWTH 🤢

I have had this coffee make for a little less than a year. I have loved this coffee maker and have had no issues UNTIL the water filter in the water reservoir started growing alage, GROSS! I clean the machine on a regular basis with a vinegar/water solution and only use filtered water. The big bummer is the design flaw in that the filter does not come out to clean. We have tried small straw cleaners and even pipe cleaners to no avail. So disappointed that I now have an expensive coffee maker that is unable to be cleaned. I would have rated this 5 stars and I would recommended to a friend up until this point. I would be less frustrated if I were able to at least clean it.

Review from sharkninja.com
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Sep 29, 2023
Reviewer name: Timsteph18
5 out of 5 stars
5 out of 5 stars review

Excellent coffee machine

We decided to try this machine after going through several keurigs. Wow is all I can say. Brews just as fast as there's and with less hassle. Having 10+ cups a day with the pods was to much for the keurig machines, not for this one though. On to the caraf, what can I say brews fast and hot, best feature about this machine is the keep warm option. Not only does it keep the coffee hot, it's fresh the whole time. No burnt coffee taste you get with other machines with this Ninja using the keep warm feature. Absolutely love this machine and will not be going back to a keurig.

Review from sharkninja.com
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Aug 7, 2024
Reviewer name: Coffee
1 out of 5 stars
1 out of 5 stars review

Do not waste your money

Upgraded to the machine with the stainless carafe and what a mistake. Drips on the cupboard with every pour straight out of the box! This has been the worst coffee pot I've ever owned, all it ever says is clean clean clean and quits brewing after I clean it several times in a row, which takes 75 min each time. This was such a disappointment for us as we normally love our ninja products. I'd like to just throw it in the trash, the frustration is not worth it every morning.

Review from sharkninja.com
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reply from Ninja Kitchen

Hello Loree, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Ninja DualBrew. Please reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you. Kind regards,

Feb 5, 2023
Reviewer name: Indian_rw
1 out of 5 stars
1 out of 5 stars review

Coffee is not hot

Got as a gift for Christmas. WaS excited have an older model that I LOVE except when the clean light goes on it takes 1 day too clean 2 gallons of vinegar and running rhe clean cycle forever. So unpacked plugged new one in coffee sucks luke warm grounds look like they are barely wet coffee is weak looks like p*ss water. Returning to store. Going back to the old nija or old fashioned 10 cup coffee pot.

Review from sharkninja.com
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Nov 10, 2022
Reviewer name: Ckouns
5 out of 5 stars
5 out of 5 stars review

Finally Hot Coffee

I am a big coffee drinker, but dont need specialty coffees, special creams etc. I have had several different pots in the last few year. I was so irritated that I could not get a piping hot cup of coffee. I found it ! So far, I am extremely pleased with the Ninja, it came out hot and my second and third cup were still hot. I use the carafe in the AM and the pods in the afternoon , I even tried the frother , it was awesome, easy to use and easy to clean ! I cant wait to use it over the holidays for my adult kids that like specialty coffees . Merry Christmas to me !

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638