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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars
1,012 ratings778 reviews
  1. 5 stars69% (698)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 311-320 of 778 reviews
Dec 28, 2025
Reviewer name: Trec529
1 out of 5 stars
1 out of 5 stars review

DO NOT BUY

This product is horrible. This is the second Ninja product we purchased hoping that upgrading would do the trick but it did not. Both products leave so many coffee grinds in the cup. We had a pod explode and had coffee grinds all over our kitchen. I would stay away from their coffee products.

Review from sharkninja.com
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Jan 26, 2026
Reviewer name: Mary’s coffee
4 out of 5 stars
4 out of 5 stars review

Great features.

This is my second machine. I had the old one for about four years and it got stuck on the no B B clean cycle. I am concerned about that happening again but I feel like I got my money's worth. I love the cold brew style and make a pot of that every other day. My husband loves the pod cycle for hot coffee. It works great for us. I would give it 5 stars but the cleaning cycle worries me.

Review from sharkninja.com
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Oct 10, 2025
Reviewer name: thun71_9513
5 out of 5 stars
5 out of 5 stars review

The Ultimate Kitchen Workhorse

The Ninja DualBrew Pro Specialty Coffee System is the single greatest space-saver and versatility champion I've ever had on my counter. It successfully merges the convenience of a pod-based system with the robust flavor and capacity of a traditional drip machine, all while adding the bonus of specialty and iced brewing capabilities. If you're tired of having a K-Cup brewer next to your glass carafe, the DualBrew Pro is the elegant solution you've been waiting for.

Review from influenster.com
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Oct 8, 2025
Reviewer name: Phil12345
1 out of 5 stars
1 out of 5 stars review

Stopped working after a year

I bought this about a year ago and first it started saying it needs water even if the water reservoir is full but now it keeps beeping and switching to the time setting and then going back. If I don't unplug it, it will just continue to beep and switch back and forth between setting the time.

Review from sharkninja.com
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Jan 13, 2026
Reviewer name: Kate1097
5 out of 5 stars
5 out of 5 stars review

Amazing!

We've had this for a week and absolutely love it. We owned a Keurig for 7 years before it finally stopped working but this is already superior. It makes drinks way hotter than our old coffee maker did, I love all the features this has. And the flavor seems so much fresher and cleaner than our old one.

Review from sharkninja.com
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Oct 15, 2025
Reviewer name: Kat at Myrtle Beach
5 out of 5 stars
5 out of 5 stars review

Nice HOT coffee!! Great over ice coffee!

Such a nice dual coffee maker! I've had it for about a month and have used ground coffee and coffee pods. I haven't tried the hot water dispenser yet. The coffee comes out hot and the warmer keeps it hot. I recommend this brand of dual coffee makers. Makes excellent over ice coffee, too!

Review from sharkninja.com
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Oct 19, 2025
Reviewer name: Avw123
1 out of 5 stars
1 out of 5 stars review

Think Twice before committing to Ninja

I bought this coffee machine as I have many ninja products and thought that the quality would be ensured. Nevertheless the lights have gone out already! Some lights are showing and some aren't. Safe to say that I'll start thinking twice about ninja products now. This is the latest one I received and ever since they have moved their holdings to public their product quality seemed to have declined drastically. Additionally the fact that they don't have an email support or ticketing system is crazy. Greed destroys companies

Review from sharkninja.com
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Jan 17, 2022
Reviewer name: Osgarthegrouch
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

So many options

I got this for Christmas and I love it! Best coffee maker I've ever owned

Review from sharkninja.com
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Mar 5, 2024
Reviewer name: Sue
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Beautiful

Love this little ninja! It works perfectly and fast! Coffee never tasted so good!!

Helpful?4UQS9BOIMJCZ13610568638
Jun 23, 2024
Reviewer name: Jeff shetron
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not Worth the price

For the price seems cheaply made and the frother is about useless

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reply from SharkNinja Product Expert

Hello,<br />Thank you for taking the time to leave a review.<br />We&#39;re sorry to hear that you aren&#39;t happy with your coffee maker. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don&#39;t hesitate to reach out to our team by phone at 1-800-365-0135.<br />Kind regards, <br />Ninja Kitchen