Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother

Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for

Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother

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4.2 out of 5 stars

stars1,010 ratings776 reviews

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Showing 301-310 of 776 reviews

Jan 29, 2022

Pkf0905

1 out of 5 stars review

Verified Purchase

Item not available to order- message post order

Placed an order, super excited. Two days later I get a message that they are unable to charge my card, and the item is now unavailable until further notice. Will go through other vender

Review from sharkninja.com

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Jan 23, 2025

dricanaomi_4917

5 out of 5 stars review

Good coffee maker

Very good coffee system. You can choose between pods or filter. Makes a big or small amount of coffee. You can program the machine and you will have the coffee ready in the morning. Cleaning is a little challenging.

Review from influenster.com

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Nov 10, 2024

AEHM

3 out of 5 stars review

Was great until…

Loved this coffee maker up The display button light for on/off & programming stopped working. Now I just have to keep pressing randomly until I finally hit the power button. Don't even bother trying to program at this point.

Review from sharkninja.com

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reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your DualBrew. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen

Dec 14, 2024

Scott

1 out of 5 stars review

Wrong Description

The description says HOT WATER, but it does not have a separate hot water dispenser. I bought 2 just to be sure I wasn't mistaken. I love the coffee maker, and it keeps the coffee very hot.

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reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that are disappointed with the model CFP451A. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.Kind regards,Ninja Kitchen

Feb 17, 2025

Ant

1 out of 5 stars review

Not as described

This does NOT have the hot water feature. It is not the PRO model. If you look at the features on the box you'll see it's mislabeled. We returned it and bought the pro. It has a knob on the side to switch from coffee mode to water mode.

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reply from SharkNinja Product Expert

Hi Ant,Thank you for sharing your experience with the Ninja DualBrew Coffee Maker. We’re sorry for any confusion regarding the hot water feature. The Pro model does include a separate hot water mode, while this version does not.We appreciate you pointing this out and are glad you found the right model that better suits your needs. If you ever need assistance with your Ninja DualBrew Pro, our team is happy to help at 1-800-365-0135.We value your feedback and thank you for being a part of the Ninja Kitchen community.Kind regards,Ninja Kitchen

Feb 19, 2025

SpiderF3

3 out of 5 stars review

Looks nice, works so,so

Makes OK coffee. Has a tendency for the filter (have washed, replaced) to over flow and leave the grounds in the carafe. Especiay when brewing 47oz or more. Get a Mochamaster. Better machine, better coffee.

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reply from SharkNinja Product Expert

Hi dear customer, Thank you for your feedback on the Ninja DualBrew Coffee Maker. We understand how frustrating it can be when the filter overflows. Your input is valuable, and we will share this with our team. If you need assistance, please contact us at 1-800-365-0135.Kind regards,Ninja Kitchen

Mar 9, 2025

Jackie

4 out of 5 stars review

Great features!

I received this coffee maker for Christmas. It's great coffee maker except for the Kcup option. It always has coffee grounds in the cup. I think the holes are way too big. Otherwise, I love all the features.

Review from sharkninja.com

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Jan 28, 2025

stephanie13_3260

3 out of 5 stars review

It's okay

When I first got it I loved it, I loved that I could use both k cups and the pot. But not even a year in it stopped working, the brew button doesn't work anymore and it's a shame considering how expensive the brand is.

Review from influenster.com

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reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with the brew button on your coffee maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.

Jan 10, 2023

Lulu

1 out of 5 stars review

I love this machine But......

We had the machine for year, was great But after a year (Right on the year) it stopped working. So disappointing because it is a expensive coffee machine...

Review from sharkninja.com

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Dec 26, 2024

sharon

1 out of 5 stars review

No hot water option

Just received my coffee pot and it does not have the hot water option even though it says it does on the description and others have asked if it does and got a yes answer

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reply from SharkNinja Product Expert

Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our product did not meet your expectations. We greatly value our customer's opinions as they help us continuously improve and develop products that truly meet the needs of those who trust us. Please rest assured that we will share your observations with the appropriate teams for review and consideration in future improvements. In the meantime, if you need additional assistance or would like to discuss your situation further, please don't hesitate to contact our customer service team at 1-800-365-0135. We will be happy to help. Once again, we appreciate your feedback and look forward to providing you with a more satisfying experience in the future. Kind regards, Ninja Kitchen.