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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars
1,011 ratings777 reviews
  1. 5 stars69% (697)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 281-290 of 777 reviews
Dec 26, 2024
sharon
1 out of 5 stars review

No hot water option

Just received my coffee pot and it does not have the hot water option even though it says it does on the description and others have asked if it does and got a yes answer

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reply from SharkNinja Product Expert

Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our product did not meet your expectations. We greatly value our customer's opinions as they help us continuously improve and develop products that truly meet the needs of those who trust us. Please rest assured that we will share your observations with the appropriate teams for review and consideration in future improvements. In the meantime, if you need additional assistance or would like to discuss your situation further, please don't hesitate to contact our customer service team at 1-800-365-0135. We will be happy to help. Once again, we appreciate your feedback and look forward to providing you with a more satisfying experience in the future. Kind regards, Ninja Kitchen.

Feb 19, 2025
SpiderF3
3 out of 5 stars review

Looks nice, works so,so

Makes OK coffee. Has a tendency for the filter (have washed, replaced) to over flow and leave the grounds in the carafe. Especiay when brewing 47oz or more. Get a Mochamaster. Better machine, better coffee.

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reply from SharkNinja Product Expert

Hi dear customer, Thank you for your feedback on the Ninja DualBrew Coffee Maker. We understand how frustrating it can be when the filter overflows. Your input is valuable, and we will share this with our team. If you need assistance, please contact us at 1-800-365-0135.Kind regards,Ninja Kitchen

Jan 10, 2023
Lulu
1 out of 5 stars review

I love this machine But......

We had the machine for year, was great But after a year (Right on the year) it stopped working. So disappointing because it is a expensive coffee machine...

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Jan 3, 2025
PVO1
5 out of 5 stars review

Loving my DualBrew

This was the best gift ever. I can brew pods for single use, but I can also brew by the pot when I have company. It's easy to use and the quality is great. Love it!

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Jan 3, 2025
tractorman 7555
5 out of 5 stars review

Versatile

this is our second ninja dual brew, first one is still working after 3 years gave it to our kids.probally the best coffee maker we have owned,pods , grounds and hot water covers our needs

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Aug 30, 2023
Peterb
3 out of 5 stars review

No reusable pod

Did not come with reusable pod. Would have been nice. Having trouble finding pod that works. The one on market that says for ninja has a design issue and spurts brewed coffee outside of the cup. I do like the timer feature, easy to use.

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Jan 23, 2025
New brew
4 out of 5 stars review

New brew

After using this brewer for a couple weeks I am impressed it's versatility. I have found that if you don't heat your cup prior to using the pod, the coffee is not as hot as I prefer .

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Jan 28, 2022
Carly
2 out of 5 stars review

Spits out coffee

When I use the Kcup setting it spits out the coffee on the last part of the brewing? Am I missing a piece? We have to constantly keep a towel on the counter so wipe of the splatter from brewing one cup of coffee.

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Feb 17, 2025
Ant
1 out of 5 stars review

Not as described

This does NOT have the hot water feature. It is not the PRO model. If you look at the features on the box you'll see it's mislabeled. We returned it and bought the pro. It has a knob on the side to switch from coffee mode to water mode.

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reply from SharkNinja Product Expert

Hi Ant,Thank you for sharing your experience with the Ninja DualBrew Coffee Maker. We’re sorry for any confusion regarding the hot water feature. The Pro model does include a separate hot water mode, while this version does not.We appreciate you pointing this out and are glad you found the right model that better suits your needs. If you ever need assistance with your Ninja DualBrew Pro, our team is happy to help at 1-800-365-0135.We value your feedback and thank you for being a part of the Ninja Kitchen community.Kind regards,Ninja Kitchen

Mar 9, 2025
Jackie
4 out of 5 stars review

Great features!

I received this coffee maker for Christmas. It's great coffee maker except for the Kcup option. It always has coffee grounds in the cup. I think the holes are way too big. Otherwise, I love all the features.

Review from sharkninja.com
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