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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars
1,012 ratings778 reviews
  1. 5 stars69% (698)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 281-290 of 778 reviews
Feb 27, 2026
Reviewer name: Jess_87
5 out of 5 stars
5 out of 5 stars review

Great Machine!

I've had mine for around a year now and love it! I'm not a huge coffee drinker but do like one occasionally. What I am, is more of a tea drinker - this machine does it all!

Review from sharkninja.com
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Aug 25, 2024
Reviewer name: Amanda H
1 out of 5 stars
1 out of 5 stars review

Wanted to love the upgrade But Water Issues

I just bought this a few days ago and opened it over the weekend. It was an upgrade to my ninja coffee bar I bought a few years ago because I wanted option of using pods. After cleaning and assembling the new unit I tried out the pod function. It worked fine. I enjoyed coffee then came back to the whole water unit leaking all over my counter. I took apart and tried again. Seemed sealed with holding a small amount of water so I fill it up again. I return to kitchen an hour later and water emptied again all over the place. I looked online and this seems to be an issue, but not normally new out of box. I'm returning and going back to my ninja coffee bar original.

Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that your CFP451A was leaking, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.Kind regards,Ninja Kitchen

Sep 22, 2024
Reviewer name: Keith3720
2 out of 5 stars
2 out of 5 stars review

Coffee maker identifies as an alarm clock

Should not have such a loud beeper. And you cannot turn it off. Beeps loud and for several reasons. So wakes everyone in house when I try to make coffeee before work. Remove the beeper. It would be a great coffee maker. I can tell when my coffee is done . I do not need a beeper on blast.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello, Thank you for taking the time to leave a review on your coffee system. We will absolutely share your feedback regarding the beep with the relevant teams for consideration on future products. Kind regards, Ninja Kitchen

Dec 28, 2024
Reviewer name: None
3 out of 5 stars
3 out of 5 stars review

New Coffee Machine

This machine does not get the brewing water hot enough. I have red all the info and can find no info on how to raise the temperature. I wanted this coffee machine for so long and now I'm very disappointed. This is the first NINJA item that didn't work properly.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having issues with the temperature of your water. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.

Nov 1, 2024
Reviewer name: Brady615
4 out of 5 stars
4 out of 5 stars review

Fantastic

Have had this for two years now and it is wonderful. Only issue is the backlights on the panel are burning out making it difficult for anyone not familiar to make coffee. Otherwise would give 5 stars. Makes hot coffee fast. Makes awesome rich coffee for iced coffee etc. Just a really great coffee maker.

Review from sharkninja.com
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Dec 9, 2024
Reviewer name: Less talk more Coffee
5 out of 5 stars
5 out of 5 stars review

Great features

Best coffee marker I have ever brought. Heats up nicely and quickly, stays hot. Perfect amount of features that are great for daily use and special events. The water only feature is so convenient for tea , instant hot cocoa, ramen noodles. Easy to clean, easy to use.

Review from sharkninja.com
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Sep 8, 2024
Reviewer name: Need my wake up juice
1 out of 5 stars
1 out of 5 stars review

Great for short term use

I purchased thus machine just over 2 years ago. I have absolutely loved the machine. It brewes the perfect drip coffee every time. The convenience of the rotatable water reservoir makes this an ideal machine for small/limited spaces. The hot water option is perfect for tea, boiling water to make quick oats, ect. About a year in of daily use the light to indicate the power button stopped showing. No big deal, easy enough to find after a year of use. Fast forward a year, now there are several indicator lights missing. The design if a sensitive digital backlogs panel placed right against where the hot water brews for a pot of coffee was a poor design. I assume they thought most people would be using coffee pods. Obviously, this machine is not for the non coffee pod peeps like myself if you want the item to function long term as designed. Again, great machine, but the price and reduced reliability of the machine is not justified.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from Ninja Kitchen

Hello Stacy, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Ninja Coffee System. Please reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you. Kind regards,

Nov 12, 2024
Reviewer name: Snydley
5 out of 5 stars
5 out of 5 stars review

The best dual brew machine

I replaced a 3 month old Keurig Dual Brew coffee maker with my new Ninja Dual Brew Pro, because I was unhappy with the build quality of the Keurig and performance of it. This model of Keurig took a long time to heat water, shut the heater off after K cup use, and the coffee ground basket was awkward to install. My Ninja is well built and both the separate hot water function, and coffee water heats up within 15-20 seconds. The brewing cycle is about a minute for K cups, and has a “Rich” button for a stronger brew. The Ninja K. cup dispenser is easier to clean and the frothing attachment is a bonus and easy to clean. I love this appliance!

Review from sharkninja.com
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Dec 19, 2024
Reviewer name: GregB88
5 out of 5 stars
5 out of 5 stars review

Love my new Ninja CFP-301 coffeemaker

This is my second Ninja coffeemaker purchase and so far I think it's swell. I like to use the “Rich” brew setting, and I've learned (after thoroughly reading the instructions again) that I can use less coffee while maintaining the strength of the brew but without the corresponding bitterness. I also like the new feature: a separate hot water dispenser for making tea or hot cereals. That's a game changer. I was surprised how fast it dispensed 8 oz. of boiling water. NICE!

Review from sharkninja.com
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Dec 21, 2024
Reviewer name: Casper
1 out of 5 stars
1 out of 5 stars review

Horribly designed

I was given this as a gift. At first it was OK. Getting the cup system installed is such a pain, they made that way too difficult for older people. Also the lid to the coffee pot itself, pain. I like to actually wash my coffee pot and getting the lid on and off is so difficult, I can never get it on correctly. the reservoir holds enough water for one pot which is normal, but getting it on and off, hassle. I really hate that you can not get a cup before it's completely done draining or brewing because it has no shut off to stop the coffee when the pot is removed. I love the froth feature, but overall regrifting this monstrosity of a rip off and going back to a differnt coffee/ cup system which is much easier to clean and use.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your coffee maker's design and decided to regift it. Your feedback is invaluable to us and we'll surely share your feedback with the relevant teams for consideration on future products to improve the ease of use. We truly hope that you'll give our products another chance in the future. Kind regards, Ninja Kitchen