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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars
1,012 ratings778 reviews
  1. 5 stars69% (698)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 271-280 of 778 reviews
Dec 26, 2024
Reviewer name: sharon
1 out of 5 stars
1 out of 5 stars review

No hot water option

Just received my coffee pot and it does not have the hot water option even though it says it does on the description and others have asked if it does and got a yes answer

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reply from SharkNinja Product Expert

Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our product did not meet your expectations. We greatly value our customer's opinions as they help us continuously improve and develop products that truly meet the needs of those who trust us. Please rest assured that we will share your observations with the appropriate teams for review and consideration in future improvements. In the meantime, if you need additional assistance or would like to discuss your situation further, please don't hesitate to contact our customer service team at 1-800-365-0135. We will be happy to help. Once again, we appreciate your feedback and look forward to providing you with a more satisfying experience in the future. Kind regards, Ninja Kitchen.

Feb 19, 2025
Reviewer name: SpiderF3
3 out of 5 stars
3 out of 5 stars review

Looks nice, works so,so

Makes OK coffee. Has a tendency for the filter (have washed, replaced) to over flow and leave the grounds in the carafe. Especiay when brewing 47oz or more. Get a Mochamaster. Better machine, better coffee.

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reply from SharkNinja Product Expert

Hi dear customer, Thank you for your feedback on the Ninja DualBrew Coffee Maker. We understand how frustrating it can be when the filter overflows. Your input is valuable, and we will share this with our team. If you need assistance, please contact us at 1-800-365-0135.Kind regards,Ninja Kitchen

Feb 17, 2025
Reviewer name: Ant
1 out of 5 stars
1 out of 5 stars review

Not as described

This does NOT have the hot water feature. It is not the PRO model. If you look at the features on the box you'll see it's mislabeled. We returned it and bought the pro. It has a knob on the side to switch from coffee mode to water mode.

Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja Product Expert

Hi Ant,Thank you for sharing your experience with the Ninja DualBrew Coffee Maker. We’re sorry for any confusion regarding the hot water feature. The Pro model does include a separate hot water mode, while this version does not.We appreciate you pointing this out and are glad you found the right model that better suits your needs. If you ever need assistance with your Ninja DualBrew Pro, our team is happy to help at 1-800-365-0135.We value your feedback and thank you for being a part of the Ninja Kitchen community.Kind regards,Ninja Kitchen

May 2, 2026
Reviewer name: JudyMG
5 out of 5 stars
5 out of 5 stars review

Great duel coffee features.

I bought my 2 years ago. I love it , k cups works great with any brand I buy, coffee pot is great to. We use it everyday, I've never had a problem with it.

Review from sharkninja.com
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Feb 9, 2026
Reviewer name: GSXR007
1 out of 5 stars
1 out of 5 stars review

No bueno

Just purchased, will return. Make a pot, first cup is fine, but not quite hot enough. When we go back for a second cup, it's all cold. Our old one stayed hot had a keep warm button. This model apparently does not keep your coffee hot.

Review from sharkninja.com
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Feb 27, 2026
Reviewer name: Jess_87
5 out of 5 stars
5 out of 5 stars review

Great Machine!

I've had mine for around a year now and love it! I'm not a huge coffee drinker but do like one occasionally. What I am, is more of a tea drinker - this machine does it all!

Review from sharkninja.com
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Apr 14, 2026
Reviewer name: MarthaC
5 out of 5 stars
5 out of 5 stars review

Love using this every morning to start my day off

This machine can make any coffee your heart desires. Whether it's a regular decaf or a nice rich, over ice, specialty coffee. Can make from 6 to 12 ounces of liquid. Ranges from boiling hot to regular warmth. Filter is easy to clean and manageable.

Review from influenster.com
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Feb 10, 2026
Reviewer name: Kathie4064
4 out of 5 stars
4 out of 5 stars review

Great features

I am totally happy with the taste of the coffee from the pot and the pod. I don't like the separate pod maker. It is so awkward and I have to find a place to put it when it's not being used.

Review from sharkninja.com
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Feb 11, 2026
Reviewer name: LisandraH
5 out of 5 stars
5 out of 5 stars review

The Best coffee maker

The best coffee maker, without a doubt. Easy to use and easy to clean. For tea lovers it has a function that dispenses hot water for brewing delicious tea. The best investment for those who, like me enjoy a good cup of coffee

Review from influenster.com
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May 16, 2026
Reviewer name: MichelleE
5 out of 5 stars
5 out of 5 stars review

The best coffee maker

Súper easy to use, doesn't take up much space, and is self cleaning. It makes coffee shop-quality coffee in seconds. I love that it has many different functions and a milk frother.

Review from influenster.com
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