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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars1,010 ratings776 reviews
  1. 5 stars69% (696)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 201-210 of 776 reviews
Dec 30, 2024
KellyM
5 out of 5 stars review

LOVE IT

The best coffee machine ever. I have had it for over a year. U do need to make sure when u put pod in u push it down till u hear the click of it penetrating the pod then shut lid. This way the bottom hole is made properly so it doesn't push out the top. I love how u can use kcups or ground and carafe both work great for us but my fave is the kcup on specialty setting so i can use the coffee for Frappuccino making. Its perfect and stronf enough. The frother is great for other specialty coffees. I love how the coffee ground spoon actually hooks into machine so u dont lose it. This deffinately has been a good buy for our family.

Review from sharkninja.com
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Oct 1, 2021
Billbill
1 out of 5 stars review

Can't Make a Pot of Coffee

If you try to make a full pot of coffee the water fills too fast and pours grounds into the carafe. This happened multiple times, even while using the minimum amount of grounds for a full carafe (4 big scoops). Also brews at more of a warm temp than hot.

Review from sharkninja.com
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reply from SharkNinja

We are sorry to hear that your Ninja® DualBrew Pro Specialty Coffee System is not meeting your initial expectations. We would like to learn more about this matter. Please reach out to our product specialist, we can be reached at 1-866-826-6941, Mon.-Fri. 9 a.m.-9 p.m. ET | Sat. 9 a.m.-6 p.m. ET.

Nov 28, 2024
MimiSixAz
5 out of 5 stars review

Exactly as advertised

Easy to use, excellent brewing whatever method you choose. I love the pod feature. It's so easy - just set it to your favorite and push the brew button. perfect coffee every time. I've owned this Ninja Dual Brew for about 8 months and I love it. It's exactly as advertised and what a clever idea to have the option for the full carafe, single cup or pod brewer in an all-in-one design. It's slim fit is perfect on my counter. Can't say enough good things about it.

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Feb 24, 2025
threefeethighand
1 out of 5 stars review

NOT the Pro, and NO Hot Water system!

This is NOT the Dual Brew Pro, and it does NOT have the Hot Water system, which the Pro model does have. Shame that Sam's Club has not already corrected the fraudulent advertising on their web site. The one star is mostly for the fraud. We love Ninja products, and this item is probably a nice buy if you do not expect the hot water system of the true Pro model.

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Feb 19, 2025
RockyP
5 out of 5 stars review

Way better than others

Exceeds expectations! Had Keurigs previously - Ninja quicker, much more versatile and less problematic. We use both pot and k-pods, and in 2 years have not had an issue. This compares with having to replace 2 Keurig's and 1 Hamilton Beach in a 3 year period. Keurig has the name - Ninja has the features!

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Oct 31, 2022
Dina
2 out of 5 stars review

Waste of money

We bought this not quite a year ago. It worked well at first,but now some of the lights have quit working so you just have to guess at where they are. Also it will randomly brew the wrong size pot of coffee. What a piece of junk. Looks like I'll be going back to a Cuisinart.

Review from sharkninja.com
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Aug 14, 2021
Renne42
5 out of 5 stars review

Be your own barista

[This review was collected as part of a promotion.] Super nice coffee maker for the coffee enthusiast. You can be your own barista making specialty coffees it makes a strong cup of coffee half the water to mix with your flavorings or over ice . My favorite part is the frother on the side I foamed up my vanilla almond milk and choc zero caramel for a specialty coffee. It has a kcup option or full carafe or a cup from your own grounds.  The water system is very unique it has a different setting for just  hot water for tea or oatmeal. And the water reservoir can be placed on the side or the back for space saving. Also it is very nice looking and cleared up my counter. I put my big coffee maker and my kcup away and its smaller than either of them.

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Dec 11, 2021
Angel
1 out of 5 stars review

Cup full of grounds when using pods

I just received this new coffee maker 1 week ago. When using the k cups 3 out of 4 times I will end up with a cup full of grounds. Is there something I am doing wrong? Like the maker but after tossing my 3 cup down the drain I am ready to return this maker!

Review from sharkninja.com
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reply from SharkNinja

We would like to thank you for your taking the time to leave your review. We are extremely sorry to hear that the system does not meet your initial expectations and will be happy to assist you further. Please contact our product specialists at 866-826-6941, Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Jan 23, 2023
sarai
1 out of 5 stars review

Stop working after 8 months...

It's a shame because it's a good design. I bought it in May 2022 and stop to work after 8 months, last week. The 1-year warranty it'll be done in May 2023. So, they're replacing the unit partially, but if the unit fail again after May 2023, the warranty does not work anymore, and I'll have to buy a new one!

Review from sharkninja.com
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Aug 24, 2021
AngelDawn65
5 out of 5 stars review

Home Barista!

[This review was collected as part of a promotion.] Ok so I have had this machine for about a week and have no idea why I haven't purchased it sooner! This literally does it all. Pods or ground coffee? We use both so I just freed up some space on my countertop. The pod adapter is amazing for what ever pod you desire. The grounds make an excellent cup of coffee too with the special thermal brew system. It makes hot or cold beverages and also ( my favorite) is the onboard frothing arm. This is an amazing, adjustable maker to free up space! It comes with the scoop that is attached on the side and the water reservoir can be moved from the side to the back. It has an adjustable cup stand for whatever size cup you want. This makes the best at home coffee I have had and I am super fan of the famous coffee house. It looked intimidating at first but it was easy to navigate with the information in the instructions. It has a warming plate for the carafe too. It has a special cleaning cycle with easy to follow guides as well. Also came with a few recipes in the instructions. The most important part is that it makes a darn good cup of coffee no matter how you like it and how your family likes it, you can choose all in one machine! It also makes iced drinks. I definitely highly recommend trying it if you love coffee as much as I do it will not disappoint!!!

Review from sharkninja.com
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