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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars1,010 ratings776 reviews
  1. 5 stars69% (696)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 181-190 of 776 reviews
Jan 18, 2025
Wood
1 out of 5 stars review

THIS DOES NOT INCLUDE THE HOT WATER FEATURE

I love NINJA products. This review is more for Sam's. They are advertising this as "hot water" and that option is not available on this model. The model with hot water function has a button on the left side and this one does not.

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reply from SharkNinja Product Expert

Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our product did not meet your expectations. If you need assistance or would like to discuss your situation further, please don't hesitate to contact our customer service team at 1-800-365-0135. We will be happy to help. Kind regards, Ninja Kitchen.

Mar 17, 2025
dtorres
1 out of 5 stars review

Not worth it

I'm done. Been using it for 3 weeks and it's dead. All I wanted was a refund but you insist on sending me units. I have 4 now with this last one and I am done.

Review from sharkninja.com
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reply from SharkNinja

Hello, Thank you for taking the time to leave a review. This is unacceptable, and we realize that we have let you down. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135. Kind regards, Ninja Kitchen

Jun 26, 2025
lupitac4_5481
5 out of 5 stars review

Must have for coffee lovers

My husband love anything ninja and we trade out curry coffee maker for a ninja! He loves that he doesn't have to use just k cups he can use also ground coffee. It's so easy to clean and use.

Review from influenster.com
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Apr 14, 2026
MarthaC
5 out of 5 stars review

Love using this every morning to start my day off

This machine can make any coffee your heart desires. Whether it's a regular decaf or a nice rich, over ice, specialty coffee. Can make from 6 to 12 ounces of liquid. Ranges from boiling hot to regular warmth. Filter is easy to clean and manageable.

Review from influenster.com
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Dec 21, 2021
mdbb1075
3 out of 5 stars review

Verified Purchase

Pretty cool and not so cool at the same time

Pretty bummed the milk frother does not heat the milk. You have to heat it separately. Having used a different machine the past couple years that heated the milk, I got a little spoiled. The digital controls are pretty cool and fairly simple to operate without the instructions. I have not used the iced coffee feature yet, but I'm looking forward to it and am hopeful it will turn out as good as the pictures!

Review from sharkninja.com
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Oct 26, 2024
Karen. T
1 out of 5 stars review

Don't buy

I bought this knowing that it had potential to be a problem reading over the reviews and indeed it was. 2 months into it (mind you I didn't even use it but a couple times per week) it stopped working ! Spits coffee left and right doesn't keep coffee warm and I just can't use it anymore. Big money wasted.

Review from sharkninja.com
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reply from SharkNinja

Hello Karen, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Ninja DualBrew Pro Specialty. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen

Sep 29, 2023
Elimal
5 out of 5 stars review

Love my Ninja DualBrew Pro Specialty

I bought this machine over a year ago. I was having issues the first 2 months. The machine will start throwing lots of steam, and sometimes it will stop brewing and will prompt me to “Clean” the machine. It was doing this frequently. So, I started reading the instructions and found out that the machine needed to be calibrated because of the altitude. So after did it, it started working perfectly with no issues of steam, shutting down and the”Clean” feature did not turn on anymore. I clean the coffee machine every month though. I use the pod adapter for my K-cups, and also brew my coffee using all different brew style. I haven't had any problems since then. Hope this helps!

Review from sharkninja.com
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Jan 23, 2023
sarai
1 out of 5 stars review

Stop working after 8 months...

It's a shame because it's a good design. I bought it in May 2022 and stop to work after 8 months, last week. The 1-year warranty it'll be done in May 2023. So, they're replacing the unit partially, but if the unit fail again after May 2023, the warranty does not work anymore, and I'll have to buy a new one!

Review from sharkninja.com
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Dec 30, 2024
Blee
1 out of 5 stars review

Cup and full pot sizes are wrong.

Previously had this coffee maker. Loved it. After years off use coffee wasn't getting as hot. So I purchased a new one. However, the new one has 7oz instead of 6. Also, the full pot size is 47oz instead of 55. This maker is not made as sturdy as my first ninja maker. My box stated the original sizes but that's not what we received. What has happened? Why did I get such weird liquid measurements.

Review from sharkninja.com
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reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to learn that you're having issues with the specifications of your coffee maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.

Oct 20, 2024
ExplodingSidewalk
1 out of 5 stars review

K-Cup Failure

Didn't even have the CFP301 for 1 Year and now the K-Cup Pods just steams and spits water and coffee grinds everywhere. It doesn't even fill the cup to correct ounces. Just wasting K-Cups. Completed numerous cleanings (via user guide procedure) and still no K-Cups.

Review from sharkninja.com
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reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your DualBrew. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen