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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars
1,012 ratings778 reviews
  1. 5 stars69% (698)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 181-190 of 778 reviews
Nov 6, 2021
Reviewer name: Bourdeux
2 out of 5 stars
2 out of 5 stars review

Good Product but not performing up to standard

We bought this a 1.5 months ago, it was good for about 2 weeks. When we first got it, we run one cleaning cycle every 3-4 days, we brew coffee once a day. Now, there is a 50% chance brewing process will fail, as it will ask us to run the cleaning cycle. Even after running the cleaning cycle with filtered water, sometimes it will still ask us to run cleaning cycle after we clean it thoroughly. We tried running cleaning cycle twice, and the brewing cycle will still have a chance to fail. Overall, it is a good product if the cleaning function isn't faulty.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

We regret to hear about your experience. We would like the chance to assist you with this. Please reach out to our product specialists at 866-826-6941, Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Jun 6, 2022
Reviewer name: RachPrecious
4 out of 5 stars
4 out of 5 stars review

Reusable Pod Filter Help

I love this machine but I have bought 4 different types of u overall K-cup refillable pods and none of them fit. I am wondering if ninja makes any special for this product. I have a lot of coffee in bags I want to use up but don't want to use a filter for just one cup.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
Aug 21, 2021
Reviewer name: tara82
5 out of 5 stars
5 out of 5 stars review

A personal coffee bar

[This review was collected as part of a promotion.] This machine does everything. It makes a full pot of coffee, it makes a single cup, it can give you temperature controlled water and it even has a built in foaming arm. Everything snapps together and slides into place easily, it is easy to make a delicious and fast cup of coffee, tea, cocoa, or cappuccino. As with all ninja products this machine is sleek and beautiful in design.

Review from sharkninja.com
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Oct 1, 2021
Reviewer name: Billbill
1 out of 5 stars
1 out of 5 stars review

Can't Make a Pot of Coffee

If you try to make a full pot of coffee the water fills too fast and pours grounds into the carafe. This happened multiple times, even while using the minimum amount of grounds for a full carafe (4 big scoops). Also brews at more of a warm temp than hot.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

We are sorry to hear that your Ninja® DualBrew Pro Specialty Coffee System is not meeting your initial expectations. We would like to learn more about this matter. Please reach out to our product specialist, we can be reached at 1-866-826-6941, Mon.-Fri. 9 a.m.-9 p.m. ET | Sat. 9 a.m.-6 p.m. ET.

Jan 22, 2023
Reviewer name: Verne C.
1 out of 5 stars
1 out of 5 stars review

Do Not Waste Your Money

I have had this coffee maker for 13 months. The light for the power button has gone out. I have to push the button constantly to keep my coffee warm. The water reservoir leaks so I am no longer able to do anything but to put water in it every time I want coffee. I am very disappointed in this.

Review from sharkninja.com
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Aug 14, 2022
Reviewer name: Drew
1 out of 5 stars
1 out of 5 stars review

Hope you like grounds in your coffee

We've been using this maker for about 120 parts now. Now every pot overflows the filter. It has been cleaned inside and out. The pod feature works OK. If we wanted that we would've bought a Keurig. didn't listen to the reviews about overflows. My bad. Would not recommend.

Review from sharkninja.com
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Aug 19, 2021
Reviewer name: The Wolfman
5 out of 5 stars
5 out of 5 stars review

We love this Ninja coffee brewer!

[This review was collected as part of a promotion.] We have had 2 coffee makers on our counter for as long as I can remember. The Ninja coffee system has replaced both. The Ninja is outstandingly made and so many features! We like a brewed pot in the mornings and after dinner we like the pods. The coffee is brewed nicely and tastes great with the cone design. I really like to froth my creamer for the coffee. It's almost like whipped cream over the ice coffee. You can not go wrong with this very convenient maker! Can't wait to try it out on our family members. Great product!

Review from sharkninja.com
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Aug 14, 2021
Reviewer name: Renne42
5 out of 5 stars
5 out of 5 stars review

Be your own barista

[This review was collected as part of a promotion.] Super nice coffee maker for the coffee enthusiast. You can be your own barista making specialty coffees it makes a strong cup of coffee half the water to mix with your flavorings or over ice . My favorite part is the frother on the side I foamed up my vanilla almond milk and choc zero caramel for a specialty coffee. It has a kcup option or full carafe or a cup from your own grounds.  The water system is very unique it has a different setting for just  hot water for tea or oatmeal. And the water reservoir can be placed on the side or the back for space saving. Also it is very nice looking and cleared up my counter. I put my big coffee maker and my kcup away and its smaller than either of them.

Review from sharkninja.com
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Dec 21, 2021
Reviewer name: mdbb1075
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Pretty cool and not so cool at the same time

Pretty bummed the milk frother does not heat the milk. You have to heat it separately. Having used a different machine the past couple years that heated the milk, I got a little spoiled. The digital controls are pretty cool and fairly simple to operate without the instructions. I have not used the iced coffee feature yet, but I'm looking forward to it and am hopeful it will turn out as good as the pictures!

Review from sharkninja.com
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Sep 15, 2022
Reviewer name: Cho23
1 out of 5 stars
1 out of 5 stars review

Stopped Working After Three Months

Bought mine in June 2022. This morning, I started brewing a pot of coffee and it just stopped midway. I tried to start it again but it will shut off and reset the clock. Tried with grounds, k-cups and hot water but no luck. This is my shortest-lived coffee machine and the most expensive. I've had better luck with cheaper ones. Thankfully it's still under warranty but only time will tell if the replacement will last longer.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638