I bought this machine over a year ago. I was having issues the first 2 months. The machine will start throwing lots of steam, and sometimes it will stop brewing and will prompt me to “Clean” the machine. It was doing this frequently. So, I started reading the instructions and found out that the machine needed to be calibrated because of the altitude. So after did it, it started working perfectly with no issues of steam, shutting down and the”Clean” feature did not turn on anymore. I clean the coffee machine every month though. I use the pod adapter for my K-cups, and also brew my coffee using all different brew style. I haven't had any problems since then. Hope this helps!

I purchased this product about a month ago and every time I put a K cup in and close the lid it does not puncture holes so the coffee comes out like water. I have to manually poke holes in the K cups in order for it to somewhat work and even doing that the coffee comes out watery. I'm not sure if my machine has a defect but I am very disappointed considering how expensive this machine was. I am a big fan of the ninja products but this was truly a disappointment.

I bought this thing in March of this year (2024). I switched to the Ninja brand because the crappy Keurigs I had been buying were dying after 11-12 months. This one lasted 6-1/2 months, so I guess it's a bigger piece of crap. I will just go back to buying the other cheap piece of crap. I gave it 2 stars instead of only 1 because in the short time it worked, it didn't suck. Don't waste your money.

We thought we were buying the PRO model which has a hot water feature. What we were debt was the Dual Brew Pods and Grounds...a much cheaper model.... bait and switch false advertising. We will be returning this scam. Make sure you're getting what you actually paid for. Sams said this is the only one they sell. The title and pictures online are for the wrong coffee maker.

I love the idea of the pot option and the pod option since my husband and I drink different coffee. I was disappointed that it quit working after about 6 months (my sister's did the same after 9 months). It was clogged?? and no liquid would come out. I called Ninja and they told me I could replace the base at a cost of about $100. I would not recommend this coffee system.

This is NOT the Dual Brew Pro, and it does NOT have the Hot Water system, which the Pro model does have. Shame that Sam's Club has not already corrected the fraudulent advertising on their web site. The one star is mostly for the fraud. We love Ninja products, and this item is probably a nice buy if you do not expect the hot water system of the true Pro model.

This pot leaked water all down my cabinets & wrapped the cabinet wood overnight. Ninja customer service is awful. Still i bought a 2nd one. Recently took it apart to clean after maybe a year. plastic where the coffee drips through was MELTED. Toxic bean water, no thank you. I returned & now making pour over coffee.

Exceeds expectations! Had Keurigs previously - Ninja quicker, much more versatile and less problematic. We use both pot and k-pods, and in 2 years have not had an issue. This compares with having to replace 2 Keurig's and 1 Hamilton Beach in a 3 year period. Keurig has the name - Ninja has the features!

I love this machine but I have bought 4 different types of u overall K-cup refillable pods and none of them fit. I am wondering if ninja makes any special for this product. I have a lot of coffee in bags I want to use up but don't want to use a filter for just one cup.

I love the Ninja pro coffee maker. I've had 2 Ninja coffee makers, and they r excellent. My only issue is after owning it for 2 years, when using the k-cups, it splatters coffee like a rain bird sprinkler in my kitchen. I tried cleaning the machine thoroughly to see if that would help - no luck. Alas, I replaced the unit.