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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars1,010 ratings776 reviews
  1. 5 stars69% (696)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 171-180 of 776 reviews
Mar 7, 2026
RachaelE
5 out of 5 stars review

This does it all plus some!

I am so amazed with this coffee maker, it is better than any brand and style I have ever used. It is quick and easy. This thing can make classic, rich, over ice, or specialty coffee. I can use k cups or make a whole pot. I can delay a k cup also! It even has a measuring utensil on the side and a built in frother that easily swings out for use and back to store. There is even a feature to just use water, for maybe a bowl of oatmeal or some noodles, but you can choose boiling or hot water. Easy to clean. I am so happy with this coffee maker!

Review from influenster.com
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Mar 19, 2026
MichelleL
1 out of 5 stars review

STOPS WORKING

I LOVED this coffee pot when I first bought it. It brewed fast and the coffee was delicious. Ive owned it for a bout a year now. It stops working ALL THE TIME! I am constantly putting it through the clean cycle. I stopped buying Keurigs for this reason. I heard fairly good things about Ninja so I decided to try as of now im not happy. When I first got this machine it was Great unfortunately it doesn't last a long time before it starts to break down. I had to buy a cheap Mr. Coffee machine as a back up and that pot works like a champ everytime and ive owned it for years. NINJA IM REALLY DISSAPOINTED. the machine looks great but is no longer efficient or even workable.

Review from sharkninja.com
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Oct 3, 2024
cahlheim
3 out of 5 stars review

Works well - But for how long?

I like the machine itself, but led's in the display are already going out. Functions well but seemingly not built to last. Granted, I purchased this at the end of 2021, but you would hope for more than a few years use out of the thing… right?

Review from sharkninja.com
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reply from Ninja Kitchen

Hello Cahlheim, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Ninja DualBrew. Please reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you. Kind regards,

Nov 27, 2024
Kjosu
1 out of 5 stars review

Terrible coffee maker.

I bought a dual brew pro 3 months ago and haven't had a cup yet not full of grounds. I have called and had replacement parts sent. Same result. This was the biggest waste of money there is. Do not buy one of these.

Review from sharkninja.com
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reply from SharkNinja

Hello, Thank you for taking the time to leave a review. This is not the experience we want you to have with your DualBrew. We recommend checking out our self-help site, https://support.ninjakitchen.com/hc/en-us/articles/10151527656220-CFP300-Series-Ninja-DualBrew-Coffee-Maker-Troubleshooting-Guide. Once there, select 'Brewing", and then the "Coffee grounds overflow / grounds in brew" option. Kind regards, Ninja Kitchen

Sep 20, 2024
Melanie
5 out of 5 stars review

Verified Purchase

Super fast coffee

So easy and fast.

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Oct 25, 2024
Tina
5 out of 5 stars review

Verified Purchase

.

Good one

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Jan 18, 2025
Wood
1 out of 5 stars review

THIS DOES NOT INCLUDE THE HOT WATER FEATURE

I love NINJA products. This review is more for Sam's. They are advertising this as "hot water" and that option is not available on this model. The model with hot water function has a button on the left side and this one does not.

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reply from SharkNinja Product Expert

Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our product did not meet your expectations. If you need assistance or would like to discuss your situation further, please don't hesitate to contact our customer service team at 1-800-365-0135. We will be happy to help. Kind regards, Ninja Kitchen.

Mar 17, 2025
dtorres
1 out of 5 stars review

Not worth it

I'm done. Been using it for 3 weeks and it's dead. All I wanted was a refund but you insist on sending me units. I have 4 now with this last one and I am done.

Review from sharkninja.com
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reply from SharkNinja

Hello, Thank you for taking the time to leave a review. This is unacceptable, and we realize that we have let you down. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135. Kind regards, Ninja Kitchen

Jun 26, 2025
lupitac4_5481
5 out of 5 stars review

Must have for coffee lovers

My husband love anything ninja and we trade out curry coffee maker for a ninja! He loves that he doesn't have to use just k cups he can use also ground coffee. It's so easy to clean and use.

Review from influenster.com
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Jul 10, 2025
Judipalu
5 out of 5 stars review

We love this coffee makes because we can grind fresh beans and make a pot or in a hurry use a pod! Best feature is the water reservoir can go in the back or on the side as pictured. It's a great space saver for a small kitchen.

Review from sharkninja.com
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