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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars
1,012 ratings778 reviews
  1. 5 stars69% (698)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 161-170 of 778 reviews
Jul 10, 2025
Reviewer name: Judipalu
5 out of 5 stars
5 out of 5 stars review

We love this coffee makes because we can grind fresh beans and make a pot or in a hurry use a pod! Best feature is the water reservoir can go in the back or on the side as pictured. It's a great space saver for a small kitchen.

Review from sharkninja.com
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Jan 18, 2025
Reviewer name: Wood
1 out of 5 stars
1 out of 5 stars review

THIS DOES NOT INCLUDE THE HOT WATER FEATURE

I love NINJA products. This review is more for Sam's. They are advertising this as "hot water" and that option is not available on this model. The model with hot water function has a button on the left side and this one does not.

Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja Product Expert

Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our product did not meet your expectations. If you need assistance or would like to discuss your situation further, please don't hesitate to contact our customer service team at 1-800-365-0135. We will be happy to help. Kind regards, Ninja Kitchen.

Jan 13, 2025
Reviewer name: Jc128
2 out of 5 stars
2 out of 5 stars review

Save your money

Coffee is warm at best and the warming plate will only work if brewing a large amount. I like 2 cups in the morning, so by cup number two, I have to microwave it. Carafe is also not dishwasher safe.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with the warming plate on your coffee maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.

Jan 7, 2025
Reviewer name: Miched
1 out of 5 stars
1 out of 5 stars review

Would NOT recommend

Didn't last long at all. Cleaned multiple times, but making would basically blow up with k-cups. When using basket grounds would go everywhere. It became dangerous to use.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello, Thank you for taking the time to provide your feedback. Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-800-365-0135 so we can help with this. Kind regards, Ninja Kitchen

Jan 14, 2025
Reviewer name: James
2 out of 5 stars
2 out of 5 stars review

Died after 2 years

Mine died after 2 years of light use. It was a good coffee maker until then, but I don't think I will ever purchase another Ninja coffee maker. It was the shortest lived coffee maker I have ever bought.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello James, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your DualBrew Coffee Maker. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135. Kind regards, Ninja Kitchen

Mar 17, 2025
Reviewer name: dtorres
1 out of 5 stars
1 out of 5 stars review

Not worth it

I'm done. Been using it for 3 weeks and it's dead. All I wanted was a refund but you insist on sending me units. I have 4 now with this last one and I am done.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. This is unacceptable, and we realize that we have let you down. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135. Kind regards, Ninja Kitchen

Mar 6, 2026
Reviewer name: Mde1010m1
5 out of 5 stars
5 out of 5 stars review

Does everything very well.

This machine is awesome. I love that it's multifunctional. Although it originally came out with the 3 pin needle, Ninja has updated it to the standard 1 pin. There are 0 spills.

Review from sharkninja.com
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Nov 22, 2021
Reviewer name: Monica1994
1 out of 5 stars
1 out of 5 stars review

K cup feature doesn't work

I purchased this product about a month ago and every time I put a K cup in and close the lid it does not puncture holes so the coffee comes out like water. I have to manually poke holes in the K cups in order for it to somewhat work and even doing that the coffee comes out watery. I'm not sure if my machine has a defect but I am very disappointed considering how expensive this machine was. I am a big fan of the ninja products but this was truly a disappointment.

Review from sharkninja.com
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reply from SharkNinja

Thank you for taking the time to share your feedback with us. We are sorry to hear that your Coffee Maker is not operating as it should be. To better assist you with this we ask that you please contour Customer Care Team at 1-866-826-6941, Mon.-Fri. 9 a.m.-9 p.m. ET | Sat. 9 a.m.-6 p.m. ET.

Nov 17, 2021
Reviewer name: None
2 out of 5 stars
2 out of 5 stars review

Coffee doesn't get hot enough

I was so excited to make my first few cups of coffee and cappuccinos with the Ninja CFP 301 Dual Brew. Sadly the coffee temperatures are not the best especially if you add a little creamer, without adding creamer it measured about 159.8 thats not enough.

Review from sharkninja.com
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reply from SharkNinja

We are very sorry to hear of this experience and would like to learn more. Please share your contact information and a brief description of the issue with us via email at helpfulninja@sharkninja.com.

Sep 29, 2023
Reviewer name: bawestie
3 out of 5 stars
3 out of 5 stars review

This is the best coffee maker I've had but.....

I love the Ninja pro coffee maker. I've had 2 Ninja coffee makers, and they r excellent. My only issue is after owning it for 2 years, when using the k-cups, it splatters coffee like a rain bird sprinkler in my kitchen. I tried cleaning the machine thoroughly to see if that would help - no luck. Alas, I replaced the unit.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638