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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars
1,011 ratings777 reviews
  1. 5 stars69% (697)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 151-160 of 777 reviews
Jun 23, 2025
Rick
5 out of 5 stars review

Nice Coffee Maker

I enjoy a good cup of coffee everyday. This Ninja coffee maker is good matched up with a good filter. I don't use the POD's but like the fact that I can use it when family and friends come over. If you're on the fence about buying this coffee maker, I would definitely recommend it.

Review from sharkninja.com
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May 6, 2025
CoffeeHead
1 out of 5 stars review

Great features. Defective Product.

I went through two of these in two years. The product is defective and the one year warranty is not enough. The second one broke six months after the warranty and was told there was nothing they could do as the warranty expired; I would have to purchase a new product. No thanks.

Review from sharkninja.com
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reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you were having trouble with your Ninja Coffee Maker. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135. Kind regards, Ninja Kitchen

May 14, 2025
Jaki
1 out of 5 stars review

Short lived

This product worked well for just over 2 years. One cup of tea through the water spout and one cup of coffee per day. It was well cared for and cleaned regularly. It broke a few months after the warranty was over and I was offered a 50% discount on another unit. That is wholly unacceptable. A coffee maker should last more than 2 years. I will never buy another ninja product. It worked well and I enjoyed it while it last day to come up but two years is unacceptable

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you were having trouble with your Ninja Coffee Maker. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135. Kind regards, Ninja Kitchen

May 17, 2026
ChelseaM
5 out of 5 stars review

Amazing investment!

I am beyond obsessed with this coffee maker- I adore that it can brew both loose grounds and pods and I love the frothing attachment. It's also an amazing feature that it has a separate line for hot water so your tea or oatmeal won't taste like coffee. It has lasted us over 5 years of every day use and has won me over for life.

Review from influenster.com
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May 16, 2026
CrystalS
5 out of 5 stars review

Coffee Shop Quality at Home

The Ninja DualBrew Pro has completely upgraded my morning routine. I love that it gives you the option to brew both coffee grounds and pods, so it works for whatever mood I'm in. The coffee comes out hot, flavorful, and fast every single time. The built-in frother is a huge bonus and makes homemade iced coffees and lattes taste like they came from a café. It's also super convenient being able to brew anything from a single cup to a full carafe. The machine feels sturdy, easy to use, and surprisingly simple to clean. If you want one coffee maker that does almost everything, this is absolutely worth it. Perfect for busy mornings, entertaining guests, or anyone who just loves good coffee.

Review from influenster.com
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Jun 11, 2025
Whipzilla
5 out of 5 stars review

Best combo coffee maker on market by far !!

Best ever coffee and speciality coffee machine !!! Full pot, pods and cold brew it does it all ! I had this machine for 5 months and not one problem or complaint ! Will never go back to a Keurig . If you're looking at this machine just buy it don't think about it . I'm very glad I did 5+++ stars ⭐️

Review from sharkninja.com
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Jun 2, 2025
EricG
5 out of 5 stars review

Love it

I love our DualBrew. I have been happy with the coffee that comes out. I love the "rich" coffee feature, and that we can brew a single cup or a whole pot. No issues with coffee grounds making it to the cup except for when I tried a mesh filter instead of the normal paper filters. Would definitely buy another, and have considered buying another for work.

Review from sharkninja.com
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Nov 27, 2024
Kjosu
1 out of 5 stars review

Terrible coffee maker.

I bought a dual brew pro 3 months ago and haven't had a cup yet not full of grounds. I have called and had replacement parts sent. Same result. This was the biggest waste of money there is. Do not buy one of these.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. This is not the experience we want you to have with your DualBrew. We recommend checking out our self-help site, https://support.ninjakitchen.com/hc/en-us/articles/10151527656220-CFP300-Series-Ninja-DualBrew-Coffee-Maker-Troubleshooting-Guide. Once there, select 'Brewing", and then the "Coffee grounds overflow / grounds in brew" option. Kind regards, Ninja Kitchen

Oct 3, 2024
cahlheim
3 out of 5 stars review

Works well - But for how long?

I like the machine itself, but led's in the display are already going out. Functions well but seemingly not built to last. Granted, I purchased this at the end of 2021, but you would hope for more than a few years use out of the thing… right?

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from Ninja Kitchen

Hello Cahlheim, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Ninja DualBrew. Please reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you. Kind regards,

Sep 20, 2024
Melanie
5 out of 5 stars review

Verified Purchase

Super fast coffee

So easy and fast.

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