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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars
1,012 ratings778 reviews
  1. 5 stars69% (698)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 151-160 of 778 reviews
May 14, 2025
Reviewer name: Jaki
1 out of 5 stars
1 out of 5 stars review

Short lived

This product worked well for just over 2 years. One cup of tea through the water spout and one cup of coffee per day. It was well cared for and cleaned regularly. It broke a few months after the warranty was over and I was offered a 50% discount on another unit. That is wholly unacceptable. A coffee maker should last more than 2 years. I will never buy another ninja product. It worked well and I enjoyed it while it last day to come up but two years is unacceptable

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you were having trouble with your Ninja Coffee Maker. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135. Kind regards, Ninja Kitchen

Jun 11, 2025
Reviewer name: Whipzilla
5 out of 5 stars
5 out of 5 stars review

Best combo coffee maker on market by far !!

Best ever coffee and speciality coffee machine !!! Full pot, pods and cold brew it does it all ! I had this machine for 5 months and not one problem or complaint ! Will never go back to a Keurig . If you're looking at this machine just buy it don't think about it . I'm very glad I did 5+++ stars ⭐️

Review from sharkninja.com
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May 4, 2025
Reviewer name: SteveM
1 out of 5 stars
1 out of 5 stars review

Grounds from kcups

Bought this so we could use kcups and grounds but unless you like grounds in your coffee from using kcups I wouldn't buy. Every time you use a kcup it overflows and put coffee grounds in your cup and there is a huge mess to clean up. We will be returning ASAP

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you were having trouble with your Ninja Coffee Maker, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. Kind regards, Ninja Kitchen

Jun 23, 2025
Reviewer name: Rick
5 out of 5 stars
5 out of 5 stars review

Nice Coffee Maker

I enjoy a good cup of coffee everyday. This Ninja coffee maker is good matched up with a good filter. I don't use the POD's but like the fact that I can use it when family and friends come over. If you're on the fence about buying this coffee maker, I would definitely recommend it.

Review from sharkninja.com
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Jun 2, 2025
Reviewer name: EricG
5 out of 5 stars
5 out of 5 stars review

Love it

I love our DualBrew. I have been happy with the coffee that comes out. I love the "rich" coffee feature, and that we can brew a single cup or a whole pot. No issues with coffee grounds making it to the cup except for when I tried a mesh filter instead of the normal paper filters. Would definitely buy another, and have considered buying another for work.

Review from sharkninja.com
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May 9, 2025
Reviewer name: Greg
4 out of 5 stars
4 out of 5 stars review

"Pause to pour" leaves something to be desired

I am 99% satisfied by this coffee maker that our children gave to us for Christmas. The only knock I have against it is the "pause to pour" feature. You slide the lever to "close", and wait a few seconds for the drips to stop, then you remove the carafe to pour and coffee still drips out onto the heating surface ... about a drop per second. I aways bought cheap Mr. Coffee or Black & Decker coffee makers and never had this problem before. I expected more from the Ninja people.

Review from sharkninja.com
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Oct 3, 2024
Reviewer name: cahlheim
3 out of 5 stars
3 out of 5 stars review

Works well - But for how long?

I like the machine itself, but led's in the display are already going out. Functions well but seemingly not built to last. Granted, I purchased this at the end of 2021, but you would hope for more than a few years use out of the thing… right?

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from Ninja Kitchen

Hello Cahlheim, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Ninja DualBrew. Please reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you. Kind regards,

Nov 27, 2024
Reviewer name: Kjosu
1 out of 5 stars
1 out of 5 stars review

Terrible coffee maker.

I bought a dual brew pro 3 months ago and haven't had a cup yet not full of grounds. I have called and had replacement parts sent. Same result. This was the biggest waste of money there is. Do not buy one of these.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. This is not the experience we want you to have with your DualBrew. We recommend checking out our self-help site, https://support.ninjakitchen.com/hc/en-us/articles/10151527656220-CFP300-Series-Ninja-DualBrew-Coffee-Maker-Troubleshooting-Guide. Once there, select 'Brewing", and then the "Coffee grounds overflow / grounds in brew" option. Kind regards, Ninja Kitchen

Sep 20, 2024
Reviewer name: Melanie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Super fast coffee

So easy and fast.

Helpful?4UQS9BOIMJCZ13610568638
Oct 25, 2024
Reviewer name: Tina
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

.

Good one

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