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Customer reviews for Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution for
Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution
4.6 out of 5 stars
stars
434 ratings434 reviews
  1. 5 stars83% (359)
  2. 4 stars8% (35)
  3. 3 stars2% (7)
  4. 2 stars2% (7)
  5. 1 star6% (26)

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Showing 231-240 of 434 reviews
Jan 29, 2024
Reviewer name: BarbP
5 out of 5 stars
5 out of 5 stars review

The washer of my dreams and more!

[This review was collected as part of a promotion.] I purchased this washer a few months ago and I can’t imagine how I ever did laundry before. The Pet Care feature with screens to catch lent and pet hair is great, the variety of settings, the water dispenser, it’s the total package. It is WiFi enabled and literally sends me a text message through the Smart Things app when the cycle is complete. Bonus: it also connects through the same app to display the message on my Samsung TV!! I beyond highly recommend this washer.

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Sep 21, 2024
Reviewer name: Yamy
2 out of 5 stars
2 out of 5 stars review

Only good for decoration

I bought this product about 10 days ago, clothes are basically wet coming out the washer and the dryer is not HOT enough to dry the clothes, had run 3 cycles for nyvtowels to get dry. The two start is inly for presentation as they looks beautiful! Will call the store to find my return options

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
reply from SEA Care

We aim to provide you with a hassle-free experience while using your washing machine, Yamy. Let us help you. Please refer to page 61 of the washer's manual under troubleshooting (See "Load is wet at the end of the cycle") to improve your washer's performance: https://downloadcenter.samsung.com/content/UM/202407/20240725163749475/OID64668_IB_WA7550C_EN.pdf If your dryer is not hot enough, please click the link and hyperlinks for tips. The dryer is not hot enough: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147549556, to help our team pull up your information when you message us. Have a great day. -John

Feb 3, 2025
Reviewer name: Rach
1 out of 5 stars
1 out of 5 stars review

Terrible all around

The washer line leaks and they said they can’t do anything about it. One day after our 2 week window…. Absolutely ridiculous consumer service. No help whatsoever. So I have to turn the hot water on and off and even if I wash the clothes in cold water it throws a code and I have to deal with that for about 30 minutes and try again. Also the dryer will be on regular dry mode and I’ll every time have to go back and turn The machine on time dry so it will actually finish drying because it thinks they are dry on regular mode. Then my clothes are sitting there damp and disgusting. Worst machines I’ve ever used. Also. Can’t save the settings so I change the hot water (I don’t like using hot water) every time I use it.

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
reply from SEA Care

Hello Rach, We understand your frustration about your washer and dryer. We would love to assist you. We shared a link below to help with the error code on your washer. Check the code's steps, click the embedded words, and watch the video if available. The washing machine displays an error code https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code We suggest contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories to check the availability and compatibility of your washer's water line. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am–6:30 pm EST, Monday–Friday. Additionally, here's a link to help you with your clothes that are still wet after using the dryer. Please select the bullet that most closely matches your experience, check for any embedded words along the steps, and watch the video completely. Clothes are not dry after using the Samsung dryer https://www.samsung.com/us/support/troubleshoot/TSG10001001/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148334808) to help our team pull up your information when you message us. Thank you. -Kimberly

Sep 7, 2025
Reviewer name: MommaTerry
4 out of 5 stars
4 out of 5 stars review

Awesome washer!

[This review was collected as part of a promotion.] Our washer finally went down and after reading reviews on different brands and features. We came across this bad boy. We didn’t care what the color was as long as it works great and does its job. This washer is the one! It’s a little loud toward the end of the cycle but so far that is the only complaint. Love the size, big enough to wash big blankets for sure. You can also download SmartThings app and get notifications when your cycle is done but I didn’t get that far yet. Lol.

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Dec 30, 2023
Reviewer name: Hkelly
5 out of 5 stars
5 out of 5 stars review

If you have pets this is a must buy

Just bought this washer last night. I have done three loads of laundry clothes bedding and rugs. I absolutely love this washer. We have two dogs and I can tell a difference with our dark color clothes not being covered in dog hair. Someday hopefully I will get the matching dryer.

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Oct 11, 2023
Reviewer name: TiannaJane
5 out of 5 stars
5 out of 5 stars review

This is awesome!

[This review was collected as part of a promotion.] Let me start off by saying how much I absolutely love this washer! It is huge and cleans really well! I can wash so much more at a time with Samsung's 7150 series. I haven't figured all of the features out yet but from what I have used, I've loved. There aren't many videos on YouTube about how it works or how to empty out the filters in the washer but I have read through the manual and it's been very helpful. The washer has a touch screen instead of buttons, which is different from my last one but it works well. The washer is so customizable because you can choose how many times it rinses, the soil level, and deep fill, you can even use the water jet to retreat clothing items that need a little extra care. This feature is really important to me because we unfortunately do not have a sink in our washroom. I believe my favorite feature about this washer so far is the smart care app which allows you to start, stop, and customize your wash experience to get the best wash possible. I have noticed that even with my husky who seems to be shedding like crazy right now, my clothes go in covered in dog hair and come out with little to none on it! It is the best thing ever! We love this washer and look forward to doing laundry now because it's so easy and fun to do. Even the kids want to do laundry, which is crazy, especially coming from our teenager! My key takeaways - Deep Fill Feature Very Customizable Smart Care App allows you to better understand the washer process WaterJet for pretreatment No agitator but has filters for pet hair So many ways to customize, to get the clean you need!

Review from The Insiders
Helpful?5KIQUJEWF22013610568167
Sep 4, 2025
Reviewer name: Sparky
5 out of 5 stars
5 out of 5 stars review

Great color

[This review was collected as part of a promotion.] This is my second set of Samsung washers and dryer and yes, I still have both sets. I am replacing a whirlpool set that I had serviced once before and same problem returned years later so decided to replace instead of fixing.

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Jul 15, 2025
Reviewer name: Benavides Fam
5 out of 5 stars
5 out of 5 stars review

This washer has completely exceeded my expectation

[This review was collected as part of a promotion.] I couldn’t be happier with this purchase. The washer is spacious, quiet, and extremely efficient. It handles large loads with ease, and my clothes come out clean and fresh every time. I especially love the sleek design and smart features — it makes laundry feel like less of a chore. Definitely one of the best home investments I’ve made. Highly recommend it to anyone looking for a reliable and modern washer!

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Aug 16, 2025
Reviewer name: Dr Pat
3 out of 5 stars
3 out of 5 stars review

Samsung Dryer

Purchase washer dryer set Jan 2025. My clothes are never completely dry regardless of the setting I try. Plus I wonder who designed the lint filter as lint easily gets behind and under the filter, which in my opinion could be a fire hazard. Every couple of weeks I use my hand vac to clear out lint. I would recommend this dryer. So far no problems with the washer.

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
reply from Samsung Care

Hello Dr Pat, We understand that dealing with a dryer that is not drying well can be frustrating. Let us help. The link below contains information on what to do when the dryer's heat is not enough to dry the clothes completely. It also includes other links for cleaning the dryer, running a vent blockage test, and error codes (if any). The dryer is not hot enough: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough Lastly, we have provided the guides for the dryer's cycles, settings, features, and the recommended laundry load size for the dryer, which we suggest also checking. Cycles, settings, and features on your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00051022/ The best laundry load size for your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1150413076 to help our team pull up your information when you message us. Thank you. -Angelica

Jun 14, 2025
Reviewer name: Tonil
1 out of 5 stars
1 out of 5 stars review

Terrible washer

I've never been so dissapointed in a washer! 1st thing I've bought brand new and there is nothing good about it. You can hardly put anything in it and it gets off balance! It has stained my clothes and i cleaned the inside over and over. With no agitator it balls all the clothes up to make it a full time job unknotting everything. So far I haven't found anything good about it! Would love to give it back!

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
reply from SEA Care

We care about the betterment of your washer, Tonil. Let us help you out. Please refer to the links below to rectify your washer's concerns. Browse over the hyperlinks for tips. Samsung washing machine spins poorly (See steps A, B, E, and F): https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Laundry is stained or damaged after using a Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108628/ Laundry is tangled or wrinkled after washing: https://www.samsung.com/us/support/troubleshooting/TSG01218323/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1149600320, to help our team pull up your information when you message us. Have a great day. -John