This is saddening for a newly purchased washer. Let's get you the help you need, Chap. It would be awesome if you could tell us more about the washer so we can better assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146891080, to help our team pull up your information. Have a great day! ^Chrystel

We are committed to enhancing the performance of your dryer, Jamie. Let's get this taken care of. We suggest referring to the resources listed below to address the drying issue in your dryer. Please click the hyperlinks for additional tips. The dryer is not hot enough: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough Should a service request be required, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147493662, to help our team pull up your information when you message us. Have a great day. -John