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Customer reviews for Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution for
Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution
4.6 out of 5 stars
stars
430 ratings430 reviews
  1. 5 stars83% (358)
  2. 4 stars8% (35)
  3. 3 stars2% (7)
  4. 2 stars1% (6)
  5. 1 star6% (24)

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Showing 1-10 of 430 reviews
Jun 7, 2026
Mack
5 out of 5 stars review

Huge Capacity!

[This review was collected as part of a promotion.] The capacity of the washer is wonderful. I am able to wash Many more clothes and other items. Connectivity Was Straightforward . The filtration Works great . The speed of Cycles is superior to my old washer . I am very satisfied and recommend this product.

Review from Samsung US
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Jun 1, 2026
Cathy
5 out of 5 stars review

I love my washer

[This review was collected as part of a promotion.] I love my new washer . I'm constantly doing laundry. This one is so huge I'm able to combine almost the whole families into one load without overfilling it. There is such difference in how clean my cloths are and how they smell. ! Great purchase

Review from Samsung US
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May 11, 2026
Luvcleanlaundry
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] I love that I can fit my big blankets in it and they for and come out clean ans smelling fresh. Has the options of different cleaning cycles and has a quick wash on there. You can also connect to it. Ii isn't very loud compared to washers I've owned in the past. The vibration seems to be very minimal.

Review from Samsung US
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Jun 7, 2026
BusyExec
5 out of 5 stars review

Love my Samsung

[This review was collected as part of a promotion.] So happy to have another Samsung Washer! Love the connectivity but better yet the results! I have white rugs and a black dog! You can only imagine!

Review from Samsung US
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Nov 24, 2025
Smitty1229
5 out of 5 stars review

Many features.

Wife used the washer and dryer today. She was impressed with the petcare option took alot of the dog hair out of the laundry. We like the app connection don't have to listen for the machines to ding when they finish their cycles. Just hope these machines last longer than the last ones. Appliances need to be engineered better to last longer. Can't keep paying out every few years on mew machines. Might have to go back to the old days. Beating the clothes on the rocks.

Review from Samsung Canada
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Mar 2, 2026
Heavensangel
5 out of 5 stars review

Excellent washer if you have pets

[This review was collected as part of a promotion.] I bought the Samsung washer that has the pet care enhancements to it . This dishwasher Is good at catching all the pet hair from all the clothes that you put in the washer I recommend this top load Samsung washer to anybody that has pets. You'll be so happy you chose it .

Review from Samsung US
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Jul 18, 2026
anonymous
2 out of 5 stars review

Wish I Could Return!

What I love about the washer is the overall capacity, it's cut down the number of loads my family needs to do. But that's where my love for it stops. Got this washer because we have 3 dogs and always have fur on our clothing. The only time it really gets the hair out is when we use the pet function which takes an hour and a half. While the huge capacity is great, the washer can't handle large loads. I tried washing two towels and a mattress cover and apparently the weight is too much for the washer. I tried rearranging the items multiple times and it still couldn't spin the water out! I'm now standing here doing 3 separate spin cycles trying to get enough water out to dry the items (the matching dryer rarely gets our loads dry even when we have it set to the most dry setting)

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Apr 25, 2026
Sarah
1 out of 5 stars review

Worst washer EVER!

I purchased this washer after having my previous Samsung washer for over 10 years with zero issues, so I expected similar reliability. Unfortunately, this has been a huge disappointment—I would give it negative stars if I could. One of the main reasons I chose this model was its large capacity, specifically to wash blankets and comforters. However, it cannot handle them at all. The load becomes unbalanced, and the machine repeatedly fills with water and attempts to spin without success until I manually stop it and redistribute everything. To make matters worse, the lid frequently locks and won’t open, forcing me to reset the washer. Even the self-clean cycle has failed—it throws a 4C error code, fills with water, stops mid-cycle, and locks the door again. I’ve only owned this washer for a little over a year, and I’m already ready to replace it. I would not recommend this product—save your time and money.

Review from Samsung US
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reply from Samsung

Hello Sarah, Your observation speaks to the expectation of consistent performance and practical capacity in a washer used day to day. A washer is designed to support balanced spinning and normal access throughout use, including when handling larger household loads. Proper load placement, load size, and washer leveling all play a role in helping a washer maintain stable spinning performance with bulky items. This guide provides troubleshooting steps for spin-related interruptions. https://www.samsung.com/us/support/troubleshoot/TSG10007111/ This resource explains common washer error codes. https://www.samsung.com/us/support/troubleshoot/TSG10000997/ If the behavior you’re seeing continues after reviewing the guidance, we can look more closely at your model history, prior service, and available support options. Please keep this reference number for your records: 1152456061. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Nicole Samsung Care

May 22, 2026
HatesSmartWashers
1 out of 5 stars review

Garbage. Absolute GARBAGE

Yall make the best phones on the market hands down, maybe just stick to that. Absolute garbage. A washer shouldn't be a smart appliance. It should have a timer, a temp, and an on switch. Nothing more. It shouldn't be able to throw an error code. It should just push through the cycle like old washers did To sum up my experience with this washing machine please see the following Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4CError 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4CError 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4CError 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
reply from Samsung

Hi, given your positive experience with Samsung phones, we understand the importance of a simple setup with basic controls and how repeated 4C alerts can disrupt that. When your washer is unable to fill with water, it will display a 4C or nf error code. Please check the link below for more information: https://www.samsung.com/us/support/contact/?modelCode=WA54CG7150ADA4&model=N0060944&topic=SYM0000099 For control-related concerns, you may also refer to the user manual starting on page 36 for additional guidance. User manual: https://downloadcenter.samsung.com/content/UM/202603/20260331083259536/OID67143_IB_WA7100C_EN_CFR_MES_260204.pdf If you need further assistance, feel free to contact us through any of the support options below: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Kindly provide this reference number (1152540417) when you reach out so our team can retrieve your information. We truly value your business. Geraldine Samsung Care

May 1, 2026
anonymous
1 out of 5 stars review

Worst Experience

This is the worst experience I have ever had with Sam's Club. The contracted company RXO failed to properly delegate and Sam's Club failed to enforce that they do it properly. The back and forth calling both companies to explain multiple time that they did not install the washer and dryer because the RXO failed to put it on the work order was EXTREMELY frustration. I called RXO 6-8 times who assured me that they would fix the problem. When they did send a team out they failed to bring all the part that the original team took with them. Returning the washer and dryer were just as equally frustrating. I called the club multiple time and was hung up on. I will be cancelling my membership and never returning after this.

Helpful?71SM50NYQHYB13610568167