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Customer reviews for Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution for
Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution
4.6 out of 5 stars
stars
430 ratings430 reviews
  1. 5 stars83% (358)
  2. 4 stars8% (35)
  3. 3 stars2% (7)
  4. 2 stars1% (6)
  5. 1 star6% (24)

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Showing 1-10 of 430 reviews
Jun 1, 2026
Reviewer name: Cathy
5 out of 5 stars
5 out of 5 stars review

I love my washer

[This review was collected as part of a promotion.] I love my new washer . I'm constantly doing laundry. This one is so huge I'm able to combine almost the whole families into one load without overfilling it. There is such difference in how clean my cloths are and how they smell. ! Great purchase

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Jun 7, 2026
Reviewer name: Mack
5 out of 5 stars
5 out of 5 stars review

Huge Capacity!

[This review was collected as part of a promotion.] The capacity of the washer is wonderful. I am able to wash Many more clothes and other items. Connectivity Was Straightforward . The filtration Works great . The speed of Cycles is superior to my old washer . I am very satisfied and recommend this product.

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Jan 21, 2026
Reviewer name: Debbie
5 out of 5 stars
5 out of 5 stars review

Loving my washer!

[This review was collected as part of a promotion.] I really love my new washer, it has several settings and a very deep tub. It cleans very well whether it’s a small load or very large. I really liked my last Samsung but this one is top of the line! I know it is the best washer I ever owned.

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
May 11, 2026
Reviewer name: LoloCommander
5 out of 5 stars
5 out of 5 stars review

Great features!

[This review was collected as part of a promotion.] This Samson washer has been an incredible addition to my home. Good capacity, connectivity, filtration, speed, and no vibration.

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
May 14, 2026
Reviewer name: Bjatee
5 out of 5 stars
5 out of 5 stars review

It's huge!

[This review was collected as part of a promotion.] Love the capacity of this washer! I can wash my entire bedding at one time (comforter, sheets, and shams). Easy to use. Connects via smart things as well!

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Jun 7, 2026
Reviewer name: BusyExec
5 out of 5 stars
5 out of 5 stars review

Love my Samsung

[This review was collected as part of a promotion.] So happy to have another Samsung Washer! Love the connectivity but better yet the results! I have white rugs and a black dog! You can only imagine!

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Jan 25, 2026
Reviewer name: Laundrymom
5 out of 5 stars
5 out of 5 stars review

Great features!

[This review was collected as part of a promotion.] the washer seems to run through the cycles. the features on it are phenomenal technology is updated the capacity is phenomenal as well. it outperforms any washer I have ever owned

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Feb 24, 2026
Reviewer name: Trish
5 out of 5 stars
5 out of 5 stars review

You can wash a big load.

[This review was collected as part of a promotion.] Love the big load. I have to get on my tippy toes to get the clothes out. Enjoying my washer and dryer set

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Feb 16, 2026
Reviewer name: Drew
5 out of 5 stars
5 out of 5 stars review

Amazing!

[This review was collected as part of a promotion.] Glad I made this purchase. I like the color and the capacity is great. I am able to wash blankets and large loads of laundry. It was quick and simple to use.

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Apr 25, 2026
Reviewer name: Sarah
1 out of 5 stars
1 out of 5 stars review

Worst washer EVER!

I purchased this washer after having my previous Samsung washer for over 10 years with zero issues, so I expected similar reliability. Unfortunately, this has been a huge disappointment—I would give it negative stars if I could. One of the main reasons I chose this model was its large capacity, specifically to wash blankets and comforters. However, it cannot handle them at all. The load becomes unbalanced, and the machine repeatedly fills with water and attempts to spin without success until I manually stop it and redistribute everything. To make matters worse, the lid frequently locks and won’t open, forcing me to reset the washer. Even the self-clean cycle has failed—it throws a 4C error code, fills with water, stops mid-cycle, and locks the door again. I’ve only owned this washer for a little over a year, and I’m already ready to replace it. I would not recommend this product—save your time and money.

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
reply from Samsung

Hello Sarah, Your observation speaks to the expectation of consistent performance and practical capacity in a washer used day to day. A washer is designed to support balanced spinning and normal access throughout use, including when handling larger household loads. Proper load placement, load size, and washer leveling all play a role in helping a washer maintain stable spinning performance with bulky items. This guide provides troubleshooting steps for spin-related interruptions. https://www.samsung.com/us/support/troubleshoot/TSG10007111/ This resource explains common washer error codes. https://www.samsung.com/us/support/troubleshoot/TSG10000997/ If the behavior you’re seeing continues after reviewing the guidance, we can look more closely at your model history, prior service, and available support options. Please keep this reference number for your records: 1152456061. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Nicole Samsung Care