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Customer reviews for Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution for
Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution
4.6 out of 5 stars
stars426 ratings426 reviews
  1. 5 stars83% (355)
  2. 4 stars8% (36)
  3. 3 stars2% (7)
  4. 2 stars1% (5)
  5. 1 star5% (23)

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Showing 1-10 of 426 reviews
May 11, 2026
LoloCommander
5 out of 5 stars review

Great features!

[This review was collected as part of a promotion.] This Samson washer has been an incredible addition to my home. Good capacity, connectivity, filtration, speed, and no vibration.

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
May 14, 2026
Bjatee
5 out of 5 stars review

It's huge!

[This review was collected as part of a promotion.] Love the capacity of this washer! I can wash my entire bedding at one time (comforter, sheets, and shams). Easy to use. Connects via smart things as well!

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Jan 21, 2026
Debbie
5 out of 5 stars review

Loving my washer!

[This review was collected as part of a promotion.] I really love my new washer, it has several settings and a very deep tub. It cleans very well whether it’s a small load or very large. I really liked my last Samsung but this one is top of the line! I know it is the best washer I ever owned.

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Oct 4, 2025
Nellie
5 out of 5 stars review

Another great Samsung product!

[This review was collected as part of a promotion.] The dial is effortless. Responsive panel. Works amazing. Watched a load while on rinse cycle. Thought an error. Clothes seemed already dry. Maybe the cycle didn't start? No! Just working so effectively. Rinse and spin out moisture was minimal. Love the capacity. Extra large on sale for almost same as large. Comforters fit nicely. The sleek color is extra special. My laundry closet is black, and the navy blends right in. Actually creates a bluish hue. So glad I choose something out of the ordinary. Price made it possible to buy both washer, and dryer. Love Samsung anyway. My fridge, microwave, old, and new washer, 3 TV's and my cell phone all bare that name. 😏

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Oct 4, 2025
tn1999
5 out of 5 stars review

Perfect Pet Washer

[This review was collected as part of a promotion.] I’ve been using the Samsung 5.4 cu. ft. Pet Care top-load washer for a while now, and I’m really impressed. I have pets that shed constantly, and this washer actually lives up to its “Pet Care” name. The dedicated pet hair cycle and built-in filters do a great job catching fur and lint so it doesn’t end up on my clothes or in the dryer. I used to have to lint-roll everything after washing, but not anymore. The washer is huge — 5.4 cubic feet makes it easy to wash large comforters, blankets, and pet bedding all in one load instead of doing multiple smaller ones. It’s also surprisingly quiet for its size, and I like that the lid closes softly instead of slamming shut. I really like the SmartThings app integration, too. I can start a cycle, check progress, or get a notification when it’s done right from my phone. It’s one of those features I didn’t think I’d use much but now really appreciate. The brushed navy color looks great in person — it’s a nice change from basic white and gives my laundry area a modern look. The only small downside is that the drum is deep, so if you’re shorter it might take a little stretch to reach the bottom. Some of the cycles also run a bit long, especially when using the pet care or deep clean options, but the cleaning results make up for it. Overall, I’m really happy with this purchase. It’s stylish, easy to use, and most importantly, it keeps pet hair under control. If you have pets or just want a powerful, smart washer with plenty of room, I highly recommend this one!

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Nov 29, 2025
John
5 out of 5 stars review

So far, so good.

[This review was collected as part of a promotion.] For a family of 5 with 4 dogs, the large drum is great as it reduces the number of laundry loads we need to do. As the drum is so deep, my wife who's 5'5" does have a little trouble reaching the bottom of the drum. The pet cycle seems to do a great job of removing dog hair from the bedding and clothes.

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Oct 6, 2025
Blueberry
5 out of 5 stars review

Washer review

[This review was collected as part of a promotion.] First is the brand/technology, I looked specifically for Samsung brand. Second, I needed large capacity for washing dog bedding. I wasn't aware but, find the ability to choose number for rinse cycles is a big plus.

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Oct 27, 2025
pmjfrocks
4 out of 5 stars review

Love it except for the scratches

[This review was collected as part of a promotion.] Aside from the generous capacity, variety of cycles, gorgeous design and color, impressive performance and helpful wireless technology, I noticed that the machine's shell material is easily scratched. That's why I rated it four stars out of five.

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Dec 12, 2025
Amber
4 out of 5 stars review

Great washer

[This review was collected as part of a promotion.] The capacity of this washer is unbelievably large. It washes very well & the clothes are clean. Large bedding is even clean & fits nicely. Downside is how long a cycle takes. I’m also not a huge fan of the lid locking the way it does & not being able to just open the lid to throw some extra items in without waiting.

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Apr 25, 2026
Sarah
1 out of 5 stars review

Worst washer EVER!

I purchased this washer after having my previous Samsung washer for over 10 years with zero issues, so I expected similar reliability. Unfortunately, this has been a huge disappointment—I would give it negative stars if I could. One of the main reasons I chose this model was its large capacity, specifically to wash blankets and comforters. However, it cannot handle them at all. The load becomes unbalanced, and the machine repeatedly fills with water and attempts to spin without success until I manually stop it and redistribute everything. To make matters worse, the lid frequently locks and won’t open, forcing me to reset the washer. Even the self-clean cycle has failed—it throws a 4C error code, fills with water, stops mid-cycle, and locks the door again. I’ve only owned this washer for a little over a year, and I’m already ready to replace it. I would not recommend this product—save your time and money.

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
reply from Samsung

Hello Sarah, Your observation speaks to the expectation of consistent performance and practical capacity in a washer used day to day. A washer is designed to support balanced spinning and normal access throughout use, including when handling larger household loads. Proper load placement, load size, and washer leveling all play a role in helping a washer maintain stable spinning performance with bulky items. This guide provides troubleshooting steps for spin-related interruptions. https://www.samsung.com/us/support/troubleshoot/TSG10007111/ This resource explains common washer error codes. https://www.samsung.com/us/support/troubleshoot/TSG10000997/ If the behavior you’re seeing continues after reviewing the guidance, we can look more closely at your model history, prior service, and available support options. Please keep this reference number for your records: 1152456061. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Nicole Samsung Care