Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution for
Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution
4.6 out of 5 stars
stars
435 ratings435 reviews
  1. 5 stars83% (359)
  2. 4 stars8% (35)
  3. 3 stars2% (7)
  4. 2 stars2% (8)
  5. 1 star6% (26)

Member photos

  • +237 images
Sort by |
Showing 1-10 of 435 reviews
Jun 1, 2026
Reviewer name: Cathy
5 out of 5 stars
5 out of 5 stars review

I love my washer

[This review was collected as part of a promotion.] I love my new washer . I'm constantly doing laundry. This one is so huge I'm able to combine almost the whole families into one load without overfilling it. There is such difference in how clean my cloths are and how they smell. ! Great purchase

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Jun 7, 2026
Reviewer name: Mack
5 out of 5 stars
5 out of 5 stars review

Huge Capacity!

[This review was collected as part of a promotion.] The capacity of the washer is wonderful. I am able to wash Many more clothes and other items. Connectivity Was Straightforward . The filtration Works great . The speed of Cycles is superior to my old washer . I am very satisfied and recommend this product.

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
May 14, 2026
Reviewer name: Bjatee
5 out of 5 stars
5 out of 5 stars review

It's huge!

[This review was collected as part of a promotion.] Love the capacity of this washer! I can wash my entire bedding at one time (comforter, sheets, and shams). Easy to use. Connects via smart things as well!

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
May 11, 2026
Reviewer name: LoloCommander
5 out of 5 stars
5 out of 5 stars review

Great features!

[This review was collected as part of a promotion.] This Samson washer has been an incredible addition to my home. Good capacity, connectivity, filtration, speed, and no vibration.

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Feb 24, 2026
Reviewer name: Trish
5 out of 5 stars
5 out of 5 stars review

You can wash a big load.

[This review was collected as part of a promotion.] Love the big load. I have to get on my tippy toes to get the clothes out. Enjoying my washer and dryer set

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Jun 7, 2026
Reviewer name: BusyExec
5 out of 5 stars
5 out of 5 stars review

Love my Samsung

[This review was collected as part of a promotion.] So happy to have another Samsung Washer! Love the connectivity but better yet the results! I have white rugs and a black dog! You can only imagine!

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Feb 16, 2026
Reviewer name: Drew
5 out of 5 stars
5 out of 5 stars review

Amazing!

[This review was collected as part of a promotion.] Glad I made this purchase. I like the color and the capacity is great. I am able to wash blankets and large loads of laundry. It was quick and simple to use.

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Oct 27, 2025
Reviewer name: pmjfrocks
4 out of 5 stars
4 out of 5 stars review

Love it except for the scratches

[This review was collected as part of a promotion.] Aside from the generous capacity, variety of cycles, gorgeous design and color, impressive performance and helpful wireless technology, I noticed that the machine's shell material is easily scratched. That's why I rated it four stars out of five.

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Sep 17, 2026
Reviewer name: Truth
2 out of 5 stars
2 out of 5 stars review

One trick pony

The washer works well, but only on the "normal" cycle, if we use any other cycle the washer is locked and gives an F4 error. This even happened when I put it on "self clean". We have had to unplug the washer and wait for it to unlock many times now. Otherwise it washes nicely and had has a large capacity drum. It's too bad that the only cycle that can be used is the "normal" cycle.

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
reply from Samsung

Hi Truth, We appreciate you bringing the error code you've observed to our attention. We'd like the opportunity to connect with you as soon as possible to review the situation and discuss available support options. Please contact us through any of the channels listed below using the reference number 1153188106: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Geraldine Samsung Care

Apr 25, 2026
Reviewer name: Sarah
1 out of 5 stars
1 out of 5 stars review

Worst washer EVER!

I purchased this washer after having my previous Samsung washer for over 10 years with zero issues, so I expected similar reliability. Unfortunately, this has been a huge disappointment—I would give it negative stars if I could. One of the main reasons I chose this model was its large capacity, specifically to wash blankets and comforters. However, it cannot handle them at all. The load becomes unbalanced, and the machine repeatedly fills with water and attempts to spin without success until I manually stop it and redistribute everything. To make matters worse, the lid frequently locks and won’t open, forcing me to reset the washer. Even the self-clean cycle has failed—it throws a 4C error code, fills with water, stops mid-cycle, and locks the door again. I’ve only owned this washer for a little over a year, and I’m already ready to replace it. I would not recommend this product—save your time and money.

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
reply from Samsung

Hello Sarah, Your observation speaks to the expectation of consistent performance and practical capacity in a washer used day to day. A washer is designed to support balanced spinning and normal access throughout use, including when handling larger household loads. Proper load placement, load size, and washer leveling all play a role in helping a washer maintain stable spinning performance with bulky items. This guide provides troubleshooting steps for spin-related interruptions. https://www.samsung.com/us/support/troubleshoot/TSG10007111/ This resource explains common washer error codes. https://www.samsung.com/us/support/troubleshoot/TSG10000997/ If the behavior you’re seeing continues after reviewing the guidance, we can look more closely at your model history, prior service, and available support options. Please keep this reference number for your records: 1152456061. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Nicole Samsung Care