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Customer reviews for Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution for
Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution
4.6 out of 5 stars
stars
434 ratings434 reviews
  1. 5 stars83% (359)
  2. 4 stars8% (35)
  3. 3 stars2% (7)
  4. 2 stars2% (7)
  5. 1 star6% (26)

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Showing 11-20 of 434 reviews
May 22, 2026
Reviewer name: HatesSmartWashers
1 out of 5 stars
1 out of 5 stars review

Garbage. Absolute GARBAGE

Yall make the best phones on the market hands down, maybe just stick to that. Absolute garbage. A washer shouldn't be a smart appliance. It should have a timer, a temp, and an on switch. Nothing more. It shouldn't be able to throw an error code. It should just push through the cycle like old washers did To sum up my experience with this washing machine please see the following Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4CError 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4CError 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4CError 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C Error 4C

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
reply from Samsung

Hi, given your positive experience with Samsung phones, we understand the importance of a simple setup with basic controls and how repeated 4C alerts can disrupt that. When your washer is unable to fill with water, it will display a 4C or nf error code. Please check the link below for more information: https://www.samsung.com/us/support/contact/?modelCode=WA54CG7150ADA4&model=N0060944&topic=SYM0000099 For control-related concerns, you may also refer to the user manual starting on page 36 for additional guidance. User manual: https://downloadcenter.samsung.com/content/UM/202603/20260331083259536/OID67143_IB_WA7100C_EN_CFR_MES_260204.pdf If you need further assistance, feel free to contact us through any of the support options below: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Kindly provide this reference number (1152540417) when you reach out so our team can retrieve your information. We truly value your business. Geraldine Samsung Care

Nov 16, 2025
Reviewer name: Estrie
5 out of 5 stars
5 out of 5 stars review

Great Capacity!

[This review was collected as part of a promotion.] This washer is wonderful. I'm able to wash my king size blankets with ease. It also removed the pet hair and I have 6 dogs. The filters catch the pet hair and I don't have to worry about it clogging up the machine. I can easily clean out the filters and continue to wash my clothes. It's also great that the machine can connect to your phone and notify you when the cycle is done. I love this machine.

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Apr 25, 2026
Reviewer name: Sarah
1 out of 5 stars
1 out of 5 stars review

Worst washer EVER!

I purchased this washer after having my previous Samsung washer for over 10 years with zero issues, so I expected similar reliability. Unfortunately, this has been a huge disappointment—I would give it negative stars if I could. One of the main reasons I chose this model was its large capacity, specifically to wash blankets and comforters. However, it cannot handle them at all. The load becomes unbalanced, and the machine repeatedly fills with water and attempts to spin without success until I manually stop it and redistribute everything. To make matters worse, the lid frequently locks and won’t open, forcing me to reset the washer. Even the self-clean cycle has failed—it throws a 4C error code, fills with water, stops mid-cycle, and locks the door again. I’ve only owned this washer for a little over a year, and I’m already ready to replace it. I would not recommend this product—save your time and money.

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
reply from Samsung

Hello Sarah, Your observation speaks to the expectation of consistent performance and practical capacity in a washer used day to day. A washer is designed to support balanced spinning and normal access throughout use, including when handling larger household loads. Proper load placement, load size, and washer leveling all play a role in helping a washer maintain stable spinning performance with bulky items. This guide provides troubleshooting steps for spin-related interruptions. https://www.samsung.com/us/support/troubleshoot/TSG10007111/ This resource explains common washer error codes. https://www.samsung.com/us/support/troubleshoot/TSG10000997/ If the behavior you’re seeing continues after reviewing the guidance, we can look more closely at your model history, prior service, and available support options. Please keep this reference number for your records: 1152456061. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Nicole Samsung Care

Mar 2, 2026
Reviewer name: Heavensangel
5 out of 5 stars
5 out of 5 stars review

Excellent washer if you have pets

[This review was collected as part of a promotion.] I bought the Samsung washer that has the pet care enhancements to it . This dishwasher Is good at catching all the pet hair from all the clothes that you put in the washer I recommend this top load Samsung washer to anybody that has pets. You'll be so happy you chose it .

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
May 11, 2026
Reviewer name: Luvcleanlaundry
5 out of 5 stars
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] I love that I can fit my big blankets in it and they for and come out clean ans smelling fresh. Has the options of different cleaning cycles and has a quick wash on there. You can also connect to it. Ii isn't very loud compared to washers I've owned in the past. The vibration seems to be very minimal.

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Feb 7, 2026
Reviewer name: Denise66
5 out of 5 stars
5 out of 5 stars review

So far it's great

[This review was collected as part of a promotion.] I really like this washing machine so far. It has everything you could possibly want for cycles, you can even change the cycle while it's washing! It has special filters andsettings for pet hair which is fantastic! It's quiet and efficient. I can also tell when it is finished because it is connected to my phone!

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Jun 7, 2026
Reviewer name: BusyExec
5 out of 5 stars
5 out of 5 stars review

Love my Samsung

[This review was collected as part of a promotion.] So happy to have another Samsung Washer! Love the connectivity but better yet the results! I have white rugs and a black dog! You can only imagine!

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Apr 9, 2026
Reviewer name: Puppy mom
5 out of 5 stars
5 out of 5 stars review

Great product for pet owners!

[This review was collected as part of a promotion.] Great for catching pet hair in the wash! Capacity is fantastic and having the machine & dryer app is helpful!

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Feb 6, 2026
Reviewer name: Barbiegirl
5 out of 5 stars
5 out of 5 stars review

Amazing features

[This review was collected as part of a promotion.] Love how quiet and efficient this washer is! I have 2 cats and a teenager with long , hair so the pet care feature is a huge help!!

Review from Samsung US
Helpful?5KIQUJEWF22013610568167
Feb 24, 2026
Reviewer name: Trish
5 out of 5 stars
5 out of 5 stars review

You can wash a big load.

[This review was collected as part of a promotion.] Love the big load. I have to get on my tippy toes to get the clothes out. Enjoying my washer and dryer set

Review from Samsung US
Helpful?5KIQUJEWF22013610568167