Customer reviews for Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution forMember photos









+234 images
Very dissapointed
[This review was collected as part of a promotion.] Actually I was very disappointed with the washer's performance. The clothes did not appear to be as clean as the old washer I had and I am having to use heavy duty/deep fill selections to get the average wash. Lots of bells and whistles with a high price tag but no delivery on the promise. Lots of hype.
Brenda, we understand the significance of a working washing machine in your home. Let us help you. To rectify your concerns with your washer. Click the links and hyperlinks and watch the instructional video (if available). Clothes are not clean after washing in the Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108627/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150694868, to help our team locate your information when you message us. Have a great day. -John
Happy with the new Washer Dryer.
[This review was collected as part of a promotion.] We have had this washer and the partner dryer for several months now. We have experienced no major issues, and used most of the wash cycles provided. We've used tear away washer detergent sheets, pods and liquid detergents. We have several dogs, and were attracted to this model based on the petcare systems included. We have been underwhelmed by the performance of that system, in comparison to the extended wash time it requires (nearly 2 hours in both washer and dryer). We have only noticed a small difference on blankets or clothes between that cycle and the quick cycle wash (40-50 minutes). The water usage seems and energy usage seems to be efficient, we've noticed a decent drop in our monthly bills since install. The design is sleek and so far has been resistant to any stains or dents. Installation was easy.
Torn clothing
The product was great for about 2 years,. Then it just stopped in mid spin cycle. Wouldn’t drain. Had to call a repair man, I used my house warranty program for my utilities that I pay monthly. As this was out of warranty. Got it repaired. Now it’s been about 3 years, and I ever noticed that it towels were starting to get holes and tears in them didn’t think anything of it. Two days ago, I washed delicate, with 3 garments. I took them out, and started to hang them, noticed that I had two tears on my dress that weren’t there before We checked all the towels, a lot have holes, and tears, we’ve summed it up to the washer. Even though it has no agitator, when it drains the water, it appears to be sucking in clothes, and tearing, shedding abs making holes in our clothing and towels. Has anyone else had this problem? I’m not sure what to do. ? If I can do anything? The washer was not inexpensive and I cannot another. . Maybe be got a lemon?
Hello, We understand how you feel about the torn clothing. We're here to help. Below is a link to help when the washer damages the clothes. Browse the guide until the "Clothes are torn, ripped, or shredded" section to troubleshoot. This section also has another link to help you select the right washer cycles and settings. Laundry is stained or damaged after using a Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108628/ Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1150379531 to help our team pull up your information when you message us. Thank you. -Angelica
Samsung Dryer
Purchase washer dryer set Jan 2025. My clothes are never completely dry regardless of the setting I try. Plus I wonder who designed the lint filter as lint easily gets behind and under the filter, which in my opinion could be a fire hazard. Every couple of weeks I use my hand vac to clear out lint. I would recommend this dryer. So far no problems with the washer.
Hello Dr Pat, We understand that dealing with a dryer that is not drying well can be frustrating. Let us help. The link below contains information on what to do when the dryer's heat is not enough to dry the clothes completely. It also includes other links for cleaning the dryer, running a vent blockage test, and error codes (if any). The dryer is not hot enough: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough Lastly, we have provided the guides for the dryer's cycles, settings, features, and the recommended laundry load size for the dryer, which we suggest also checking. Cycles, settings, and features on your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00051022/ The best laundry load size for your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1150413076 to help our team pull up your information when you message us. Thank you. -Angelica
Great quality
[This review was collected as part of a promotion.] This is the 3rd Samsung washer that I have purchased since 2009. The pet care line was important to me as I wash many loads of laundry per week including the blankets we keep on the furniture due to our dog. I was hesitant with the deep capacity of the washer as I'm only 5'3", yet I've been able to get most of the laundry out without assistance! What took double loads in my previous washers easily fit in the large capacity drum. Give it a try!
This washer has completely exceeded my expectation
[This review was collected as part of a promotion.] I couldn’t be happier with this purchase. The washer is spacious, quiet, and extremely efficient. It handles large loads with ease, and my clothes come out clean and fresh every time. I especially love the sleek design and smart features — it makes laundry feel like less of a chore. Definitely one of the best home investments I’ve made. Highly recommend it to anyone looking for a reliable and modern washer!
Great features
[This review was collected as part of a promotion.] But Samsung washers are great I love them especially when I put it on Wi-Fi and they alert my phone whenever they're finished I could either start the dryer again with the Wi-Fi or what they're great I love it
Horrible machine
Do not buy this washing machine unless you want it to last for only 4 yrs. It has been made with inferior parts that cannot possibly balance a load of laundry. Not only that , your electric and water bill will skyrocket because it keeps adding water to spin again and again to try to balance the load . My last wash took 4 1/2 hrs .
Hi Sbassi, Making sure your washer completes a cycle is important for keeping your clothes clean. Let's get the necessary information to ensure your washer is running smoothly. The link below will help you balance the washer and ensure it completes a cycle. Please follow the instructions and learn more by checking the hyperlinks. If the steps didn’t resolve your issue, please click “No” for more help. Samsung washing machine spins poorly: https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you need more assistance with the washer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149599046) to help our team pull up your information when you message us. Have a great day, -Ernest-
Great product
[This review was collected as part of a promotion.] Samsung’s top-‑load smart washers strike a fantastic balance between capacity, convenience, and technology. You get lightning-fast quick washes, smart home integration, built-in stain pre-treatment, quiet operation, and easy maintenance—all wrapped in a sleek, roomy design. Cycle lengths and occasional app glitches are minor issues compared to how much these machines streamline everyday laundry. Overall score: 9.0/10 – Highly recommended for anyone looking to upgrade their laundry game with efficiency and tech savvy.
Amazing Washer - Highly Recommend
[This review was collected as part of a promotion.] I couldn’t be happier with my Samsung top-load washer. It’s powerful, quiet, and handles large loads with ease. The wash cycles are efficient, clothes come out spotless, and I love how gentle it is on fabrics while still giving a deep clean. The drum is spacious enough for bulky items like comforters, and the smart features make laundry so much easier.