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Customer reviews for Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution for
Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution
4.6 out of 5 stars
stars426 ratings426 reviews
  1. 5 stars83% (355)
  2. 4 stars8% (36)
  3. 3 stars2% (7)
  4. 2 stars1% (5)
  5. 1 star5% (23)

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Showing 161-170 of 426 reviews
Feb 7, 2026
Denise66
5 out of 5 stars review

So far it’s great

[This review was collected as part of a promotion.] I really like this washing machine so far. It has everything you could possibly want for cycles, you can even change the cycle while it’s washing! It has special filters andsettings for pet hair which is fantastic! It’s quiet and efficient. I can also tell when it is finished because it is connected to my phone!

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Dec 16, 2024
Anonymous
5 out of 5 stars review

Absolutely phenomenal

I bought this pair 2 months ago and I absolutely love them Best washer and dryer I've ever had

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Nov 29, 2023
exxx
1 out of 5 stars review

poorly built and manufacter

i am so disappointed in this purchase no one at Samsung listens

Review from Samsung Canada
Helpful?71SM50NYQHYB13610568167
reply from Samsung Support Team

Hello, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks!

Apr 9, 2026
Puppy mom
5 out of 5 stars review

Great product for pet owners!

[This review was collected as part of a promotion.] Great for catching pet hair in the wash! Capacity is fantastic and having the machine & dryer app is helpful!

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Nov 21, 2025
MARY
1 out of 5 stars review

your online ordering sucks. Then when you call the 1800 number they can't give you an answer and then hang up on you after waiting for 25 min to talk to someone.

Helpful?71SM50NYQHYB13610568167
reply from Samsung

Dear Valued Sam&#39;s Club Client, <br /><br />Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, don&#39;t hesitate to get in touch with our Sam&#39;s Club Customer Service department at 1-800-749-5367, Mon - Fri 8:00 AM - 11:00 PM EST, Sat 9:00 AM - 9:00 PM EST, Sun 12:00 PM - 7:00 PM EST. They can answer your question or transfer you to your local store to answer your specific inquiry about the delivery.<br /><br />Have a great day.<br /><br />^Camille

Dec 31, 2025
Mike
5 out of 5 stars review

Great but not for short people.

[This review was collected as part of a promotion.] Easy to use, easy to adjust, and has already out performed any washer that I have used in the past. Only negative is I am 5'9" and I have to stretch to get items in the bottom. My wife uses a grabber stick.

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Sep 22, 2025
Stinsonfamilyof4
5 out of 5 stars review

Great for Pet Owners with Allergies!

[This review was collected as part of a promotion.] I really like our new Samsung Pet Care washer. It does an amazing job catching all the extra “stuff” from pet hair and dander, which is a huge help for those of us with allergies but still have a house full of pets. It’s fast, effective, and makes laundry feel easier. One of my favorite features is the connectivity. While running a quick errand, I got notified that both the washer and dryer had finished. By the time I got home, I could switch the load right away—super convenient! Overall, it’s been a great addition to our home. If you’ve got pets, this washer is definitely worth it.

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Sep 26, 2025
border collie lover
1 out of 5 stars review

Will return the washing machine if I could. Worst.

I bought the washing less than a year ago and I'm really not satisfied with the machine. I tried to get adjusted to it and learn it but in 40 years owning a machine it is the worst machine I ever had. Here's why: The worst one is my clothes gets all tangled, twisted and stretched, knots with the sleeve of my shirts whatever which cycle I choose. Which makes my clothes all wrinkled and it damaged some of them. I thinks it is because it doesn't fill with enough water. The pet care filter doesn't work at all which I check every time I use the machine hoping it will have some hair but not.. I have 4 hairy Border collies, and it is always empty, but my dryer filter is filled with hair even when I use the pet care cycle. The softener/soap distributor is difficult to access with the bottle or the cup which brings the other flaw is if you put just a little bit, just slightly too much of softener it completely emptied itself on my clothes right away. Waist of product Also it is very deep. I'm 5'2" and can barely reach the bottom. But that I knew before buying it by reading the review. If I could I would return it.

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
reply from Samsung Care

Greetings, We understand your disappointment with not having the best experience with your washer. Let us help. Here is a link to the user manual; kindly go to page 38 for a guide on how to properly add an additional fabric softener to your laundry. User manual. https://downloadcenter.samsung.com/content/UM/202505/20250515141711491/OID67143_IB_WA7100C_EN_250514.pdf Below is the link for troubleshooting steps for your washer that leaves your laundry tangled after a cycle; kindly click the embedded words. Laundry is tangled or wrinkled after washing. https://www.samsung.com/us/support/troubleshooting/TSG01218323/?msockid=08e6a45904c26b1f3477b061055f6aec If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150850006) to help our team pull up your information when you message us. Thank you. -Ricardo

Oct 7, 2025
sole
5 out of 5 stars review

Awesome washer! Great for family of 5 or more!

[This review was collected as part of a promotion.] This is my dream washer. It has an extra large drum to wash tons of clothes and towels for my family of 5. For shorter people like myself, you may want a single step stool to help reach the bottom of the drum— yes it is THAT BIG! Everything comes out smelling clean and with just one tide pod or minimal liquid detergent. The pet care features do a great job as well.

Review from Samsung US
Helpful?71SM50NYQHYB13610568167
Sep 24, 2025
wyrdo000
5 out of 5 stars review

Awesome Upgrade, Great Features

[This review was collected as part of a promotion.] This model is much better than the 7 yr old model we had before it. Quieter, smoother. I like the inside filters that are inside the drum for extra hair filtering. Even the smallest bit of hair is caught! Definitely a great upgrade for pet maintenance! The wifi capability is a new feature for me, and I love it so far! I like how I can connect the appliances across all of my capable devices!

Review from Samsung US
Helpful?71SM50NYQHYB13610568167