Customer reviews for Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution

Customer reviews for Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution for

Samsung 5.4 cu. ft. Top Load Washer with Pet Care Solution

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4.6 out of 5 stars

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Jul 11, 2024

Kristella

5 out of 5 stars review

I can communicate with my W&D!

[This review was collected as part of a promotion.] My last washer lived a good life but it was time to retire her. I decided to purchase this Samsung Pet Care W&D set. I'm very glad I did. I get done with my laundry so much faster now. I love it!

Review from Samsung US

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Nov 22, 2024

Mlcnurse

1 out of 5 stars review

Do not buy this set

I am 70 years old I bought this washer dryer set 3 years ago This is the absolutely worst washer dryer set I have ever had The washer is not effective. It leaves dirt and lint behind The dryer takes forever

Review from Samsung US

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reply from Samsung Care

Greetings, We understand how important it is to have a reliable appliance at home. Let us help you with your laundry combo. Here is a link for troubleshooting steps for your washer that doesn't clean clothes; kindly click the embedded words. Clothes are not clean after washing in the Samsung washing machine. https://www.samsung.com/us/support/troubleshooting/TSG01108627/#:~:text=Clothes%20are%20not%20clean%20after%20washing%20in%20Samsung,for%20an%20error%20code%20or%20other%20related%20issues.?msockid=08e6a45904c26b1f3477b061055f6aec Here is a link for troubleshooting steps for your dryer that runs too long; kindly click the embedded words. What if drying process takes too long in Samsung Dryer. https://www.samsung.com/sg/support/home-appliances/what-to-do-when-drying-process-takes-too-long-in-samsung-dryer/?msockid=08e6a45904c26b1f3477b061055f6aec If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147739234) to help our team pull up your information when you message us. Thank you. -Ricardo

Sep 6, 2024

Kash

3 out of 5 stars review

Fabric softener bin an issue

Want to love it but struggling with the fabric softener bin. I use Lysol laundry sanitizer for rinse cycle and it calls for two capfuls. The fabric softener bin only holds one capful and anything more pours out the bottom immediately.

Review from Samsung US

Helpful?

reply from SEA Care

We want you to have a hassle-free experience with the washer. Kash. Let's help you boost its potential. Concentrated or highly enriched agents (fabric softener or detergent) must be diluted with water before being added to prevent the compartment from clogging. For details, see page 33 of the washer's manual under "Detergent drawer guidelines (See CAUTION fourth bullet) https://downloadcenter.samsung.com/content/UM/202407/20240725164005396/OID67143_IB_WA7100C_EN.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147506590, to help our team pull up your information when you message us. Have a great day. -John

Jul 23, 2024

Blexcriod

5 out of 5 stars review

Pet Care Works

[This review was collected as part of a promotion.] I bought the set on sale and am very happy. Impressed with the size. The Pet Care option does work. There are filters in the tub that catch the hair and lint.

Review from Samsung US

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May 11, 2026

Luvcleanlaundry

5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] I love that I can fit my big blankets in it and they for and come out clean ans smelling fresh. Has the options of different cleaning cycles and has a quick wash on there. You can also connect to it. Ii isn't very loud compared to washers I've owned in the past. The vibration seems to be very minimal.

Review from Samsung US

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Sep 30, 2024

Rdog3

5 out of 5 stars review

Great looks and Quality

[This review was collected as part of a promotion.] Awesome washer, couldn’t be more pleased with the function and quality

Review from Samsung US

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Oct 6, 2024

Satisfied Customer

5 out of 5 stars review

I absolutely love this machine!

[This review was collected as part of a promotion.] I bought this model 3 months ago and it's beautiful, works great! Extremely satisfied customer!

Review from Samsung US

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Mar 2, 2026

Heavensangel

5 out of 5 stars review

Excellent washer if you have pets

[This review was collected as part of a promotion.] I bought the Samsung washer that has the pet care enhancements to it . This dishwasher Is good at catching all the pet hair from all the clothes that you put in the washer I recommend this top load Samsung washer to anybody that has pets. You’ll be so happy you chose it .

Review from Samsung US

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Feb 9, 2026

Dogfamily12

5 out of 5 stars review

Great features!

[This review was collected as part of a promotion.] Love this washer and the features. The pet settings and connectivity to wifi are awesome. I love that it tells me when to clean and sanitize the machine for best performance. New favorite appliance!

Review from Samsung US

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Feb 20, 2026

Lost8Respect

1 out of 5 stars review

Worse wash ever

Don’t buy this washer!!! I have lost all respect for Samsung. Samsung you all know you should be doing a recall on these washer.The spin cycle doesn’t work because it’s always off balance due to all the clothes ending up on one side because there is no agitator in the middle to keep the clothes evenly distributed. Therefore, the washing cycle never finishes and the clothes are soaked and wet. SAMSUNG STOP APOLOGIZING AND RECALL THESE WASHERS!!! In other words give us our money back. This is so frustrating!!! Unbelievable

Review from Samsung US

Helpful?

reply from SEA Care

Hello there, We understand the importance of a reliable washer. Allow us to help. We recommend checking this link to help you troubleshoot if your washer goes unbalanced. Please click on the embedded words and choose the "No, Did this resolve your issue?" option to access the complete steps. Samsung washing machine spins poorly https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1152141328) to help our team pull up your information. Have a great day. ^Camille