Customer reviews for Samsung Bespoke 2.1 cu. ft. Over-the-Range Microwave forMember photos









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Brings life to my kitchen.
[This review was collected as part of a promotion.] This is an amazing microwave. It fits in seamlessly with my other appliances with the use of the smart things app. I am able to use Alexa to turn off and on the dual fans. The auto connectivity feature makes it a breeze to set up. It is huge inside providing a bigger cooking space for larger dishes. The smooth coating inside makes it easy to clear abs don't have to worry about it straining. It brings a certain elegance to my kitchen with all the modern features. It is not loud while it is in use. I love the various cooking preset options. The cooking sensor which adjusts the cooking time so my food wouldn't overcook. It is smart, user friendly,functional and a great upgrade to my kitchen.
Overall good
[This review was collected as part of a promotion.] The microwave works great and is overall perfect for what we need! Good quality too. The front glass does get smudges easily but not too hard to clean. The only thing I wish it had was an immediate start when you hit 30 seconds.
Good value and nice
[This review was collected as part of a promotion.] Look really nice after install. The only thing I don't give 5 stars is the installation team. They are not professional at all. They walk into my house without taking off the shoes even I asked them too.
Excellence at first glance
[This review was collected as part of a promotion.] We love it. Easy to understand and use. This is not the first Samsung product we have purchased. In the past few months we have purchased a refrigerator freezer, stove, microwave and dishwasher and we are extremely pleased with all of them. They are all equipped to be used wirelessly, web, and are Bespoke models. They have the look of elegance. A great addition to our kitchen.
REVAMP YOUR KITCHEN!!!
[This review was collected as part of a promotion.] Revamping the Kitchen with Style and Functionality I recently gave my kitchen a facelift with the Samsung Bespoke Over-the-Range Microwave in Matte Black, and I must say, it’s a game-changer! Here’s why this microwave is a worthy addition to your kitchen: Elegant Modern Design: The first thing that caught my eye was its stunning design. The edge-to-edge glass display radiates a sleek modern vibe, effortlessly complementing any kitchen decor. The black finish adds a touch of class. It’s not just an appliance anymore; it’s a part of my kitchen’s aesthetic. Efficient Ventilation for Freshness: The integrated exhaust fan is a godsend, particularly when I’m whipping up fragrant dishes. It effectively eliminates smoke and odors, ensuring my kitchen stays fresh and clean. WIFI and Automatic Connectivity: Get ready for this impressive feature! The microwave automatically syncs with a compatible range, activating the light and fan as soon as the range is turned on. No need to flip switches—just pure, seamless convenience. Easy Cleaning: The smooth interior simplifies cleaning. A swift wipe with a damp cloth, and it looks brand new. Additionally, the fingerprint-resistant finish ensures the exterior remains immaculate. In conclusion, the Samsung Bespoke Over-the-Range Microwave perfectly combines style, functionality, and user-friendliness. Whether you’re a food lover or a design aficionado, this microwave is an essential addition to your kitchen.
Let me know when the food is ready …
[This review was collected as part of a promotion.] I finally got my Samsung Bespoke Smart over the range microwave. Samsung has truly raised the bar with this microwave. Its matte black steel finish adds a modern touch to any kitchen. I did not know it was going to be this huge upgrade.It take up more space then my previous microwave I nerve see a large microwave like this . I love being able to utilize Alexia to turn on ventilation and lighting on the microwave. Including multiple cooking presets for different types of food, allowing you to easily prepare meals with just the touch of a button. You cannot see any fingerprints. The microwave heats food quickly and evenly, ensuring that your meals are cooked to perfection every time. I do like the SmartThings app as I have all my Samsung appliances on it and can easily monitor them and operate them. It updates the time and features with ease. You will nerve say microwave the same way again. My whole kitchen is Samsung I just need the oven now.
Beautiful design and nice features
[This review was collected as part of a promotion.] Very nice size to fit everything you would need or want in a microwave. Easy to install and flip the fans to exhaust upwards. Quiet and fast cooking with easy-to-use touch capacitive buttons. Helpful features using the Samsung app and can be connected to sync with Samsung stove to auto turn on fan when cooking with stove top. So far loving the microwave after owning for almost 8 months.
Great Microwave
[This review was collected as part of a promotion.] My previous microwave was over 12 years old so it was time to get a new one. Wow, this microwave was a huge upgrade! First off, it's huge inside! It takes up the same space as my previous microwave, but there is so much more space inside. On the outside, the first thing you see is that the clock and all the buttons are along the bottom edge, and not along the side or on the top. This makes it easy for shorter people to run the microwave. The buttons are all very self explanatory and easy to find what you're looking for. There are different recipes and times to use inside the door when you open it, so you can see a quick reference guide anytime you need it. The best part? You know how ALL microwaves and a popcorn button and it NEVER works? It either pops half the bag or more often, burns the popcorn. Not this one! I was skeptical at first, so I tried it multiple times with the same results every time. The popcorn came out perfectly! All popped and never burned! Somehow it senses the steam coming out of the bag and knows when to stop. The clock syncs to your phone/app so you never have to worry about changing it when the power goes out or for daylight savings time. The lights under that shine on the stove are very bright and really helps when you're cooking on the stove. Don't wait 12 years like I did to upgrade your microwave!
Exceptional Performance!
[This review was collected as part of a promotion.] This Samsung microwave boasts a sleek, modern design and exceptional performance, heating and cooking food with oven-like quality. The prompt and efficient service and delivery exceeded expectations. Although we typically prefer LG for kitchen appliances, we are pleased with our decision to try Samsung.
Poor customer service
Bought this item at my Local Best Buy. Had it delivered and installed via Best Buy. Not even a month old and it broke. Tech came out and and replaced several parts. Another month goes by and it broke again. I called Samsung for service. The sent out someone from NISI USA. The Tech never showed. I called and asked what was up and told he is running late due to poor time management. Then the tech starts blowing up my phone how he is 45 min away. Then a few min later he is 30 min, then 20 min. I don't even want to know how fast this guy was driving. I call back and asked for Saturday service and was told we don't do weekend. But they say they work in the customers time availability. They Don't!!!!!! I called back and was told that I was scheduled Monday 8am to 8pm and that a manager will contact me by 5pm. I never got a confirmation for the appointment. I called Monday morning and was told that I was not scheduled. I asked for a supervisor or a manager and was hung up on 3 times. I called a 5th time and got a manager. The manager told me that he was not even in the office to get the message that I called Friday or he needed to call me. He was going to see what he could do to get me a tech out on Monday. I told him because of the person who I spoke to several times on Friday I had to call off work on Monday. I asked to compensation for my lost time at work. He said that was not his issue it was a Samsung issue because his employees are always on time and they don't book all day slots. I called Samsung and told them what NISI said. I was told that they dont control NISI and if NISI caused an issue its up to them to make it right. They same tech from Friday started to blow up my phone again that he is on his way. Upon his arrival he said that he was over booked for Friday. He also said that he talked to his manager on Friday (same one who said it wasn't in the office Friday). I was then told that the tech who was out in January didn't repair the unit correctly. It took him about 90min to repair the microwave. I continued to try and contact NISI corporate. They don't take phone calls, Emails only. I was told by Stephine in corporate that they don't control each operation they have. Its up to that site manager to handle all issues. I told her what happened and what the tech told me. I was then told I was lying, the tech was lying, and that the parts were defective and the 1st tech did the work correct. I was a whole bunch of CYA with a side of we don't care. NISI and Samsung both washed there hands of the issue and I lost out on $200 of pay.
Hello there, We understand how you feel about the experience you had with repairing your microwave. We would like to have a direct conversation with you to hear about your overall impressions of this experience and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150042189, to help our team locate your information when you message us. Have a great day. -John





