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Customer reviews for Samsung Bespoke 2.1 cu. ft. Over-the-Range Microwave for
Samsung Bespoke 2.1 cu. ft. Over-the-Range Microwave
4.5 out of 5 stars
stars
194 ratings194 reviews
  1. 5 stars73% (142)
  2. 4 stars15% (29)
  3. 3 stars3% (6)
  4. 2 stars2% (4)
  5. 1 star7% (13)

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Showing 121-130 of 194 reviews
May 8, 2024
insiderjose
5 out of 5 stars review

The Microwave of the Future

[This review was collected as part of a promotion.] This microwave is awesome in every single way! From a design perspective, the microwave is very good-looking - it even made our kitchen look a bit older compared to the clean lines and deep dark colors. The microwave does what all microwaves do - it heats up very quickly and has a lot of interior space for big dishes. This model doesn’t come with a built-in rack, but we never used that in our old microwave so no loss there. The microwave connects through WiFi to the Smarthings app and lets you control pretty much everything on it right from your phone - how cool! We also have a smart Samsung stove so the two “talk” to each other and it turns the fans and lights on and off automatically. I also found that the sensor cook feature worked very well - usually, microwaves don’t really get this feature right, but so far it hasn’t over or undercooked any of my meals. Overall this microwave is definitely from the “future” and you can’t go wrong with it!

Review from The Insiders
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Sep 9, 2024
MaMa Knows Best
5 out of 5 stars review

Exceptional Performance!

[This review was collected as part of a promotion.] This Samsung microwave boasts a sleek, modern design and exceptional performance, heating and cooking food with oven-like quality. The prompt and efficient service and delivery exceeded expectations. Although we typically prefer LG for kitchen appliances, we are pleased with our decision to try Samsung.

Review from Samsung US
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Jun 3, 2025
TBelle
5 out of 5 stars review

Beauty with function and class!

[This review was collected as part of a promotion.] Ohhh I love this microwave! It’s sleek, smart, effective and cool at the same time. You can link it to your phone through WiFi and get alerts when your food is ready, turn the light on and off and even operate the fan. It took the place of an older dinosaur, so it is a much needed improvement! Looks great and matches my kitchen well.

Review from Samsung US
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Feb 12, 2025
Not heating
1 out of 5 stars review

Terrible Durability - Very Frustrating

Bespoke 30 in. 2.1 cu. ft Over-the-Range Microwave Tuscan Stainless Steel not heating after 2 years. Of course out of warranty and cost to repair higher than replace. Replacement not available in same model to match other appliances purchased as a package. Poor durability and not worth the price. Very disappointing!

Review from Samsung US
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reply from SEA Care

Hello there, We understand how important it is to have a reliable appliance at home. Let us help you with your microwave. Here is a link with steps to help you with your microwave that stopped heating. Samsung microwave is not heating or has stopped working https://www.samsung.com/us/support/troubleshooting/TSG01001963/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148396135) to help our team pull up your information when you message us. Thank you. -Kimberly

Jul 17, 2025
Vegas Medic
1 out of 5 stars review

Poor customer service

Bought this item at my Local Best Buy. Had it delivered and installed via Best Buy. Not even a month old and it broke. Tech came out and and replaced several parts. Another month goes by and it broke again. I called Samsung for service. The sent out someone from NISI USA. The Tech never showed. I called and asked what was up and told he is running late due to poor time management. Then the tech starts blowing up my phone how he is 45 min away. Then a few min later he is 30 min, then 20 min. I don't even want to know how fast this guy was driving. I call back and asked for Saturday service and was told we don't do weekend. But they say they work in the customers time availability. They Don't!!!!!! I called back and was told that I was scheduled Monday 8am to 8pm and that a manager will contact me by 5pm. I never got a confirmation for the appointment. I called Monday morning and was told that I was not scheduled. I asked for a supervisor or a manager and was hung up on 3 times. I called a 5th time and got a manager. The manager told me that he was not even in the office to get the message that I called Friday or he needed to call me. He was going to see what he could do to get me a tech out on Monday. I told him because of the person who I spoke to several times on Friday I had to call off work on Monday. I asked to compensation for my lost time at work. He said that was not his issue it was a Samsung issue because his employees are always on time and they don't book all day slots. I called Samsung and told them what NISI said. I was told that they dont control NISI and if NISI caused an issue its up to them to make it right. They same tech from Friday started to blow up my phone again that he is on his way. Upon his arrival he said that he was over booked for Friday. He also said that he talked to his manager on Friday (same one who said it wasn't in the office Friday). I was then told that the tech who was out in January didn't repair the unit correctly. It took him about 90min to repair the microwave. I continued to try and contact NISI corporate. They don't take phone calls, Emails only. I was told by Stephine in corporate that they don't control each operation they have. Its up to that site manager to handle all issues. I told her what happened and what the tech told me. I was then told I was lying, the tech was lying, and that the parts were defective and the 1st tech did the work correct. I was a whole bunch of CYA with a side of we don't care. NISI and Samsung both washed there hands of the issue and I lost out on $200 of pay.

Review from Samsung US
Helpful?42AXM62QCZ6013608361621
reply from SEA Care

Hello there, We understand how you feel about the experience you had with repairing your microwave. We would like to have a direct conversation with you to hear about your overall impressions of this experience and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150042189, to help our team locate your information when you message us. Have a great day. -John

May 8, 2024
Usaf366trs
5 out of 5 stars review

Works Well

[This review was collected as part of a promotion.] This microwave works well and has many features and presets. It looks extremely sleek and modern. I find the buttons to be a little hard to select some times. It seems to prefer lighter touches more than a solid push. I find that some of the sensor features do require more time such as the baked potato option. I do like how easy it is to operate and how nice it looks in my kitchen. I do like the SmartThings app as I have all my Samsung appliances on it and can easily monitor them and operate them. It updates the time and features with ease. The capacity of this microwave is very large and holds everything I would want to heat up.

Review from The Insiders
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Jun 19, 2025
Goodenough
5 out of 5 stars review

Beautiful design and nice features

[This review was collected as part of a promotion.] Very nice size to fit everything you would need or want in a microwave. Easy to install and flip the fans to exhaust upwards. Quiet and fast cooking with easy-to-use touch capacitive buttons. Helpful features using the Samsung app and can be connected to sync with Samsung stove to auto turn on fan when cooking with stove top. So far loving the microwave after owning for almost 8 months.

Review from Samsung US
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Apr 22, 2024
Anonymous
5 out of 5 stars review

A Sleek, Modern Microwave

[This review was collected as part of a promotion.] My old microwave was an eyesore, and the handle threatened to break with every use. The Samsung ME21DG6500MTAA has been a breath of fresh air. The sleek matte black steel finish and hidden handle are a massive upgrade in looks and functionality (no more broken handles!). But the beauty goes beyond skin deep. SmartThings integration is a game-changer for our family. Phone notifications for finished food mean no more wondering if my popcorn is on fire! Plus, when paired with a Samsung range, the vent and light will automatically turn on -- how convenient is that!? The large capacity easily handles large dishes, and the sensor cooking worked well for reheating leftovers. However, the buttons aren't illuminated at night, making late-night reheating a fumble in the dark. Ideally, Samsung would allow light control through voice assistants (I couldn't seem to get it working through Google Home or Alexa). Overall, this microwave is stylish, functional, and packed with smart features. While the lack of illuminated buttons is a bummer, the convenience of SmartThings and the spacious interior make it a strong product, that I am very happy with!

Review from The Insiders
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May 28, 2024
Anonymous
5 out of 5 stars review

Brings life to my kitchen.

[This review was collected as part of a promotion.] This is an amazing microwave. It fits in seamlessly with my other appliances with the use of the smart things app. I am able to use Alexa to turn off and on the dual fans. The auto connectivity feature makes it a breeze to set up. It is huge inside providing a bigger cooking space for larger dishes. The smooth coating inside makes it easy to clear abs don't have to worry about it straining. It brings a certain elegance to my kitchen with all the modern features. It is not loud while it is in use. I love the various cooking preset options. The cooking sensor which adjusts the cooking time so my food wouldn't overcook. It is smart, user friendly,functional and a great upgrade to my kitchen.

Review from The Insiders
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May 28, 2024
Jliserio
5 out of 5 stars review

Sleek efficient upgrade

[This review was collected as part of a promotion.] I recently upgraded my kitchen with the Samsung BeSpoke Over-the-Range Edge-to-Edge Glass Microwave, and I'm thrilled with my choice. From the moment I saw it, the sleek, modern design caught my eye. The edge-to-edge glass front gives it a seamless look that blends perfectly with my other appliances. Functionality-wise, it’s impressive. The large interior can handle big dishes, and the sensor cooking feature ensures my food is cooked perfectly every time. The ventilation system is powerful, effectively eliminating cooking odors and steam, which is a huge plus. The controls are intuitive and easy to use, with a clear display and a variety of presets for common tasks. Cleaning is a breeze, thanks to the smooth glass surface and stainless steel interior. I also appreciate the eco mode, which helps save energy when the microwave is not in use. Overall, the Samsung BeSpoke Microwave combines style, efficiency, and convenience, making it a fantastic addition to any modern kitchen.

Review from The Insiders
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