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Customer reviews for Samsung Bespoke 2.1 cu. ft. Over-the-Range Microwave for
Samsung Bespoke 2.1 cu. ft. Over-the-Range Microwave
4.4 out of 5 stars
stars
203 ratings203 reviews
  1. 5 stars73% (149)
  2. 4 stars14% (29)
  3. 3 stars3% (6)
  4. 2 stars2% (5)
  5. 1 star7% (14)

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Showing 131-140 of 203 reviews
Jan 27, 2025
Reviewer name: Chris
2 out of 5 stars
2 out of 5 stars review

Beautiful Microwave Poorly Designed.

If you enjoy seeing the time of day on your microwave this microwave is not for you. The day and time disappear after a few minutes. The maximum display time is 15 minutes. An option for always on should have been designed into the unit. It's also impossible to know where to touch to light up the face so you end up with finger prints all over the glass. So, a small lit line or dot would have made things much easier.

Review from Samsung US
Helpful?42AXM62QCZ6013608361621
reply from SEA Care

Hi Chris, Thank you very much for your observation of our microwave. Rest assured that we are working to improve our products and services with the help of your reviews. Have a great day, -Ernest-

Jan 2, 2025
Reviewer name: Audiodude
2 out of 5 stars
2 out of 5 stars review

Bespoken- Do you your research before purchasing!

[This review was collected as part of a promotion.] Very disappointed with this unit. First of all there is no back lighting in the control touch areas so if you are operating the unit in the dark its not possible. The menu of heating options are confusing and do not match up to the LCD panel readings. Even after studying the manual the basic functions seem too complicated. Unit is also loud and causes vibration when installed in the cabinet space. The higher price model does include backlighting but seems that is the only difference between the two. We purchased all the Bespoke appliances for a new home and the microwave is the biggest disappointment price point tells the story.

Review from Samsung US
Helpful?42AXM62QCZ6013608361621
reply from Samsung Care

Greetings, We know how disappointing it is to have a Samsung microwave that doesn't work as expected. We'd love to help you. Please see the link below for some tips to use your Samsung microwave. https://www.samsung.com/us/support/answer/ANS00049159/ In addition to the link above, please see the link below for the steps if the Samsung microwave has an unusual noise. Kindly click on all the embedded words inside the article if needed. https://www.samsung.com/us/support/troubleshooting/TSG01001968/ We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung microwave. Please feel free to contact us via the options below, as we look forward to assisting you as best we can. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148086827, which will help our team pull up your information. ^Rainly

Jul 2, 2024
Reviewer name: DKVirginia703
5 out of 5 stars
5 out of 5 stars review

Great tech features and very clean, modern look

[This review was collected as part of a promotion.] We bought this microwave last month to replace a 12 year old GE microwave. We are very impressed with the tech features, including ability to turn on the range light, fan and notifications when food is done cooking through the SmartThings app. We are also very happy with the modern look, which looks great with our white cabinet and other black stainless steel appliances.

Review from Samsung US
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May 6, 2024
Reviewer name: Drhoda1
5 out of 5 stars
5 out of 5 stars review

Sleek awesome microwave!

[This review was collected as part of a promotion.] I absolutely love the look of this microwave. It sleek and dark and goes so well with my stainless black appliances. My favorite feature is using the app to turn on and off the light. It also works great. No problems with it. Will definitely continue to use the Samsung brand in the future. Get this microwave and you can’t go wrong. The SmartThings App is really cool. I love being able to do things from a distance, Like shutting off the fan and light. The capacity of the Microwave is perfect size for a large meal. The Sensor cook is a cool feature to avoid having to turn it on several times or avoid overheating. The voice control works great! I can’t wait to try all the other features .

Review from The Insiders
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Jul 17, 2025
Reviewer name: Vegas Medic
1 out of 5 stars
1 out of 5 stars review

Poor customer service

Bought this item at my Local Best Buy. Had it delivered and installed via Best Buy. Not even a month old and it broke. Tech came out and and replaced several parts. Another month goes by and it broke again. I called Samsung for service. The sent out someone from NISI USA. The Tech never showed. I called and asked what was up and told he is running late due to poor time management. Then the tech starts blowing up my phone how he is 45 min away. Then a few min later he is 30 min, then 20 min. I don't even want to know how fast this guy was driving. I call back and asked for Saturday service and was told we don't do weekend. But they say they work in the customers time availability. They Don't!!!!!! I called back and was told that I was scheduled Monday 8am to 8pm and that a manager will contact me by 5pm. I never got a confirmation for the appointment. I called Monday morning and was told that I was not scheduled. I asked for a supervisor or a manager and was hung up on 3 times. I called a 5th time and got a manager. The manager told me that he was not even in the office to get the message that I called Friday or he needed to call me. He was going to see what he could do to get me a tech out on Monday. I told him because of the person who I spoke to several times on Friday I had to call off work on Monday. I asked to compensation for my lost time at work. He said that was not his issue it was a Samsung issue because his employees are always on time and they don't book all day slots. I called Samsung and told them what NISI said. I was told that they dont control NISI and if NISI caused an issue its up to them to make it right. They same tech from Friday started to blow up my phone again that he is on his way. Upon his arrival he said that he was over booked for Friday. He also said that he talked to his manager on Friday (same one who said it wasn't in the office Friday). I was then told that the tech who was out in January didn't repair the unit correctly. It took him about 90min to repair the microwave. I continued to try and contact NISI corporate. They don't take phone calls, Emails only. I was told by Stephine in corporate that they don't control each operation they have. Its up to that site manager to handle all issues. I told her what happened and what the tech told me. I was then told I was lying, the tech was lying, and that the parts were defective and the 1st tech did the work correct. I was a whole bunch of CYA with a side of we don't care. NISI and Samsung both washed there hands of the issue and I lost out on $200 of pay.

Review from Samsung US
Helpful?42AXM62QCZ6013608361621
reply from SEA Care

Hello there, We understand how you feel about the experience you had with repairing your microwave. We would like to have a direct conversation with you to hear about your overall impressions of this experience and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150042189, to help our team locate your information when you message us. Have a great day. -John

May 21, 2024
Reviewer name: PhilJV
5 out of 5 stars
5 out of 5 stars review

It's so sleek and stylish!!

[This review was collected as part of a promotion.] I love this microwave for its sleek design, advanced features, and reliable performance. The black steel exterior gives it a modern and stylish look that complements my kitchen decor perfectly.  One of the standout features of this microwave is its large capacity, allowing me to easily cook or reheat larger dishes without any hassle. The 1.6 cubic feet interior space is spacious enough to accommodate a variety of food items, making meal preparation quick and convenient. Not to mention this microwave comes equipped with innovative technology such as sensor cooking and power convection. These features ensure that my food is cooked evenly and thoroughly every time. The sensor cooking function automatically adjusts the cooking time and power level based on the type of food being prepared, taking the guesswork out of cooking. I love my Samsung microwave!!

Review from The Insiders
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May 17, 2024
Reviewer name: nixyfiore
5 out of 5 stars
5 out of 5 stars review

Ease of use and looks great

[This review was collected as part of a promotion.] This microwave looks very sleek. You can’t see any figure prints when looking at it. Connect to my phone for settings and to sync time. It cooks as a microwave would be expected to. Has the 30 sec button you can use for quick touch. Inside the door it has coming times for many of different food items. Works great. Bright white light illuminates the stove top and you can control it on and off from your phone. Easy to open and close the door and to set the cook times. The sound is so low compared to the previous microwave. Has the beep reminder that your food is ready.

Review from The Insiders
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Sep 9, 2024
Reviewer name: MaMa Knows Best
5 out of 5 stars
5 out of 5 stars review

Exceptional Performance!

[This review was collected as part of a promotion.] This Samsung microwave boasts a sleek, modern design and exceptional performance, heating and cooking food with oven-like quality. The prompt and efficient service and delivery exceeded expectations. Although we typically prefer LG for kitchen appliances, we are pleased with our decision to try Samsung.

Review from Samsung US
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May 8, 2024
Reviewer name: insiderjose
5 out of 5 stars
5 out of 5 stars review

The Microwave of the Future

[This review was collected as part of a promotion.] This microwave is awesome in every single way! From a design perspective, the microwave is very good-looking - it even made our kitchen look a bit older compared to the clean lines and deep dark colors. The microwave does what all microwaves do - it heats up very quickly and has a lot of interior space for big dishes. This model doesn’t come with a built-in rack, but we never used that in our old microwave so no loss there. The microwave connects through WiFi to the Smarthings app and lets you control pretty much everything on it right from your phone - how cool! We also have a smart Samsung stove so the two “talk” to each other and it turns the fans and lights on and off automatically. I also found that the sensor cook feature worked very well - usually, microwaves don’t really get this feature right, but so far it hasn’t over or undercooked any of my meals. Overall this microwave is definitely from the “future” and you can’t go wrong with it!

Review from The Insiders
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Apr 11, 2024
Reviewer name: HMIRZ
5 out of 5 stars
5 out of 5 stars review

A Stylish and Functional Kitchen Upgrade

[This review was collected as part of a promotion.] Recently, I upgraded my kitchen with the Samsung Bespoke Over-the-Range Microwave in Matte Black, and let me tell you—I’m absolutely thrilled! Here’s why this microwave deserves a spot in your kitchen: 1. Modern Design with a Touch of Class: The moment I laid eyes on it, the gorgeous design captivated me. The edge-to-edge glass display exudes sleek modernity, seamlessly blending with any kitchen style. And that black finish? Pure sophistication. It’s no longer just an appliance; it’s an extension of my kitchen decor. 2. Powerful Venting for Freshness: The built-in exhaust fan is a lifesaver, especially when I’m cooking up aromatic delights. It efficiently whisks away smoke and odors, leaving my kitchen smelling fresh and clean. 3. WIFI and Auto Connectivity: Brace yourself for this cool feature! The microwave automatically syncs with a compatible range, turning on the light and fan when the range fires up. No more toggling switches—just seamless convenience. 4. Effortless Cleaning: The smooth interior makes cleaning a breeze. A quick wipe with a damp cloth, and it’s good as new. Plus, the fingerprint-resistant finish keeps the exterior spotless. In summary, the Samsung Bespoke Over-the-Range Microwave marries style, functionality, and ease of use. Whether you’re a culinary enthusiast or simply appreciate aesthetics, this microwave is a must-have for your kitchen.

Review from The Insiders
Helpful?42AXM62QCZ6013608361621