Hi Ray, We know how important it is to have a fully functional microwave at home. Let us help. Here is a link to the user manual; kindly go to page 35 for troubleshooting steps for your microwave that stops during operation. User manual. https://downloadcenter.samsung.com/content/UM/202502/20250214160715379/O_01._IB_FULL_ME7500D_ME21DG6500SR_AA_EN.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150751297) to help our team pull up your information when you message us. Thank you. -Ricardo