Hello David, <br /><br />Thank you for sharing your review. We&#39;re disappointed to hear about your challenges with the Shark Matrix Robot vacuum. We understand how frustrating it can be when the vacuum repeatedly gets stuck on rugs, cords, and blankets, and we’re truly sorry to hear that you decided to return it. This isn&#39;t a reflection of the standard or quality we aim to provide, and we do hope we&#39;re given the opportunity to restore your confidence in our brand. <br /><br />Kind regards, <br />Shark Home

Hello Jenna, thank you for your review and for bringing these issues to our attention. We are disappointed to hear about your experience with poor battery life, difficulty in fitting under the couch, and frequent loss of internet signal. We understand how frustrating these problems can be, and this is not the standard we strive for. We truly appreciate your feedback, as it helps us improve and serve you and others better in the future. We would like to address the issues you mentioned. Please contact our customer service team at 1-855-427-5127. Our representatives are available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we will take the appropriate steps to resolve them. Kind regards, Shark Clean

Hi Angela,<br /><br />Thank you for your feedback. We’re disappointed to hear the noise level didn’t meet your expectations, and we understand how frustrating this must be especially when trying to enjoy your space. This isn’t our usual standard, and we appreciate you sharing this with us. Please contact our Shark Robot customer support team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right.<br /><br />Kind Regards,<br />Shark Clean NA