Hello Mandy,<br /><br />Thank you for sharing your feedback with us. We truly disappointed to hear that your experience reached the point to where you feel this way, and we’d really appreciate the opportunity to learn what happened. Your insight can help us understand what went wrong and what we can do to make things right. Please give us a call at 1‑888‑228‑5531, where one of our product specialists will be more than happy to help and ensure you feel confident in your product and your experience with us. We&#39;re available Monday to Friday: 9 a.m. – 9 p.m. ET and Saturday: 9 a.m. – 6 p.m. ET.<br /><br />Kind regards,<br />Shark Clean

Hey.We appreciate you sharing your feedback with us. We're sorry to learn that your Shark is noisy, the brush continues to spin while docked, and that you're experiencing lag with the software. Please give our team a call at 1-888-228-5531, and we’ll be glad to assist you with these issues.Best wishes,Shark Clean