Hello,Thank you for taking the time to leave a review.We're so sorry to hear that your Shark robot stopped working after 5 months of use. While we will absolutely share your feedback with the relevant teams for consideration on future products, we would like to make sure it works as it should. Please don't hesitate to reach out to our team by phone at 1 800 668 9600, so we can take a look further.Kind regards,Shark Clean

Hi dear customer,Thank you for sharing your feedback about the Shark Matrix Self-Emptying Robot Vacuum. We’re sorry to hear that the product didn’t meet your expectations and that you decided to return it. While we’re disappointed to learn about your experience, we truly appreciate you giving Shark a try.If you’d like to share more details about what didn’t work for you or need assistance finding a Shark product better suited to your needs, please don’t hesitate to reach out to us at 1-888-228-5531. We’d love the opportunity to help.Kind regards,Shark Clean

Hey.We appreciate you sharing your feedback with us. We're sorry to learn that your Shark is noisy, the brush continues to spin while docked, and that you're experiencing lag with the software. Please give our team a call at 1-888-228-5531, and we’ll be glad to assist you with these issues.Best wishes,Shark Clean