Hello Diane,Thank you for taking the time to leave a review.Based on the set up difficulties you described, it seems like there is a chance the vacuum or the app may not be working as they should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product.Kind regards,Shark Clean

Hello Mandy,<br /><br />Thank you for sharing your feedback with us. We truly disappointed to hear that your experience reached the point to where you feel this way, and we’d really appreciate the opportunity to learn what happened. Your insight can help us understand what went wrong and what we can do to make things right. Please give us a call at 1‑888‑228‑5531, where one of our product specialists will be more than happy to help and ensure you feel confident in your product and your experience with us. We&#39;re available Monday to Friday: 9 a.m. – 9 p.m. ET and Saturday: 9 a.m. – 6 p.m. ET.<br /><br />Kind regards,<br />Shark Clean