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Customer reviews for Shark Matrix Self-Emptying Robot Vacuum With 30-Day Dock for
Shark Matrix Self-Emptying Robot Vacuum With 30-Day Dock
4.3 out of 5 stars
stars
384 ratings186 reviews
  1. 5 stars70% (270)
  2. 4 stars10% (40)
  3. 3 stars5% (19)
  4. 2 stars4% (14)
  5. 1 star11% (41)

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Showing 1-10 of 186 reviews
Jan 21, 2026
Reviewer name: KeenieG
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great robot vacuum.

Bought this after our 7 yr old Roomba died. This Shark has so much more technology. It maps the house, starts on a schedule, vacuums, returns to empty the bin, goes back out to vacuum some more until the battery dies. Then, later in the day when the battery is recharged it goes out again and finishes the rest of the house!

Helpful?6RDU7P1FSUH413608113152
Jan 2, 2026
Reviewer name: Carlos
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Grate for older parents!

Got it as a present for my parents, they have loved not having to worry about cleaning the floors all the time. Gets stuck every so often but the unit is light enough that its not an issue at all.

Helpful?6RDU7P1FSUH413608113152
Apr 24, 2025
Reviewer name: DS026
5 out of 5 stars
5 out of 5 stars review

Best Robot Vacuum for the money!!

This is my first robot vacuum I ever owned, I did a lot of research on all the models. This is the best robot vacuum for the money that was spent. I bought it on sale and added a extended 3 year warranty, figured might as well. I been running this vacuum for 3 times a week for the last 4 months, nothing but great results. I did however have to remap my house, someone left a closed door open, so I think the robot got a little mixed up. It's best to close the doors you don't want the robot in and let it map the house. We bought this mostly for all the animals fur in the house, we have two cats and a Border Collie dog. I was amazed to see how much dirt & fur it picked up on the first time we ran it. I have it on a set schedule now, so I don't have to worry about it. Highly recommended for high traffic areas or animals owners, best 300 bucks I spent in a long time.

Helpful?6RDU7P1FSUH413608113152
Aug 22, 2024
Reviewer name: Sondra
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Very good purchase!

This vacuum is wonderful. My old one had trouble connecting and staying connected to my app, but this one does great so far. It cleans very well and i don't have to empty it daily anymore. I have 2 dogs and a cat, and this is a life saver.

Helpful?6RDU7P1FSUH413608113152
Jan 10, 2026
Reviewer name: Dread
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

New Shark Matrix

It does exactly what we purchased it to do. Works fine. I do not want to connect everything to the control of others, so it's not connected to my WIFI. i have not used the mopping function yet, so I will not give it five stars because I do not know that all the features work as they were promoted.

Helpful?6RDU7P1FSUH413608113152
Sep 16, 2025
Reviewer name: Denise
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Good for Daily Maintenance

Mapped the house really well. Battery doesn’t last as long as advertised. The suction power isn’t great. It does a fairly good job collecting pet hair and some loose sand. I run it daily for maintenance, but don’t plan on replacing my Rainbow with this little friend.

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Thanks for the thoughtful review!<br />It’s great to hear the mapping feature is spot-on and that it’s helping with daily maintenance, especially with pet hair and sand. While we wish the battery life and suction power hit the mark for you, we appreciate your honest feedback. Not every robot can replace a Rainbow, but we’re glad this little helper is earning its keep. Thanks again for sharing your experience!<br /><br />Kind regards, <br />Shark Clean

Mar 21, 2026
Reviewer name: Joseph
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Good but not satisfying

Clean well it just very loud and get stuck in places sometimes and we have to go release the machine

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hello Joseph,<br /><br />Thank you for taking the time to share your feedback with us. We’re glad to hear your robot is cleaning well, but we also understand how frustrating it can be when the unit is louder than expected and occasionally gets stuck in certain areas. Insights like yours are incredibly valuable, and we’ll be sure to take this information to our development team for consideration in future improvements. We’d also love the opportunity to take a closer look at your robot to ensure everything is working as it should and to help minimize the issues you’re experiencing. Please feel free to give us a call at 1‑888‑228‑5531, where one of our robot product specialists will be more than happy to assist you directly. We&#39;re available Monday to Friday, 9 a.m.–9 p.m. ET, and Saturday, 9 a.m.–6 p.m. ET.<br /><br />Kind regards,<br />Shark Home

Sep 9, 2025
Reviewer name: L K Robinson
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Loud robot

Vaccum appeared to do a good job but was so loud that you couldn't carry on a conversation when the vaccum was in the room.

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hi dear customer,<br /><br />Thank you for taking the time to share your experience with the Shark Matrix Self-Emptying Robot Vacuum. We&#39;re glad to hear it delivered solid cleaning performance, though we’re sorry the noise level made it difficult to enjoy your space while it was running.<br /><br />Sound is an important part of the user experience, especially for robotic models designed to work in the background. Your feedback is appreciated and will be shared with our product team as we continue refining performance with comfort in mind.<br /><br />If you’d like to explore tips to reduce noise or have any questions, feel free to reach out to us at 1-800-668-9600.<br /><br />Kind regards,<br />Shark Clean

Jan 2, 2026
Reviewer name: George
1 out of 5 stars
1 out of 5 stars review

Not worth it for the price.

To start off, I automatically don't recommend this because it's obstacle avoidance is pure garbage. This thing will just push objects until it either gets its wheels caught or pushes an object into a wall. For example in my picture, it somehow doesn't see there was a power cord under the couch. So even while getting resistance, it forced its way further into the couch to get stuck and the power cord to wrap around the side brush. Another huge issue is you cannot schedule cleanings for specific rooms, the only option is the whole house. So if you want to only do one room, you're forced to create no-go zones for the entire house except the one room. If you then want to do the whole house, you have to remove the zone, have it clean, then put the zones back afterwards for your schedule. Supposedly more expensive models let you schedule specific rooms. If that is the case, that is a poor excuse because there realistically is no reason to prevent this model from doing it. A third issue is the cleaning roller will get tangled with hair easily. On the first use, it was already full of hair. Also if you have pets, the 30 day storage is completely false. It literally filled up on the first cleaning. I honestly recommend looking for a different brand.

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hello George. Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about the issues you’ve experienced with obstacle avoidance, scheduling options, hair tangling, and bin capacity. This is not the experience we want for our customers. If you’d like, our support team can assist with troubleshooting and provide tips to help minimize these issues, or recommend a model that better suits your needs. Feel free to reach out to us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Robot.

Apr 19, 2025
Reviewer name: Sbarr
1 out of 5 stars
1 out of 5 stars review

No wrap ineffective

I bought the vacuum with the 60 day dock. Constantly have to take apart to clean the “no wrap” brush roll. I run it at max cleaning level and still leaves debris on floor. In all fairness I have golden retrievers who produce a lot of hair, but my old vac did a much better job. Only improvement is the navigation

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hi Sbarr,Thank you for sharing your experience with the Shark Matrix Self-Emptying Robot Vacuum. We’re glad to hear you’ve noticed an improvement in navigation, but we understand your disappointment with the cleaning performance and the maintenance required, especially when managing pet hair.Golden retrievers can certainly put a vacuum to the test, and we appreciate your honest comparison. While our Anti Hair Wrap technology is designed to minimize hair buildup, your feedback helps us identify areas where we can do even better, particularly for pet-heavy households.If you’d like to explore ways to optimize your robot’s performance or discuss whether a different model might better suit your needs, please feel free to reach out to our team at 1-888-228-5531.Kind regards, Shark Clean