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Customer reviews for Shark Matrix Self-Emptying Robot Vacuum With 30-Day Dock for
Shark Matrix Self-Emptying Robot Vacuum With 30-Day Dock
4.3 out of 5 stars
stars
386 ratings188 reviews
  1. 5 stars70% (272)
  2. 4 stars10% (40)
  3. 3 stars5% (19)
  4. 2 stars4% (14)
  5. 1 star11% (41)

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Showing 1-10 of 188 reviews
Nov 21, 2024
Reviewer name: Jabo
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great vacuum!

Great vacuum! I wanted an "automatic" style vacuum and read many reviews in the process then decided on this vacuum. It does a great job and it's really amazing to see how much stuff it picks up each time it runs. Set up was super easy too! I highly recommend this if you are looking at other options.

Helpful?6RDU7P1FSUH413608113152
Apr 20, 2025
Reviewer name: Sandra
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

BEST PURCHASE I'VE MADE IN YEARS!!

I wasn't sure about a robotic vacuum. I'm a vacuuming snob. I own a Kirby, a Dyson, and a Shark upright. They clean perfectly. BUT... I adopted an English Golden Retriever and it's impossible for me to keep up with the shedding. She's a beautiful dog until her fur falls on the hardwood. This is the BEST purchase I have made in more years than I care to say. I LOVE THIS THING!! She cleans up, empties, and continues on her way till the entire surface(s) are free of dog hair. Couldn't ask for more - except maybe a robotic dusting machine (hint, hint).

Helpful?6RDU7P1FSUH413608113152
Jun 7, 2025
Reviewer name: Nake
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome vacuum.

Got this vacuum home and connected to my WiFi. Worked great for a week and started losing WiFi connection every day. It still ran its programed cleaning schedule but kept losing WiFi connection. It didn’t take long to reconnect, but wasn’t worth it. I took it back to the Sam’s club where I purchased it and switched for same model. It has runs flawlessly and it’s amazing how clean it keeps the floors.

Helpful?6RDU7P1FSUH413608113152
Apr 28, 2025
Reviewer name: Reddirtgirl
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Shark elf emptying robot

Does a great job cleaning. It does clean for a loooong time. It runs out of charge and goes to empty and recharge and then resumes. We worry our border collie will herd it ( she’s done it before with other models) if it resumes and we are gone to run an errand. You can set a “do not disturb” if your going to be gone and the dog is unsupervised. Probably not an issue with other dog breeds ; ) It lost its wi-fi connection and the shark help People got us back online. Although it did take 45 minutes and re-booting, app removal and re-install. So far it’s been great. Long hair needs to be removed frequently even if the bin isn’t full. The hair makes the brush get stuck.

Helpful?6RDU7P1FSUH413608113152
May 5, 2025
Reviewer name: Sofia
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Shark matrix

I was hoping that this robot was everything I was looking for but unfortunately it’s not. It misses areas, leaves debris behind, and does not come back, it’s loud. Overall not too bad but for sure it could be better. I guess you get what you pay for.

Helpful?6RDU7P1FSUH413608113152
Jul 21, 2025
Reviewer name: Ron O
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Best decision

Best decision I've made this year. Takes a while to recharge but I'm getting used to that. I clean the dustbin, filters and main "hopper" after every mission 'cause that's just me (I figure it will clean better when it starts out clean). Plus, I'm retired so what else do I have to do?

Helpful?6RDU7P1FSUH413608113152
Sep 16, 2025
Reviewer name: Denise
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Good for Daily Maintenance

Mapped the house really well. Battery doesn’t last as long as advertised. The suction power isn’t great. It does a fairly good job collecting pet hair and some loose sand. I run it daily for maintenance, but don’t plan on replacing my Rainbow with this little friend.

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Thanks for the thoughtful review! It’s great to hear the mapping feature is spot-on and that it’s helping with daily maintenance, especially with pet hair and sand. While we wish the battery life and suction power hit the mark for you, we appreciate your honest feedback. Not every robot can replace a Rainbow, but we’re glad this little helper is earning its keep. Thanks again for sharing your experience! Kind regards, Shark Clean

Aug 4, 2025
Reviewer name: Shelly K
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Extremely loud

Even though it only uses 1 brush to vacuum, It vacuums really good. HOWEVER, it is extremely loud as well as extremely loud like a jet engine when self emptying. I was told this is normal to be loud when vacuuming. I disagree with that customer service response. I thought I would give this brand a try because of the good price and my other 1 finally gave out. There is also an unexplained clicking noise. Would I buy this again ? No. Is it worth the hassle of cleaning it back and sending it back? Not with my schedule, I will just use it when I'm at work.

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hello Shelly, Thank you for taking the time to leave a review, and we're glad to read you've found that this unit vacuums really well. However, we're so sorry to hear that it is making an extremely loud, clicking sound and that you were told this is normal. We would feel worried as well. Please reach out to our team by phone at 1-855-427-5127; we'd be happy to look into this for you. Kind regards, Shark Clean

Mar 16, 2026
Reviewer name: Ms
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Returned

I had an older little model and it quit so I tried this one. Never got it to work with all the wifi issues that wouldn't work. I wanted a simple on and off robot cleaner not a lunar landing.

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hi there, thank you for sharing your experience with us. We’re truly sorry to hear how frustrating the Wi‑Fi setup was, especially when you were simply looking for a straightforward, easy‑to‑use robot vacuum. That’s certainly not the experience we want for you, and we’re very sorry that this issue ultimately led to a return. If you ever need product support or assistance finding another robot vacuum that better fits your needs, please feel free to contact our customer service team at 1‑888‑228‑5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. We’re always here and ready to help. Kind regards,Shark Home

Feb 9, 2025
Reviewer name: Tina N
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not impressed

Didn’t clean well and app wasn’t working properly. Contacted Shark and they said we needed to update the machine and app. Said it would take 48 hours - really? Waited more than 48 hours and nothing updated. Contacted Shark again and they said it was 48 business hours which is totally unacceptable. Even after more than 48 business still nothing updated. Returning this product.

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hi Tina,We’re sorry to hear that your experience with the Shark Matrix Self-Emptying Robot Vacuum didn’t meet expectations, especially with the cleaning performance and app functionality. We understand how frustrating it is to wait for an update that doesn’t seem to resolve the issue.Our goal is to ensure a seamless experience, and we’d love to help troubleshoot further if you’re still open to it. If you decide to keep the unit, our team at 1-888-228-5531 can provide direct support to check for firmware updates or alternative solutions.We appreciate your feedback and regret any inconvenience this has caused.Kind regards,Shark Clean