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Customer reviews for Shark Matrix Self-Emptying Robot Vacuum With 30-Day Dock for
Shark Matrix Self-Emptying Robot Vacuum With 30-Day Dock
4.3 out of 5 stars
stars382 ratings184 reviews
  1. 5 stars70% (269)
  2. 4 stars10% (40)
  3. 3 stars5% (19)
  4. 2 stars3% (13)
  5. 1 star11% (41)

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Showing 1-10 of 184 reviews
Jun 7, 2025
Nake
5 out of 5 stars review

Verified Purchase

Awesome vacuum.

Got this vacuum home and connected to my WiFi. Worked great for a week and started losing WiFi connection every day. It still ran its programed cleaning schedule but kept losing WiFi connection. It didn’t take long to reconnect, but wasn’t worth it. I took it back to the Sam’s club where I purchased it and switched for same model. It has runs flawlessly and it’s amazing how clean it keeps the floors.

Helpful?6RDU7P1FSUH413608113152
Jan 21, 2026
KeenieG
5 out of 5 stars review

Verified Purchase

Great robot vacuum.

Bought this after our 7 yr old Roomba died. This Shark has so much more technology. It maps the house, starts on a schedule, vacuums, returns to empty the bin, goes back out to vacuum some more until the battery dies. Then, later in the day when the battery is recharged it goes out again and finishes the rest of the house!

Helpful?6RDU7P1FSUH413608113152
Aug 13, 2024
Sharon
5 out of 5 stars review

Verified Purchase

Best purchase!

I am constantly fighting dog hair and this product is wonderful! I love how it maps out your home so that you can send it to a specific room. The app allows easy communication and updates. The daily scheduling option and automatic emptying station are a true bonus. I would highly recommend this product.

Helpful?6RDU7P1FSUH413608113152
Apr 20, 2025
Sandra
5 out of 5 stars review

Verified Purchase

BEST PURCHASE I'VE MADE IN YEARS!!

I wasn't sure about a robotic vacuum. I'm a vacuuming snob. I own a Kirby, a Dyson, and a Shark upright. They clean perfectly. BUT... I adopted an English Golden Retriever and it's impossible for me to keep up with the shedding. She's a beautiful dog until her fur falls on the hardwood. This is the BEST purchase I have made in more years than I care to say. I LOVE THIS THING!! She cleans up, empties, and continues on her way till the entire surface(s) are free of dog hair. Couldn't ask for more - except maybe a robotic dusting machine (hint, hint).

Helpful?6RDU7P1FSUH413608113152
Nov 21, 2024
Jabo
5 out of 5 stars review

Verified Purchase

Great vacuum!

Great vacuum! I wanted an "automatic" style vacuum and read many reviews in the process then decided on this vacuum. It does a great job and it's really amazing to see how much stuff it picks up each time it runs. Set up was super easy too! I highly recommend this if you are looking at other options.

Helpful?6RDU7P1FSUH413608113152
Jul 21, 2025
Ron O
4 out of 5 stars review

Verified Purchase

Best decision

Best decision I've made this year. Takes a while to recharge but I'm getting used to that. I clean the dustbin, filters and main "hopper" after every mission 'cause that's just me (I figure it will clean better when it starts out clean). Plus, I'm retired so what else do I have to do?

Helpful?6RDU7P1FSUH413608113152
Sep 16, 2025
Denise
3 out of 5 stars review

Verified Purchase

Good for Daily Maintenance

Mapped the house really well. Battery doesn’t last as long as advertised. The suction power isn’t great. It does a fairly good job collecting pet hair and some loose sand. I run it daily for maintenance, but don’t plan on replacing my Rainbow with this little friend.

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Thanks for the thoughtful review!<br />It’s great to hear the mapping feature is spot-on and that it’s helping with daily maintenance, especially with pet hair and sand. While we wish the battery life and suction power hit the mark for you, we appreciate your honest feedback. Not every robot can replace a Rainbow, but we’re glad this little helper is earning its keep. Thanks again for sharing your experience!<br /><br />Kind regards, <br />Shark Clean

Aug 4, 2025
Shelly K
2 out of 5 stars review

Verified Purchase

Extremely loud

Even though it only uses 1 brush to vacuum, It vacuums really good. HOWEVER, it is extremely loud as well as extremely loud like a jet engine when self emptying. I was told this is normal to be loud when vacuuming. I disagree with that customer service response. I thought I would give this brand a try because of the good price and my other 1 finally gave out. There is also an unexplained clicking noise. Would I buy this again ? No. Is it worth the hassle of cleaning it back and sending it back? Not with my schedule, I will just use it when I'm at work.

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hello Shelly,<br />Thank you for taking the time to leave a review, and we&#39;re glad to read you&#39;ve found that this unit vacuums really well.<br />However, we&#39;re so sorry to hear that it is making an extremely loud, clicking sound and that you were told this is normal. We would feel worried as well. Please reach out to our team by phone at 1-855-427-5127; we&#39;d be happy to look into this for you.<br />Kind regards,<br />Shark Clean

Sep 9, 2025
L K Robinson
2 out of 5 stars review

Verified Purchase

Loud robot

Vaccum appeared to do a good job but was so loud that you couldn't carry on a conversation when the vaccum was in the room.

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hi dear customer,<br /><br />Thank you for taking the time to share your experience with the Shark Matrix Self-Emptying Robot Vacuum. We&#39;re glad to hear it delivered solid cleaning performance, though we’re sorry the noise level made it difficult to enjoy your space while it was running.<br /><br />Sound is an important part of the user experience, especially for robotic models designed to work in the background. Your feedback is appreciated and will be shared with our product team as we continue refining performance with comfort in mind.<br /><br />If you’d like to explore tips to reduce noise or have any questions, feel free to reach out to us at 1-800-668-9600.<br /><br />Kind regards,<br />Shark Clean

Jul 16, 2025
Francine A
1 out of 5 stars review

Verified Purchase

I returned it.

Probably works great but the vacuum itself is too thick to get under my sofas. I have a weird off brand one that is slim and fits under the furniture to pick up all the dust and dog hair. I wanted to treat myself to this brand because I have an upright by shark that works great, but I took this out of the box and saw that round tower on the top of the vacuum and knew it wouldn't fit under the furniture. I double checked and it was a no go so back into the box it went.

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hello,<br /><br />Your feedback means a lot to us! <br /><br />We&#39;re sorry to hear that you had some trouble with your Shark Matrix Robot, leading to your return. We’ll make sure to share your experiences with the relevant teams for future upgrades. We hope you might give our products another try down the road!<br /><br />Kind regards, <br />Shark Clean