Thanks for the thoughtful review!<br />It’s great to hear the mapping feature is spot-on and that it’s helping with daily maintenance, especially with pet hair and sand. While we wish the battery life and suction power hit the mark for you, we appreciate your honest feedback. Not every robot can replace a Rainbow, but we’re glad this little helper is earning its keep. Thanks again for sharing your experience!<br /><br />Kind regards, <br />Shark Clean

Hello Joseph,<br /><br />Thank you for taking the time to share your feedback with us. We’re glad to hear your robot is cleaning well, but we also understand how frustrating it can be when the unit is louder than expected and occasionally gets stuck in certain areas. Insights like yours are incredibly valuable, and we’ll be sure to take this information to our development team for consideration in future improvements. We’d also love the opportunity to take a closer look at your robot to ensure everything is working as it should and to help minimize the issues you’re experiencing. Please feel free to give us a call at 1‑888‑228‑5531, where one of our robot product specialists will be more than happy to assist you directly. We&#39;re available Monday to Friday, 9 a.m.–9 p.m. ET, and Saturday, 9 a.m.–6 p.m. ET.<br /><br />Kind regards,<br />Shark Home

Hello Shelly,<br />Thank you for taking the time to leave a review, and we&#39;re glad to read you&#39;ve found that this unit vacuums really well.<br />However, we&#39;re so sorry to hear that it is making an extremely loud, clicking sound and that you were told this is normal. We would feel worried as well. Please reach out to our team by phone at 1-855-427-5127; we&#39;d be happy to look into this for you.<br />Kind regards,<br />Shark Clean

Hi dear customer,<br /><br />Thank you for taking the time to share your experience with the Shark Matrix Self-Emptying Robot Vacuum. We&#39;re glad to hear it delivered solid cleaning performance, though we’re sorry the noise level made it difficult to enjoy your space while it was running.<br /><br />Sound is an important part of the user experience, especially for robotic models designed to work in the background. Your feedback is appreciated and will be shared with our product team as we continue refining performance with comfort in mind.<br /><br />If you’d like to explore tips to reduce noise or have any questions, feel free to reach out to us at 1-800-668-9600.<br /><br />Kind regards,<br />Shark Clean

Hi Tina,We’re sorry to hear that your experience with the Shark Matrix Self-Emptying Robot Vacuum didn’t meet expectations, especially with the cleaning performance and app functionality. We understand how frustrating it is to wait for an update that doesn’t seem to resolve the issue.Our goal is to ensure a seamless experience, and we’d love to help troubleshoot further if you’re still open to it. If you decide to keep the unit, our team at 1-888-228-5531 can provide direct support to check for firmware updates or alternative solutions.We appreciate your feedback and regret any inconvenience this has caused.Kind regards,Shark Clean