Customer reviews for Shark Matrix Self-Emptying Robot Vacuum With 30-Day Dock forMember photos
I wasn’t expecting much but with 3 -70lb Border Collies, who shed year round, I was ready to try the Shark. I’m pleasantly surprised, did a great job on our wood and tile floors. A real plus is that the Shark also works on our short pile area rugs!
Must buy!
THIS IS A MUST BUY!! Coming from a prior Roomba household, this robot vacuum has been an incredible addition to our home. Our prior Roomba, perhaps due to aging, was very loud and had minimal capacity for waste/debris. Didn't always function on scheduled time frames. Often ran out of battery too early. All of these concerns have been corrected and more with this shark matrix robot vacuum. Added bonus is it cleans just as well on hard floors as it does on carpet and transitions easily between the two. Highly recommend!
Can only map one level, very disappointing
Seems to clean fine, but there are a couple of negatives.. Our home is split level with 3 different levels. This robot will only store one level in the app. If I had know this, I would not have purchased. To store maps for all levels of my home, I would need 3 of these Robots. Battery life is shorter than expected and it's a bit on the noisy side. If you plaln to use this robot on more than one level, don't buy it.
Hi Wanda,<br /><br />Thank you for taking the time to share your experience with us. We’re pleased to hear the Matrix robot is cleaning well, and we apologize for the inconvenience you’ve had when using it in a split‑level home. The unit can be moved between different levels; however, it can only store one map at a time in the app. When you place it on another floor, you’ll need to delete the existing map and allow it to remap the new area. This is required for it to clean multiple stories, though it isn’t able to save more than one floor layout. We truly appreciate this feedback, and we will be relaying it to our internal team to help improve usability in future models. We hope you’ll choose us again so we can restore your confidence in our brand.<br /><br />Kind regards,<br />Shark Clean
Mediocre at best
Works, but will not connect to WiFi to be controlled by app. We have to manually press the clean button for it to operate. Support basically said reboot phone, router, and vacuum, and that was the only answer. Returning to try a bobsweep. Maybe it will be better.
Hi Miranda,<br />Thank you for taking the time to share your feedback about your Shark UR2350S Robot. Something doesn’t seem quite right with the Wi‑Fi connection and app control, and we’d be happy to take a closer look into this for you. Please give our support team a call at 1-855-427-5127, Monday to Friday, 9 a.m. to 9 p.m. ET | Saturday, 9 a.m. to 6 p.m. ET, so we can assist further.<br />Kind regards,<br />Shark Clean
Waste of time and money
Have had for 4 months and problems have just gotten worse. It does a great job of vacuuming if you can get it to actually go where you need it to. I have deleted multiple maps and remapped, reset to factory settings twice and now it won't even move over a few feet from the base to map and goes back to dock. Last time it did actually map, it would not follow it. You can tell it to clean the kitchen and it would go to bathroom instead. Tell it to return to dock and it would get lost trying to find it. Very noisy too.
Hello Darren, thank you for your review and for bringing this to our attention. We’re truly sorry to hear about the experience you’ve had over the last four months. This isn’t the level of performance we expect from our products, and we completely understand how frustrating this must be. You mentioned that your robot has become increasingly problematic, from refusing to follow maps, returning to the wrong rooms, getting lost trying to find the dock, repeatedly failing to remap despite resets, and being very noisy. We know how disappointing that can be, especially when it vacuumed well only when it actually moved where it was supposed to. We’d really like to look into these navigation and mapping issues in more detail so we can help get this resolved. Please contact our customer service team at 1‑800‑365‑0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. We’ll do everything we can to make this right and ensure your robot performs the way it should. Kind regards, Shark Clean
Best Robot Vacuum for the money!!
This is my first robot vacuum I ever owned, I did a lot of research on all the models. This is the best robot vacuum for the money that was spent. I bought it on sale and added a extended 3 year warranty, figured might as well. I been running this vacuum for 3 times a week for the last 4 months, nothing but great results. I did however have to remap my house, someone left a closed door open, so I think the robot got a little mixed up. It's best to close the doors you don't want the robot in and let it map the house. We bought this mostly for all the animals fur in the house, we have two cats and a Border Collie dog. I was amazed to see how much dirt & fur it picked up on the first time we ran it. I have it on a set schedule now, so I don't have to worry about it. Highly recommended for high traffic areas or animals owners, best 300 bucks I spent in a long time.
No wrap ineffective
I bought the vacuum with the 60 day dock. Constantly have to take apart to clean the “no wrap” brush roll. I run it at max cleaning level and still leaves debris on floor. In all fairness I have golden retrievers who produce a lot of hair, but my old vac did a much better job. Only improvement is the navigation
Hi Sbarr,Thank you for sharing your experience with the Shark Matrix Self-Emptying Robot Vacuum. We’re glad to hear you’ve noticed an improvement in navigation, but we understand your disappointment with the cleaning performance and the maintenance required, especially when managing pet hair.Golden retrievers can certainly put a vacuum to the test, and we appreciate your honest comparison. While our Anti Hair Wrap technology is designed to minimize hair buildup, your feedback helps us identify areas where we can do even better, particularly for pet-heavy households.If you’d like to explore ways to optimize your robot’s performance or discuss whether a different model might better suit your needs, please feel free to reach out to our team at 1-888-228-5531.Kind regards, Shark Clean
Dustimus Prime
For the price we bought two. Our living areas are split a little so it made sense two have two separate. Even gave them funny name Kelly Sharkson and Dustimus Prime. Setup is easy. The first pass it maps out the layout then the second time out it shows off. Like clean lines when you mow the lawn! Interested to learn battery life yet and replacement parts/filters but so far so good for the value. This is not a vacuum replacement, it's a “daily” tender to everyday life.
DOA
I was excited to get a new vacuum and Shark is a pretty reputable company. I figure I would jump on this. Got home, set it up. Nothing. It powers on but doesn't do anything. Doesn't clean when you press the clean button and doesn't dock when pressing the dock button. Keeps throwing a lidar error. Spoke with Shark's customer service and went through all the troubling shoot steps. Still a no go and they advise me to return the unit.
Hi Christna,<br /><br />Thank you for your feedback. We’re disappointed to hear your Matrix Robot powered on but did not start cleaning, would not dock, and continued showing a LiDAR error even after completing troubleshooting with our team. We understand how frustrating this must be, and we truly appreciate you taking the time to share these details with us. This isn’t our usual standard, and we’d appreciate the opportunity to make this right. If you still have the unit and have not returned it yet, please contact our Shark customer support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so we can take another look and explore the options available to you.<br /><br />Kind Regards,<br />Shark Home
not smart robot
This robot misses rooms, whole areas, and literally gets lost constantly. The first 4 months he did awesome and then somehow he got a permanent brain damage. My basement robot is a refurbished earlier model and he has not had any issues. This model isn't worth the money.
Hello Shawn,<br /><br />Thank you for reaching out and sharing what’s been happening with your robot. We understand how frustrating it must’ve been to see it start missing rooms, skipping entire areas, and getting lost after performing so well during the first few months. This isn’t the experience we want for our customers, and we appreciate you taking the time to let us know. We’d love for you to give us a call at 1‑888‑228‑5531, where one of our product specialists will be more than happy to assist you in getting your unit back to performing as it should. We’re available Monday to Friday: 9 a.m. – 9 p.m. ET and Saturday: 9 a.m. – 6 p.m. ET.<br /><br />Kind regards,<br />Shark Clean