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Customer reviews for Shark Matrix Self-Emptying Robot Vacuum With 30-Day Dock for
Shark Matrix Self-Emptying Robot Vacuum With 30-Day Dock
4.3 out of 5 stars
stars382 ratings184 reviews
  1. 5 stars70% (269)
  2. 4 stars10% (40)
  3. 3 stars5% (19)
  4. 2 stars3% (13)
  5. 1 star11% (41)

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Showing 31-40 of 184 reviews
Oct 24, 2024
April
4 out of 5 stars review

Verified Purchase

Not the greatest

Not impressed with the round thing on top. It no longer goes under my furniture to sweep and it takes several hours to complete

Helpful?6RDU7P1FSUH413608113152
Jan 20, 2026
Gina
5 out of 5 stars review

Verified Purchase

Matrix Shark

Love this product! Works better than expected

Helpful?6RDU7P1FSUH413608113152
Mar 2, 2026
Grandma 17
5 out of 5 stars review

Verified Purchase

The best little sweeper

I absolutely love this vacuum sweeper. It doesn't excellent job.

Helpful?6RDU7P1FSUH413608113152
Jan 21, 2026
Richard
5 out of 5 stars review

Verified Purchase

Vac Away

Workes great on hard wood floors %26 low pile rugs. Has a hard time on thick rugs.

Review from walmart.com
Helpful?6RDU7P1FSUH413608113152
Sep 8, 2024
Denise B
5 out of 5 stars review

Verified Purchase

Set it and Forget it!

So easy to setup and use. With my new (shedding) dog, Bob comes out every day at Noon and sweeps the whole house for me. It eliminates almost all of the visible dirt so that I don't feel that I need to sweet twice a day anymore.

Helpful?6RDU7P1FSUH413608113152
Dec 27, 2024
Purchaser
4 out of 5 stars review

Verified Purchase

Sweeper

Love everything about it except the mapping. We mapped it three times to not go in our laundry room but unless we put a barrier up it goes in. Then gets stuck because its a big step down and can’t get back up. So we have to remember to put barrier up before we leave the house. Otherwise it is great.

Helpful?6RDU7P1FSUH413608113152
Sep 2, 2025
BRYAN
1 out of 5 stars review

Not A Good Product

We are on our second one and both have been complete failures. This second one is a replacement after the first one stopped working. Now this one does the exact same thing as the first. Both started out great and then we noticed they were only cleaning for a few minutes daily. When working properly, they would run for about an hour. I reset number 2 to factory settings and went back through the setup process. Now when it maps my house it drives around one room for two or three minutes and then returns to dock and claims to be finished. Sams Club said I cant return this one. It will go in the trash immediately, and this will be the last Shark vacuum I purchase. If Sams isn't going to stand by their products, it might be time to shop elsewhere. Don't waste your money on this junk product.

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hi Bryan,<br /><br />Thank you for taking the time to share your experience with the Shark Matrix Self-Emptying Robot Vacuum. We’re very sorry to hear that both units did not perform as expected and that your experience has led to disappointment.<br /><br />What you’ve described is certainly not the performance we aim to deliver. We understand how frustrating it must be to encounter repeated issues with cleaning time and mapping. We&#39;d like to look into this further and help explore what can be done to make things right. Please reach out to our dedicated Robot Support team at 1-800-668-9600 for personalized assistance.<br /><br />We truly value your feedback and your loyalty, and we’re here to help however we can.<br /><br />Kind regards,<br />Shark Clean

Aug 15, 2025
David
5 out of 5 stars review

Verified Purchase

Great Robot Vacuum

Great little vacuum. Works as advertised.

Helpful?6RDU7P1FSUH413608113152
Feb 7, 2025
Joan
5 out of 5 stars review

Verified Purchase

No more vaccum

I have a broken back and I’m 80 and it’s a God send.

Helpful?6RDU7P1FSUH413608113152
Jan 3, 2026
Priscella
5 out of 5 stars review

Verified Purchase

Best lil helper

Works great way better than my Roomba. It's quieter and doesn't get lost

Helpful?6RDU7P1FSUH413608113152