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Customer reviews for Shark Matrix Self-Emptying Robot Vacuum With 30-Day Dock for
Shark Matrix Self-Emptying Robot Vacuum With 30-Day Dock
4.3 out of 5 stars
stars
377 ratings179 reviews
  1. 5 stars71% (267)
  2. 4 stars10% (39)
  3. 3 stars5% (19)
  4. 2 stars3% (13)
  5. 1 star10% (39)
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Showing 31-40 of 179 reviews
Apr 25, 2026
Dianna
5 out of 5 stars review

Verified Purchase

So comfortable

Works very well. Love the self cleaning. Excellent price

Review from walmart.com
Helpful?6RDU7P1FSUH413608113152
Apr 15, 2026
AL
5 out of 5 stars review

Verified Purchase

Love My Sharkie

Works very well on the carpet. Excellent value for the price.

Helpful?6RDU7P1FSUH413608113152
Sep 8, 2024
Denise B
5 out of 5 stars review

Verified Purchase

Set it and Forget it!

So easy to setup and use. With my new (shedding) dog, Bob comes out every day at Noon and sweeps the whole house for me. It eliminates almost all of the visible dirt so that I don't feel that I need to sweet twice a day anymore.

Helpful?6RDU7P1FSUH413608113152
Mar 26, 2026
Makenzy
5 out of 5 stars review

Verified Purchase

Great

Works amazing!

Helpful?6RDU7P1FSUH413608113152
Jan 9, 2026
DAVIS
1 out of 5 stars review

Wouldn't Dock Properly and Never Charged

Mine wouldn't charge after docking, and I had to pick it up to get it aligned properly on the charger everyday. The app also would never load properly, so I could never set up a schedule even if I wanted to...

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hello Davis,<br /><br />Thank you for sharing your experience. We understand how frustrating it must be to deal with charging and app issues, as this isn’t the experience we want for our customers. We’d love the opportunity to make this right. Please give us a call at 1-888-228-5531, and one of our specialists will be happy to assist you with troubleshooting or finding the best solution as we’d love to remain a trusted brand in your home. We’re available Monday to Friday: 9 a.m. – 9 p.m. ET, and Saturday: 9 a.m. – 6 p.m. ET.<br /><br />Kind regards,<br />Shark Clean

Sep 2, 2025
BRYAN
1 out of 5 stars review

Not A Good Product

We are on our second one and both have been complete failures. This second one is a replacement after the first one stopped working. Now this one does the exact same thing as the first. Both started out great and then we noticed they were only cleaning for a few minutes daily. When working properly, they would run for about an hour. I reset number 2 to factory settings and went back through the setup process. Now when it maps my house it drives around one room for two or three minutes and then returns to dock and claims to be finished. Sams Club said I cant return this one. It will go in the trash immediately, and this will be the last Shark vacuum I purchase. If Sams isn't going to stand by their products, it might be time to shop elsewhere. Don't waste your money on this junk product.

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hi Bryan,<br /><br />Thank you for taking the time to share your experience with the Shark Matrix Self-Emptying Robot Vacuum. We’re very sorry to hear that both units did not perform as expected and that your experience has led to disappointment.<br /><br />What you’ve described is certainly not the performance we aim to deliver. We understand how frustrating it must be to encounter repeated issues with cleaning time and mapping. We&#39;d like to look into this further and help explore what can be done to make things right. Please reach out to our dedicated Robot Support team at 1-800-668-9600 for personalized assistance.<br /><br />We truly value your feedback and your loyalty, and we’re here to help however we can.<br /><br />Kind regards,<br />Shark Clean

Nov 21, 2025
Elyana
1 out of 5 stars review

Doesn't clean well, and brush keeps falling out

I purchased this to replace a Shark Robot that I had for about 5 years. It was so good, I figured any Shark would be similar. I was wrong. This robot never started at the scheduled time, and then would run for about 30 minutes, dock and then run again 3 hours later. It didn't clean even remotely as good as my other one, I still had little bits of crumbs on the floor. The little brush kept coming off and I would have to look around the house to try to locate it. I think it finally got lost under one of the beds. I wish I could have my old vacuum back!!

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hi Elyana,<br /><br />Thank you for sharing your experience. We’re sorry to hear the Matrix Robot hasn’t met your expectations and understand how frustrating this must be. We’d like to help make things right, so please reach out to our Customer Service team at 1-888-228-5531. Our hours are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards,<br />Shark Clean

Nov 21, 2025
Bobbi
1 out of 5 stars review

I tried this vaccuum twice, hoping the first was just a bad one. But nope, returning this one too. It did great for about 2 weeks, now when I tell it to clean, it just undocks, spins around a few times and docks again, saying task complete, no matter what room I tell it to clean. I've checked everything, nothing is stuck or broken. Do not recommend.

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hi Bobbi,<br /><br />Thank you for your feedback. We sincerely apologize for the experience you’ve had with your vacuum. This is not the experience we want Shark customers to have, and we understand how frustrating this must be.<br />Please know that your comments will be relayed to our designated team for review as we work to improve. We value your trust and hope you’ll stay with us as we strive to deliver a better experience.<br /><br />Kind Regards,<br />Shark Clean NA

Dec 27, 2024
Purchaser
4 out of 5 stars review

Verified Purchase

Sweeper

Love everything about it except the mapping. We mapped it three times to not go in our laundry room but unless we put a barrier up it goes in. Then gets stuck because its a big step down and can’t get back up. So we have to remember to put barrier up before we leave the house. Otherwise it is great.

Helpful?6RDU7P1FSUH413608113152
Aug 15, 2025
David
5 out of 5 stars review

Verified Purchase

Great Robot Vacuum

Great little vacuum. Works as advertised.

Helpful?6RDU7P1FSUH413608113152