Hi Roldine, Thank you for sharing your feedback on the Shark Matrix Self-Emptying Robot Vacuum. We’re sorry to hear that the noise level and performance didn’t meet your expectations, and that you’ve had to sweep afterward. This isn’t the experience we want for our customers, and we’d like to help. Our Customer Service team can assist with troubleshooting to ensure your vacuum operates at its best. Please don’t hesitate to reach out to us at 1-888-228-5531 for further assistance. Your feedback is valuable, and we’ll share it with our product team to drive improvements. Kind regards, Shark Clean

Hi Christine, thank you for your review. We’re disappointed to hear about the issues you experienced, from the repeated brushroll error messages to the replacement unit not staying connected to Wi‑Fi, and the buttons not responding. This isn’t the experience we want for our customers, and we understand how frustrating it can be when a product you rely on just isn’t cooperating, especially after trying multiple times to make it work. Please contact our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved for you. Kind regards, Shark Clean

Hi Miranda,<br />Thank you for taking the time to share your feedback about your Shark UR2350S Robot. Something doesn’t seem quite right with the Wi‑Fi connection and app control, and we’d be happy to take a closer look into this for you. Please give our support team a call at 1-855-427-5127, Monday to Friday, 9 a.m. to 9 p.m. ET | Saturday, 9 a.m. to 6 p.m. ET, so we can assist further.<br />Kind regards,<br />Shark Clean