Hi Roldine, Thank you for sharing your feedback on the Shark Matrix Self-Emptying Robot Vacuum. We’re sorry to hear that the noise level and performance didn’t meet your expectations, and that you’ve had to sweep afterward. This isn’t the experience we want for our customers, and we’d like to help. Our Customer Service team can assist with troubleshooting to ensure your vacuum operates at its best. Please don’t hesitate to reach out to us at 1-888-228-5531 for further assistance. Your feedback is valuable, and we’ll share it with our product team to drive improvements. Kind regards, Shark Clean

Hello David, <br /><br />Thank you for sharing your review. We&#39;re disappointed to hear about your challenges with the Shark Matrix Robot vacuum. We understand how frustrating it can be when the vacuum repeatedly gets stuck on rugs, cords, and blankets, and we’re truly sorry to hear that you decided to return it. This isn&#39;t a reflection of the standard or quality we aim to provide, and we do hope we&#39;re given the opportunity to restore your confidence in our brand. <br /><br />Kind regards, <br />Shark Home

Hello there,<br /><br />Thank you for taking the time to share your experience with us. We understand how frustrating it must be to have your unit stop working after just a few months, especially after trying all the online support options without success. This isn’t the level of support or performance we want for our customers, and we appreciate you bringing this to our attention. We do have several ways to connect with a live representative, including Facebook and Instagram, where our team can assist you directly. You’re also welcome to reach out to us by phone, which is the primary way to speak with a product specialist. You can give us a call at 1‑888‑228‑5531, where one of our product specialists will be more than happy to take a closer look at what’s going on with your unit.<br />We&#39;re available Monday to Friday, 9 a.m. – 9 p.m. ET, and Saturday, 9 a.m. – 6 p.m. ET.<br /><br />Kind regards,<br />Shark Home

Hello Sheila, thank you for sharing your feedback. We&#39;re glad to hear the Matrix Robot is doing a great job picking up dog hair and that the scheduled cleaning feature is working well for you. However, we&#39;re really sorry to hear about the noise level. If the noise becomes too disruptive, our Customer Support may be able to help troubleshoot or check whether your unit is louder than normal. Feel free to contact us at 1-888-228-5531 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Robot

Hi Angie,Thank you for taking the time to review the Shark Matrix Self-Emptying Robot Vacuum. We’re glad to hear you found it quiet and reasonably priced, but we’re sorry the navigation and brush roller maintenance haven’t lived up to your expectations. We know how important it is for a robot vacuum to move seamlessly around the home and require minimal upkeep.Your feedback is incredibly valuable, and we’ll be sure to pass it along to our product teams. If you’d be open to it, we’d appreciate the opportunity to help troubleshoot or explore a better fit within our range. Please don’t hesitate to reach out to our dedicated robot support team at 1-888-228-5531.Kind regards, Shark Clean