Hello Shawn,<br /><br />Thank you for reaching out and sharing what’s been happening with your robot. We understand how frustrating it must’ve been to see it start missing rooms, skipping entire areas, and getting lost after performing so well during the first few months. This isn’t the experience we want for our customers, and we appreciate you taking the time to let us know. We’d love for you to give us a call at 1‑888‑228‑5531, where one of our product specialists will be more than happy to assist you in getting your unit back to performing as it should. We’re available Monday to Friday: 9 a.m. – 9 p.m. ET and Saturday: 9 a.m. – 6 p.m. ET.<br /><br />Kind regards,<br />Shark Clean

Hello Jefferson, thank you for your review and for bringing this to our attention. We’re disappointed to hear about your experience, as this isn’t our usual standard, and we completely understand how frustrating this must be. You mentioned that the app often forgets your login, the vacuum quits mid-clean and returns to the dock without reason, the Matrix clean option is difficult to use, and the Do Not Disturb setting keeps activating on its own. We truly appreciate you sharing these details.<br />Please contact our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean NA

Hi Angie,Thank you for taking the time to review the Shark Matrix Self-Emptying Robot Vacuum. We’re glad to hear you found it quiet and reasonably priced, but we’re sorry the navigation and brush roller maintenance haven’t lived up to your expectations. We know how important it is for a robot vacuum to move seamlessly around the home and require minimal upkeep.Your feedback is incredibly valuable, and we’ll be sure to pass it along to our product teams. If you’d be open to it, we’d appreciate the opportunity to help troubleshoot or explore a better fit within our range. Please don’t hesitate to reach out to our dedicated robot support team at 1-888-228-5531.Kind regards, Shark Clean

Hi Christna,<br /><br />Thank you for your feedback. We’re disappointed to hear your Matrix Robot powered on but did not start cleaning, would not dock, and continued showing a LiDAR error even after completing troubleshooting with our team. We understand how frustrating this must be, and we truly appreciate you taking the time to share these details with us. This isn’t our usual standard, and we’d appreciate the opportunity to make this right. If you still have the unit and have not returned it yet, please contact our Shark customer support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so we can take another look and explore the options available to you.<br /><br />Kind Regards,<br />Shark Home

Hi Jennifer,<br />Thank you for taking the time to share your experience with us. We’re really sorry to hear that your vacuum isn’t reaching corners or cleaning along the walls the way you expected, and that the loud noise and ticking sound are affecting your use of it. We understand how frustrating that can be, especially when you’re counting on a vacuum to handle your whole space effectively. We’d really like to help look into this for you. Please give our robot support team a call at 1‑800‑668‑9600, Monday to Friday, 9 a.m. to 9 p.m. ET | Saturday 9 a.m. to 6 p.m. ET, so we can assist you further.<br />Best Regards,<br />Shark Home