Customer reviews for Shark Matrix Self-Emptying Robot Vacuum With 30-Day Dock forMember photos
Waste of time and money
Have had for 4 months and problems have just gotten worse. It does a great job of vacuuming if you can get it to actually go where you need it to. I have deleted multiple maps and remapped, reset to factory settings twice and now it won't even move over a few feet from the base to map and goes back to dock. Last time it did actually map, it would not follow it. You can tell it to clean the kitchen and it would go to bathroom instead. Tell it to return to dock and it would get lost trying to find it. Very noisy too.
Hello Darren, thank you for your review and for bringing this to our attention. We’re truly sorry to hear about the experience you’ve had over the last four months. This isn’t the level of performance we expect from our products, and we completely understand how frustrating this must be. You mentioned that your robot has become increasingly problematic, from refusing to follow maps, returning to the wrong rooms, getting lost trying to find the dock, repeatedly failing to remap despite resets, and being very noisy. We know how disappointing that can be, especially when it vacuumed well only when it actually moved where it was supposed to. We’d really like to look into these navigation and mapping issues in more detail so we can help get this resolved. Please contact our customer service team at 1‑800‑365‑0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. We’ll do everything we can to make this right and ensure your robot performs the way it should. Kind regards, Shark Clean
Must buy!
THIS IS A MUST BUY!! Coming from a prior Roomba household, this robot vacuum has been an incredible addition to our home. Our prior Roomba, perhaps due to aging, was very loud and had minimal capacity for waste/debris. Didn't always function on scheduled time frames. Often ran out of battery too early. All of these concerns have been corrected and more with this shark matrix robot vacuum. Added bonus is it cleans just as well on hard floors as it does on carpet and transitions easily between the two. Highly recommend!
Just okay
The suction is strong and it does a decent job covering most of the area. However, I didn't realize how much of a difference a sweeping arm makes. This vacuum struggles to clean along the walls and in the corners. It's also quite loud and makes a noticeable ticking sound while running. If I hadn't already thrown the box away, I would probably return it.
Hi Jennifer,<br />Thank you for taking the time to share your experience with us. We’re really sorry to hear that your vacuum isn’t reaching corners or cleaning along the walls the way you expected, and that the loud noise and ticking sound are affecting your use of it. We understand how frustrating that can be, especially when you’re counting on a vacuum to handle your whole space effectively. We’d really like to help look into this for you. Please give our robot support team a call at 1‑800‑668‑9600, Monday to Friday, 9 a.m. to 9 p.m. ET | Saturday 9 a.m. to 6 p.m. ET, so we can assist you further.<br />Best Regards,<br />Shark Home
Kept having trouble
We kept having error messages about the brush roll being stuck even though it had been cleaned and serviced. Returned the item and exchanged it for a new one. The new one would not stay on the wifi in the house and the buttons on top of the robot would not work.
Hi Christine, thank you for your review. We’re disappointed to hear about the issues you experienced, from the repeated brushroll error messages to the replacement unit not staying connected to Wi‑Fi, and the buttons not responding. This isn’t the experience we want for our customers, and we understand how frustrating it can be when a product you rely on just isn’t cooperating, especially after trying multiple times to make it work. Please contact our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved for you. Kind regards, Shark Clean
not smart robot
This robot misses rooms, whole areas, and literally gets lost constantly. The first 4 months he did awesome and then somehow he got a permanent brain damage. My basement robot is a refurbished earlier model and he has not had any issues. This model isn't worth the money.
Hello Shawn,<br /><br />Thank you for reaching out and sharing what’s been happening with your robot. We understand how frustrating it must’ve been to see it start missing rooms, skipping entire areas, and getting lost after performing so well during the first few months. This isn’t the experience we want for our customers, and we appreciate you taking the time to let us know. We’d love for you to give us a call at 1‑888‑228‑5531, where one of our product specialists will be more than happy to assist you in getting your unit back to performing as it should. We’re available Monday to Friday: 9 a.m. – 9 p.m. ET and Saturday: 9 a.m. – 6 p.m. ET.<br /><br />Kind regards,<br />Shark Clean
Can only map one level, very disappointing
Seems to clean fine, but there are a couple of negatives.. Our home is split level with 3 different levels. This robot will only store one level in the app. If I had know this, I would not have purchased. To store maps for all levels of my home, I would need 3 of these Robots. Battery life is shorter than expected and it's a bit on the noisy side. If you plaln to use this robot on more than one level, don't buy it.
Hi Wanda,<br /><br />Thank you for taking the time to share your experience with us. We’re pleased to hear the Matrix robot is cleaning well, and we apologize for the inconvenience you’ve had when using it in a split‑level home. The unit can be moved between different levels; however, it can only store one map at a time in the app. When you place it on another floor, you’ll need to delete the existing map and allow it to remap the new area. This is required for it to clean multiple stories, though it isn’t able to save more than one floor layout. We truly appreciate this feedback, and we will be relaying it to our internal team to help improve usability in future models. We hope you’ll choose us again so we can restore your confidence in our brand.<br /><br />Kind regards,<br />Shark Clean
Mediocre at best
Works, but will not connect to WiFi to be controlled by app. We have to manually press the clean button for it to operate. Support basically said reboot phone, router, and vacuum, and that was the only answer. Returning to try a bobsweep. Maybe it will be better.
Hi Miranda,<br />Thank you for taking the time to share your feedback about your Shark UR2350S Robot. Something doesn’t seem quite right with the Wi‑Fi connection and app control, and we’d be happy to take a closer look into this for you. Please give our support team a call at 1-855-427-5127, Monday to Friday, 9 a.m. to 9 p.m. ET | Saturday, 9 a.m. to 6 p.m. ET, so we can assist further.<br />Kind regards,<br />Shark Clean
Verified Purchase
It works
It works great
Verified Purchase
Shark matrix
Very good items
No wrap ineffective
I bought the vacuum with the 60 day dock. Constantly have to take apart to clean the “no wrap” brush roll. I run it at max cleaning level and still leaves debris on floor. In all fairness I have golden retrievers who produce a lot of hair, but my old vac did a much better job. Only improvement is the navigation
Hi Sbarr,Thank you for sharing your experience with the Shark Matrix Self-Emptying Robot Vacuum. We’re glad to hear you’ve noticed an improvement in navigation, but we understand your disappointment with the cleaning performance and the maintenance required, especially when managing pet hair.Golden retrievers can certainly put a vacuum to the test, and we appreciate your honest comparison. While our Anti Hair Wrap technology is designed to minimize hair buildup, your feedback helps us identify areas where we can do even better, particularly for pet-heavy households.If you’d like to explore ways to optimize your robot’s performance or discuss whether a different model might better suit your needs, please feel free to reach out to our team at 1-888-228-5531.Kind regards, Shark Clean