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Customer reviews for Shark Matrix Self-Emptying Robot Vacuum With 30-Day Dock for
Shark Matrix Self-Emptying Robot Vacuum With 30-Day Dock
4.3 out of 5 stars
stars
377 ratings179 reviews
  1. 5 stars71% (267)
  2. 4 stars10% (39)
  3. 3 stars5% (19)
  4. 2 stars3% (13)
  5. 1 star10% (39)
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Showing 61-70 of 179 reviews
Mar 15, 2025
DJB
5 out of 5 stars review

Verified Purchase

Love this vac!

I love this vac! It works so much better than the Roomba I had previous to it. It cleans better and doesn’t get stuck all the time!

Helpful?6RDU7P1FSUH413608113152
Mar 29, 2026
Jacqueline
5 out of 5 stars review

I wasn’t expecting much but with 3 -70lb Border Collies, who shed year round, I was ready to try the Shark. I’m pleasantly surprised, did a great job on our wood and tile floors. A real plus is that the Shark also works on our short pile area rugs!

Helpful?6RDU7P1FSUH413608113152
Mar 27, 2025
garry burnett
3 out of 5 stars review

Verified Purchase

shark matrix review

i have only had robot for month, have had trouble with robot not charging because it doesn't go on charger all the way i have had to manually put it on charger for it to charge . sometimes it doesnt clean every room .

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hello Garry,Thank you for taking the time to leave a review.We're so sorry to hear that you have had to manually put your robot on the charger, and that sometimes it does not clean every room. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.Kind regards,Shark Clean

Jan 5, 2025
A friend
5 out of 5 stars review

Verified Purchase

Shark robo sweeper

Gave this as Christmas present. They have a dog that sheds and this has been the perfect answer. They are so pleased with it. It has helped them with animal hair

Helpful?6RDU7P1FSUH413608113152
Sep 28, 2025
Rob
5 out of 5 stars review

Verified Purchase

Great vacuum!

So far so good

Helpful?6RDU7P1FSUH413608113152
Nov 17, 2025
No reviews
5 out of 5 stars review

Verified Purchase

Excellent product

Does wonders!

Helpful?6RDU7P1FSUH413608113152
Oct 5, 2025
Smooths Girl
5 out of 5 stars review

Verified Purchase

10/10

So far so good!

Helpful?6RDU7P1FSUH413608113152
Mar 10, 2026
LR
1 out of 5 stars review

Don’t

Worked for 4 months and now can’t get it to do anything. Tried all the online support, but nothing has fixed my problem. Shark makes it very hard to contact a live person about a problem

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hello there,<br /><br />Thank you for taking the time to share your experience with us. We understand how frustrating it must be to have your unit stop working after just a few months, especially after trying all the online support options without success. This isn’t the level of support or performance we want for our customers, and we appreciate you bringing this to our attention. We do have several ways to connect with a live representative, including Facebook and Instagram, where our team can assist you directly. You’re also welcome to reach out to us by phone, which is the primary way to speak with a product specialist. You can give us a call at 1‑888‑228‑5531, where one of our product specialists will be more than happy to take a closer look at what’s going on with your unit.<br />We&#39;re available Monday to Friday, 9 a.m. – 9 p.m. ET, and Saturday, 9 a.m. – 6 p.m. ET.<br /><br />Kind regards,<br />Shark Home

Mar 13, 2026
MELINDA
5 out of 5 stars review

Amazing!

I’ve had three different brands and Shark is the best hands down. I have a shag rug the others wouldn’t go onto but this one cleans like a champ. Very impressed!

Helpful?6RDU7P1FSUH413608113152
Jan 15, 2025
Jackie
5 out of 5 stars review

Verified Purchase

Must have with 3 dogs!

We bought the Shark Matrix to replace our first Shark after a solid 5 years of service. Three dogs worth of dog hair everyday is a lot to keep up with and this bad boy nails it every time! We initially purchased a different brand, but after the first use and constantly having to free that vaccum from our rugs, we were reminded why we love Shark so much! I haven’t had to free the Matrix from a single rug yet and my floors are much cleaner! If you're in the market, this is well worth it!

Helpful?6RDU7P1FSUH413608113152