Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Shark Matrix Self-Emptying Robot Vacuum With 30-Day Dock for
Shark Matrix Self-Emptying Robot Vacuum With 30-Day Dock
4.3 out of 5 stars
stars
386 ratings188 reviews
  1. 5 stars70% (272)
  2. 4 stars10% (40)
  3. 3 stars5% (19)
  4. 2 stars4% (14)
  5. 1 star11% (41)

Member photos

Sort by |
Showing 71-80 of 188 reviews
Jan 21, 2026
Reviewer name: Richard
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Vac Away

Workes great on hard wood floors %26 low pile rugs. Has a hard time on thick rugs.

Review from walmart.com
Helpful?6RDU7P1FSUH413608113152
Aug 14, 2024
Reviewer name: Slime Shark
1 out of 5 stars
1 out of 5 stars review

Not so good

Here's a review you could use: I just bought this Shark robot vacuum, and within a few uses, it started making a loud clicking noise. I'm not sure if something is broken, but it’s concerning enough that I’ll be returning it. Disappointed, as I expected better quality.

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.This isn’t the experience we want our customers to have with your robot. If you still have the robot, please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.Kind regards, Shark Clean

May 23, 2025
Reviewer name: Keri
5 out of 5 stars
5 out of 5 stars review

Makes life easier

We have three dogs, which means a lot of dog hair. In the past, we've tried other brands of robot vacuums. While they did okay, it seemed like as much work to prep and clean up after them as it did to do the job ourselves. Also, they would get stuck, fall down the stairs, damage our floor because they were stuck, suck up objects they weren't supposed to, etc (depending on which vacuum it was). Not the Shark! This thing makes a map of the area and goes to work. I've watched it sense a chord that was in the way, go around it, and keep on vacuuming. It's smart and gets the job done. If it runs out of batteries, it goes home, recharges, and finishes the job. Plus, it empties itself, so the follow-up work is minimal. Its perfect for regular cleaning to keep your house in good shape.

Helpful?6RDU7P1FSUH413608113152
Mar 26, 2026
Reviewer name: Makenzy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great

Works amazing!

Helpful?6RDU7P1FSUH413608113152
Feb 24, 2026
Reviewer name: Angel
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Shark Matrix Self-Emptying Robot Vacuum

Excellent product!

Helpful?6RDU7P1FSUH413608113152
Apr 15, 2025
Reviewer name: EJR
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice Vacuum

Works great. Only reason not a 5 is because the app is a bit quirky.

Helpful?6RDU7P1FSUH413608113152
Mar 15, 2025
Reviewer name: DJB
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love this vac!

I love this vac! It works so much better than the Roomba I had previous to it. It cleans better and doesn’t get stuck all the time!

Helpful?6RDU7P1FSUH413608113152
Apr 25, 2026
Reviewer name: Sheila
1 out of 5 stars
1 out of 5 stars review

LOUD %26 runs into everything HARD

Very LOUD!! It also makes a clicking sound the entire time. It even runs into its own dock? After first try, I want to return it.

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hello Sheila, <br /><br />Thank you for sharing your review. We&#39;re disappointed to hear that your Shark Robot Matrix vacuum produces a loud sound. We understand how stressful it can be when it runs into its own dock unexpectedly, and we&#39;re sorry there&#39;s a constant clicking sound. You deserve a smooth and effortless experience, and we encourage you to contact us at 1-855-427-5127. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards, <br />Shark Home

Mar 14, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

it seemed to clean well before it stopped working.

it worked good when it ran, but it got a dust bin error that wouldn't clear. It barely cleaned the house once before this issue began.

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hello there,<br /><br />Thank you for sharing your experience with us. We understand how frustrating it must’ve been to have your robot run well at first, only to show a dust‑bin error that won’t clear, especially when it barely completed a full cleaning cycle before the issue started. This definitely isn’t the standard we aim to uphold for our customers. Our team would be more than happy to take a closer look at what’s happening and help get your robot working as it should, as we hope to be a trusted brand in your home. Please feel free to give us a call at 1‑888‑228‑5531, where one of our robot product specialists can assist you directly. We&#39;re available Monday to Friday, 9 a.m. – 9 p.m. ET, and Saturday, 9 a.m. – 6 p.m. ET.<br /><br />Kind regards,<br />Shark Home

Nov 23, 2024
Reviewer name: Vic
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Little Sucker

But it is a gift for my daughter. She has a big hairy dog. This vacuum even picks up his hair. We are amazed!

Helpful?6RDU7P1FSUH413608113152