Hi there, thank you for sharing your experience with us. We’re truly sorry to hear how frustrating the Wi‑Fi setup was, especially when you were simply looking for a straightforward, easy‑to‑use robot vacuum. That’s certainly not the experience we want for you, and we’re very sorry that this issue ultimately led to a return. If you ever need product support or assistance finding another robot vacuum that better fits your needs, please feel free to contact our customer service team at 1‑888‑228‑5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. We’re always here and ready to help. Kind regards,Shark Home

Hello Kathy, <br /><br />Thank you for sharing your review. We&#39;re truly disappointed to hear about your experience with the Shark Robot Vacuum. We understand how frustrating it is when the battery doesn’t hold a charge, the battery life feels too short, and the suction performance seems weaker compared to other models. You deserve a reliable vacuum to complete your cleaning tasks, and we encourage you to contact us at 1-855-427-5127. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards, <br />Shark Home

Hi Shelly,<br /><br />Thank you for reviewing the Matrix Robot. We understand how frustrating it must be to experience issues with no-go zones, lidar errors, and app connectivity. Please reach out to our Customer Service team for support at 1-888-228-5531. Our hours are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET, so we can help resolve this for you.<br /><br />Kind regards,<br />Shark Clean NA

Hello Bradley, thank you for your feedback and for highlighting this issue. We&#39;re sorry to learn about your experience with the unit, particularly the challenges with pairing, the need for multiple reconnections after an update, and the disappearance of the small guide wheel. When you reached out for assistance, you found out that the wheels were out of stock. Your insights are incredibly important to us as they help us enhance our products and services for you and others in the future. We&#39;re pleased we could resolve the issue by sending you a new unit. Kind regards, Shark Clean

Hello Darren, thank you for your review and for bringing this to our attention. We’re truly sorry to hear about the experience you’ve had over the last four months. This isn’t the level of performance we expect from our products, and we completely understand how frustrating this must be. You mentioned that your robot has become increasingly problematic, from refusing to follow maps, returning to the wrong rooms, getting lost trying to find the dock, repeatedly failing to remap despite resets, and being very noisy. We know how disappointing that can be, especially when it vacuumed well only when it actually moved where it was supposed to. We’d really like to look into these navigation and mapping issues in more detail so we can help get this resolved. Please contact our customer service team at 1‑800‑365‑0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. We’ll do everything we can to make this right and ensure your robot performs the way it should. Kind regards, Shark Clean