Hello Kathy, <br /><br />Thank you for sharing your review. We&#39;re truly disappointed to hear about your experience with the Shark Robot Vacuum. We understand how frustrating it is when the battery doesn’t hold a charge, the battery life feels too short, and the suction performance seems weaker compared to other models. You deserve a reliable vacuum to complete your cleaning tasks, and we encourage you to contact us at 1-855-427-5127. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards, <br />Shark Home

Hello Joseph,<br /><br />Thank you for taking the time to share your feedback with us. We’re glad to hear your robot is cleaning well, but we also understand how frustrating it can be when the unit is louder than expected and occasionally gets stuck in certain areas. Insights like yours are incredibly valuable, and we’ll be sure to take this information to our development team for consideration in future improvements. We’d also love the opportunity to take a closer look at your robot to ensure everything is working as it should and to help minimize the issues you’re experiencing. Please feel free to give us a call at 1‑888‑228‑5531, where one of our robot product specialists will be more than happy to assist you directly. We&#39;re available Monday to Friday, 9 a.m.–9 p.m. ET, and Saturday, 9 a.m.–6 p.m. ET.<br /><br />Kind regards,<br />Shark Home

Hi dear customer,<br /><br />Thank you for taking the time to share your experience with the Shark Matrix Self-Emptying Robot Vacuum. We&#39;re glad to hear it delivered solid cleaning performance, though we’re sorry the noise level made it difficult to enjoy your space while it was running.<br /><br />Sound is an important part of the user experience, especially for robotic models designed to work in the background. Your feedback is appreciated and will be shared with our product team as we continue refining performance with comfort in mind.<br /><br />If you’d like to explore tips to reduce noise or have any questions, feel free to reach out to us at 1-800-668-9600.<br /><br />Kind regards,<br />Shark Clean