Customer reviews for Shark Matrix Self-Emptying Robot Vacuum With 30-Day Dock

Customer reviews for Shark Matrix Self-Emptying Robot Vacuum With 30-Day Dock for

Shark Matrix Self-Emptying Robot Vacuum With 30-Day Dock

Back to item details

4.3 out of 5 stars

stars382 ratings184 reviews

Write a review

Member photos

Sort by |

Showing 11-20 of 184 reviews

Apr 3, 2025

Karen Giluso

5 out of 5 stars review

Verified Purchase

So Far, So Good!

I absolutely LOVE this product. However, it worked perfectly for 2+ weeks, then it went off line. After getting it back online, it only cleaned 1/2 of the house instead of the full run. The time after that, it was back to perfect. I'm hoping it was a fluke, but I'll feel more confident after another few weeks of perfect operation.

Helpful?

May 5, 2025

Sofia

4 out of 5 stars review

Verified Purchase

Shark matrix

I was hoping that this robot was everything I was looking for but unfortunately it’s not. It misses areas, leaves debris behind, and does not come back, it’s loud. Overall not too bad but for sure it could be better. I guess you get what you pay for.

Helpful?

Apr 28, 2025

Reddirtgirl

4 out of 5 stars review

Verified Purchase

Shark elf emptying robot

Does a great job cleaning. It does clean for a loooong time. It runs out of charge and goes to empty and recharge and then resumes. We worry our border collie will herd it ( she’s done it before with other models) if it resumes and we are gone to run an errand. You can set a “do not disturb” if your going to be gone and the dog is unsupervised. Probably not an issue with other dog breeds ; ) It lost its wi-fi connection and the shark help People got us back online. Although it did take 45 minutes and re-booting, app removal and re-install. So far it’s been great. Long hair needs to be removed frequently even if the bin isn’t full. The hair makes the brush get stuck.

Helpful?

Jan 10, 2026

Dread

4 out of 5 stars review

Verified Purchase

New Shark Matrix

It does exactly what we purchased it to do. Works fine. I do not want to connect everything to the control of others, so it's not connected to my WIFI. i have not used the mopping function yet, so I will not give it five stars because I do not know that all the features work as they were promoted.

Helpful?

Feb 9, 2025

Tina N

1 out of 5 stars review

Verified Purchase

Not impressed

Didn’t clean well and app wasn’t working properly. Contacted Shark and they said we needed to update the machine and app. Said it would take 48 hours - really? Waited more than 48 hours and nothing updated. Contacted Shark again and they said it was 48 business hours which is totally unacceptable. Even after more than 48 business still nothing updated. Returning this product.

Helpful?

reply from SharkNinja Product Expert

Hi Tina,We’re sorry to hear that your experience with the Shark Matrix Self-Emptying Robot Vacuum didn’t meet expectations, especially with the cleaning performance and app functionality. We understand how frustrating it is to wait for an update that doesn’t seem to resolve the issue.Our goal is to ensure a seamless experience, and we’d love to help troubleshoot further if you’re still open to it. If you decide to keep the unit, our team at 1-888-228-5531 can provide direct support to check for firmware updates or alternative solutions.We appreciate your feedback and regret any inconvenience this has caused.Kind regards,Shark Clean

Sep 12, 2025

1 out of 5 stars review

Verified Purchase

No charge

Charged for 12 hrs and would not start. I returned it for a Roomba

Helpful?

reply from SharkNinja Product Expert

Hi dear customer, We sincerely apologize for the situation you encountered with your Matrix Self-Emptying robot not working as it should, leading to your decision to return it. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. Kind regards, Shark Clean

Jul 13, 2025

VeeLude

5 out of 5 stars review

Verified Purchase

So Quiet

Runs quietly, easy to set up.

Helpful?

Mar 16, 2026

1 out of 5 stars review

Verified Purchase

Returned

I had an older little model and it quit so I tried this one. Never got it to work with all the wifi issues that wouldn't work. I wanted a simple on and off robot cleaner not a lunar landing.

Helpful?

reply from SharkNinja Product Expert

Hi there, thank you for sharing your experience with us. We’re truly sorry to hear how frustrating the Wi‑Fi setup was, especially when you were simply looking for a straightforward, easy‑to‑use robot vacuum. That’s certainly not the experience we want for you, and we’re very sorry that this issue ultimately led to a return. If you ever need product support or assistance finding another robot vacuum that better fits your needs, please feel free to contact our customer service team at 1‑888‑228‑5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. We’re always here and ready to help. Kind regards,Shark Home

Feb 10, 2026

KWats

4 out of 5 stars review

Verified Purchase

Cleans ok but noisy

If you have another robot, the two systems may get confused with set up and run cycles. I have an older model Matrix with two “side brushes” that is not nearly as noisy as this new model.

Helpful?

Mar 21, 2026

Joseph

3 out of 5 stars review

Verified Purchase

Good but not satisfying

Clean well it just very loud and get stuck in places sometimes and we have to go release the machine

Helpful?

reply from SharkNinja Product Expert

Hello Joseph, Thank you for taking the time to share your feedback with us. We’re glad to hear your robot is cleaning well, but we also understand how frustrating it can be when the unit is louder than expected and occasionally gets stuck in certain areas. Insights like yours are incredibly valuable, and we’ll be sure to take this information to our development team for consideration in future improvements. We’d also love the opportunity to take a closer look at your robot to ensure everything is working as it should and to help minimize the issues you’re experiencing. Please feel free to give us a call at 1‑888‑228‑5531, where one of our robot product specialists will be more than happy to assist you directly. We're available Monday to Friday, 9 a.m.–9 p.m. ET, and Saturday, 9 a.m.–6 p.m. ET. Kind regards, Shark Home