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Customer reviews for Shark Matrix Self-Emptying Robot Vacuum With 30-Day Dock for
Shark Matrix Self-Emptying Robot Vacuum With 30-Day Dock
4.3 out of 5 stars
stars
377 ratings179 reviews
  1. 5 stars71% (267)
  2. 4 stars10% (39)
  3. 3 stars5% (19)
  4. 2 stars3% (13)
  5. 1 star10% (39)
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Showing 11-20 of 179 reviews
Aug 13, 2024
Sharon
5 out of 5 stars review

Verified Purchase

Best purchase!

I am constantly fighting dog hair and this product is wonderful! I love how it maps out your home so that you can send it to a specific room. The app allows easy communication and updates. The daily scheduling option and automatic emptying station are a true bonus. I would highly recommend this product.

Helpful?6RDU7P1FSUH413608113152
Apr 3, 2025
Karen Giluso
5 out of 5 stars review

Verified Purchase

So Far, So Good!

I absolutely LOVE this product. However, it worked perfectly for 2+ weeks, then it went off line. After getting it back online, it only cleaned 1/2 of the house instead of the full run. The time after that, it was back to perfect. I'm hoping it was a fluke, but I'll feel more confident after another few weeks of perfect operation.

Helpful?6RDU7P1FSUH413608113152
Apr 28, 2025
Reddirtgirl
4 out of 5 stars review

Verified Purchase

Shark elf emptying robot

Does a great job cleaning. It does clean for a loooong time. It runs out of charge and goes to empty and recharge and then resumes. We worry our border collie will herd it ( she’s done it before with other models) if it resumes and we are gone to run an errand. You can set a “do not disturb” if your going to be gone and the dog is unsupervised. Probably not an issue with other dog breeds ; ) It lost its wi-fi connection and the shark help People got us back online. Although it did take 45 minutes and re-booting, app removal and re-install. So far it’s been great. Long hair needs to be removed frequently even if the bin isn’t full. The hair makes the brush get stuck.

Helpful?6RDU7P1FSUH413608113152
Apr 20, 2025
Sandra
5 out of 5 stars review

Verified Purchase

BEST PURCHASE I'VE MADE IN YEARS!!

I wasn't sure about a robotic vacuum. I'm a vacuuming snob. I own a Kirby, a Dyson, and a Shark upright. They clean perfectly. BUT... I adopted an English Golden Retriever and it's impossible for me to keep up with the shedding. She's a beautiful dog until her fur falls on the hardwood. This is the BEST purchase I have made in more years than I care to say. I LOVE THIS THING!! She cleans up, empties, and continues on her way till the entire surface(s) are free of dog hair. Couldn't ask for more - except maybe a robotic dusting machine (hint, hint).

Helpful?6RDU7P1FSUH413608113152
May 5, 2025
Sofia
4 out of 5 stars review

Verified Purchase

Shark matrix

I was hoping that this robot was everything I was looking for but unfortunately it’s not. It misses areas, leaves debris behind, and does not come back, it’s loud. Overall not too bad but for sure it could be better. I guess you get what you pay for.

Helpful?6RDU7P1FSUH413608113152
Jun 7, 2025
Nake
5 out of 5 stars review

Verified Purchase

Awesome vacuum.

Got this vacuum home and connected to my WiFi. Worked great for a week and started losing WiFi connection every day. It still ran its programed cleaning schedule but kept losing WiFi connection. It didn’t take long to reconnect, but wasn’t worth it. I took it back to the Sam’s club where I purchased it and switched for same model. It has runs flawlessly and it’s amazing how clean it keeps the floors.

Helpful?6RDU7P1FSUH413608113152
Jul 16, 2025
Francine A
1 out of 5 stars review

Verified Purchase

I returned it.

Probably works great but the vacuum itself is too thick to get under my sofas. I have a weird off brand one that is slim and fits under the furniture to pick up all the dust and dog hair. I wanted to treat myself to this brand because I have an upright by shark that works great, but I took this out of the box and saw that round tower on the top of the vacuum and knew it wouldn't fit under the furniture. I double checked and it was a no go so back into the box it went.

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hello,<br /><br />Your feedback means a lot to us! <br /><br />We&#39;re sorry to hear that you had some trouble with your Shark Matrix Robot, leading to your return. We’ll make sure to share your experiences with the relevant teams for future upgrades. We hope you might give our products another try down the road!<br /><br />Kind regards, <br />Shark Clean

Jul 21, 2025
Ron O
4 out of 5 stars review

Verified Purchase

Best decision

Best decision I've made this year. Takes a while to recharge but I'm getting used to that. I clean the dustbin, filters and main "hopper" after every mission 'cause that's just me (I figure it will clean better when it starts out clean). Plus, I'm retired so what else do I have to do?

Helpful?6RDU7P1FSUH413608113152
Sep 12, 2025
Av
1 out of 5 stars review

Verified Purchase

No charge

Charged for 12 hrs and would not start. I returned it for a Roomba

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hi dear customer,<br />We sincerely apologize for the situation you encountered with your Matrix Self-Emptying robot not working as it should, leading to your decision to return it. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.<br />Kind regards,<br />Shark Clean

Jan 3, 2026
Priscella
5 out of 5 stars review

Verified Purchase

Best lil helper

Works great way better than my Roomba. It’s quieter and doesn’t get lost

Helpful?6RDU7P1FSUH413608113152