Hello there,<br /><br />Thank you for taking the time to share your experience with us. We understand how frustrating it must be to have your unit stop working after just a few months, especially after trying all the online support options without success. This isn’t the level of support or performance we want for our customers, and we appreciate you bringing this to our attention. We do have several ways to connect with a live representative, including Facebook and Instagram, where our team can assist you directly. You’re also welcome to reach out to us by phone, which is the primary way to speak with a product specialist. You can give us a call at 1‑888‑228‑5531, where one of our product specialists will be more than happy to take a closer look at what’s going on with your unit.<br />We&#39;re available Monday to Friday, 9 a.m. – 9 p.m. ET, and Saturday, 9 a.m. – 6 p.m. ET.<br /><br />Kind regards,<br />Shark Home

Hello Sheila, thank you for sharing your feedback. We&#39;re glad to hear the Matrix Robot is doing a great job picking up dog hair and that the scheduled cleaning feature is working well for you. However, we&#39;re really sorry to hear about the noise level. If the noise becomes too disruptive, our Customer Support may be able to help troubleshoot or check whether your unit is louder than normal. Feel free to contact us at 1-888-228-5531 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Robot

Hello Davis,<br /><br />Thank you for sharing your experience. We understand how frustrating it must be to deal with charging and app issues, as this isn’t the experience we want for our customers. We’d love the opportunity to make this right. Please give us a call at 1-888-228-5531, and one of our specialists will be happy to assist you with troubleshooting or finding the best solution as we’d love to remain a trusted brand in your home. We’re available Monday to Friday: 9 a.m. – 9 p.m. ET, and Saturday: 9 a.m. – 6 p.m. ET.<br /><br />Kind regards,<br />Shark Clean

Hello Jenna, thank you for your review and for bringing these issues to our attention. We are disappointed to hear about your experience with poor battery life, difficulty in fitting under the couch, and frequent loss of internet signal. We understand how frustrating these problems can be, and this is not the standard we strive for. We truly appreciate your feedback, as it helps us improve and serve you and others better in the future. We would like to address the issues you mentioned. Please contact our customer service team at 1-855-427-5127. Our representatives are available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we will take the appropriate steps to resolve them. Kind regards, Shark Clean

Hi Angela,<br /><br />Thank you for your feedback. We’re disappointed to hear the noise level didn’t meet your expectations, and we understand how frustrating this must be especially when trying to enjoy your space. This isn’t our usual standard, and we appreciate you sharing this with us. Please contact our Shark Robot customer support team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right.<br /><br />Kind Regards,<br />Shark Clean NA

Hello Diane,Thank you for taking the time to leave a review.Based on the set up difficulties you described, it seems like there is a chance the vacuum or the app may not be working as they should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product.Kind regards,Shark Clean