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Customer reviews for Shark Matrix Self-Emptying Robot Vacuum With 30-Day Dock for
Shark Matrix Self-Emptying Robot Vacuum With 30-Day Dock
4.3 out of 5 stars
stars382 ratings184 reviews
  1. 5 stars70% (269)
  2. 4 stars10% (40)
  3. 3 stars5% (19)
  4. 2 stars3% (13)
  5. 1 star11% (41)

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Showing 101-110 of 184 reviews
Jan 14, 2025
Kerry B
5 out of 5 stars review

Verified Purchase

Great Product, Gread Price

Great robotic vacuum, took a little learning, but my wife and I are very satisfied.

Helpful?6RDU7P1FSUH413608113152
Feb 5, 2025
Shelly G
5 out of 5 stars review

Verified Purchase

Better than I thought.

I was skeptical, but I love this thing!!!

Helpful?6RDU7P1FSUH413608113152
Oct 12, 2024
Bob
5 out of 5 stars review

Verified Purchase

Best robot vac ever

Picks up everything. My floors have never been so clean.

Helpful?6RDU7P1FSUH413608113152
Oct 24, 2024
Mkell
5 out of 5 stars review

Verified Purchase

Love it!

This is my first purchase like this, so far it works well!

Helpful?6RDU7P1FSUH413608113152
Apr 13, 2025
Dolores
5 out of 5 stars review

Verified Purchase

Love it!!!

The map is a little confusing to set up but it follows what you set up and works great!

Helpful?6RDU7P1FSUH413608113152
Apr 18, 2025
Martha Martin
5 out of 5 stars review

Verified Purchase

Happy

So far so good

Helpful?6RDU7P1FSUH413608113152
May 23, 2025
Keri
5 out of 5 stars review

Makes life easier

We have three dogs, which means a lot of dog hair. In the past, we've tried other brands of robot vacuums. While they did okay, it seemed like as much work to prep and clean up after them as it did to do the job ourselves. Also, they would get stuck, fall down the stairs, damage our floor because they were stuck, suck up objects they weren't supposed to, etc (depending on which vacuum it was). Not the Shark! This thing makes a map of the area and goes to work. I've watched it sense a chord that was in the way, go around it, and keep on vacuuming. It's smart and gets the job done. If it runs out of batteries, it goes home, recharges, and finishes the job. Plus, it empties itself, so the follow-up work is minimal. Its perfect for regular cleaning to keep your house in good shape.

Helpful?6RDU7P1FSUH413608113152
Aug 14, 2024
Slime Shark
1 out of 5 stars review

Not so good

Here's a review you could use: I just bought this Shark robot vacuum, and within a few uses, it started making a loud clicking noise. I'm not sure if something is broken, but it’s concerning enough that I’ll be returning it. Disappointed, as I expected better quality.

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.This isn’t the experience we want our customers to have with your robot. If you still have the robot, please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.Kind regards, Shark Clean

Mar 14, 2026
anonymous
1 out of 5 stars review

it seemed to clean well before it stopped working.

it worked good when it ran, but it got a dust bin error that wouldn't clear. It barely cleaned the house once before this issue began.

Helpful?6RDU7P1FSUH413608113152
reply from SharkNinja Product Expert

Hello there,<br /><br />Thank you for sharing your experience with us. We understand how frustrating it must’ve been to have your robot run well at first, only to show a dust‑bin error that won’t clear, especially when it barely completed a full cleaning cycle before the issue started. This definitely isn’t the standard we aim to uphold for our customers. Our team would be more than happy to take a closer look at what’s happening and help get your robot working as it should, as we hope to be a trusted brand in your home. Please feel free to give us a call at 1‑888‑228‑5531, where one of our robot product specialists can assist you directly. We&#39;re available Monday to Friday, 9 a.m. – 9 p.m. ET, and Saturday, 9 a.m. – 6 p.m. ET.<br /><br />Kind regards,<br />Shark Home

Apr 10, 2026
Craig
5 out of 5 stars review

Great product

Great vacuum! Works really nicely and price is a steal.

Helpful?6RDU7P1FSUH413608113152