Hello,Thank you for taking the time to leave a review.This isn’t the experience we want our customers to have with your robot. If you still have the robot, please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.Kind regards, Shark Clean

Hello Sheila, <br /><br />Thank you for sharing your review. We&#39;re disappointed to hear that your Shark Robot Matrix vacuum produces a loud sound. We understand how stressful it can be when it runs into its own dock unexpectedly, and we&#39;re sorry there&#39;s a constant clicking sound. You deserve a smooth and effortless experience, and we encourage you to contact us at 1-855-427-5127. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards, <br />Shark Home

Hello there,<br /><br />Thank you for sharing your experience with us. We understand how frustrating it must’ve been to have your robot run well at first, only to show a dust‑bin error that won’t clear, especially when it barely completed a full cleaning cycle before the issue started. This definitely isn’t the standard we aim to uphold for our customers. Our team would be more than happy to take a closer look at what’s happening and help get your robot working as it should, as we hope to be a trusted brand in your home. Please feel free to give us a call at 1‑888‑228‑5531, where one of our robot product specialists can assist you directly. We&#39;re available Monday to Friday, 9 a.m. – 9 p.m. ET, and Saturday, 9 a.m. – 6 p.m. ET.<br /><br />Kind regards,<br />Shark Home