Customer reviews for Samsung Bespoke 29 cu. ft. French Door Refrigerator forMember photos
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Worst appliance I’ve purchased along with the dw
The front lower part of the fridge (frame surrounding the 2 compartments) is so hot that you can’t touch it longer than 1-2 seconds for fear of burns. I’ve never experienced this before and consider it a safety hazard, particularly, with my younger grandchildren. It also impacts the ability of the freezer side to produce ice. I have to keep a cooler in the kitchen just to have any ice. Other dw I had kept breaking and I had to always wait on parts. Only 3 years old. I got rid of it and purchased a different brand. I’ve had nothing but problems with all of my Samsung appliances. What a huge disappointment. I guess my stove will be next.
Hello Timothy, We understand that your overall experience using the refrigerator and dishwasher can be disappointing. Let us help. We have provided a link to help troubleshoot an ice maker that does not produce ice. It also includes additional resources to help when the fridge is not cooling enough, the refrigerator door is not closing correctly, frost forms in the freezer or refrigerator, water and ice dispenser, steps for replacing the water filter, instructions for testing or resetting the ice maker, refrigerator error codes (if any) and a video to watch from start to finish. Samsung ice maker is not making any ice: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice You may also refer to the user manual for additional recommended actions if the ice maker is not producing ice. See page 87. https://downloadcenter.samsung.com/content/UM/202504/20250411114557838/T-TYPE_RF9000DC_DA68-04752V_EN_MES_CFR_250403.pdf Lastly, below is a video link you may watch until the end on maintaining the ice maker. How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4 Should you need further assistance with the lower part of the fridge, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1150491609 to help our team pull up your information when you message us. Thank you. -Angelica
Do not recommend
I’m confirming the other reviews talking about the ice maker going out. About 7 months after owning it, one of the section stopped freezing all together. Now 12 months into owning it the ice maker stopped making ice, the came out to fix and 3 days later the entire unite stopped working. Everything had to be thrown out.
Hello, We understand the dismay about what transpires with the refrigerator. You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica
Ice Everywhere!!!!
Bought this 4 door flex unit and have had nothing but issues with the ice maker. Constantly have to clean out lower drawer that gets ice all inside of it. It continually builds a wall of ice in the rear corner of the ice tray preventing any new ice from back filling what we use. We essentially have to yank the drawer out to shift any ice from the rear to the front and chop out any formed ice wall in the back. For such an expensive fridge, this ice maker is horrible!
Ice Bites and Cubes are not worth it
Love the design and layout of unit. The ice makers however are awful. The constantly dispense broken ice, cubes and bites - we have removed, defrosted, cleaned and reset multiple times. Issue keeps occurring. The water tubes to the trays are not iced over and are clear - water sometimes spills out of trays and then ices up the drawer and trays. Super frustrating design and to deal with.
Hello, We want to inquire more about what transpires with the refrigerator and would like to assist as soon as possible. You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica
Great for the 2 years it worked
There are so many things we really like about this fridge. We love the beverage center and the built in water pitcher for filtered water. We love that the 4th compartment can be used for fruits and vegetables since we don't need a large freezer but do need more refrigerator space. HOWEVER, the mini ice cube maker in our fridge never worked - it caused the freezer to ice over every time we turned it on, so we leave it off (not a big deal for us). Then, 2 1/2 years after purchase, there was ice buildup that blocked the refrigerator fan and caused the refrigerator section to stop cooling. Bottom line - it's a well thought out refrigerator with great features but HORRIBLE engineering.
Hi Jtent, It sounds like you really appreciate many of the thoughtful features this fridge offers, especially the beverage center and the FlexZone compartment. Given the complexity of these systems, having a qualified technician come by for a thorough assessment would be the best step at this point to ensure everything is running smoothly and to help prevent any further interruptions. You can schedule an appointment by visiting the Samsung link below: Repair Services: https://www.samsung.com/us/support/service/ If you prefer to reach out and set an appointment that way, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1150355411 to help our team pull up your information. Leo
Horrible Ice maker
Ice Maker literally broke off in my hand when I went to reset it! Samsung Care only warranties their repairs for 30 days! Ice maker was repaired once and had the same problem maybe 6 months later! Now it’s gonna cost upwards of $500! Cheaper to buy a new fridge of another brand!
We are here to assist you at any time, Mr. Mike. We would like to speak with you directly to offer support, review other available options, and address any concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150602497, to help our team locate your information when you message us. Have a great day. -John
You may want to look elsewhere.
Ice cube tray.... Is it the beginning of the end? We spent a lot of money to have water just pouring into the ice cube container, not the tray!
Hi there, This is not the experience we want you to have. We're here to help with your refrigerator. Here is a link to help you with your ice maker that is leaking water. Please note that there are hyperlinks you can click, which will give you additional information. Leaks under the drawers, under the fridge, or in other areas: https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-under-the-drawers-under-the-fridge-or-other-areas Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number () when you message us so our team can retrieve your information. Thank you. -Kimberly
DO NOT BUY
DO NOT BUY. This poorly made fridge lasted 14 months. It has been an AWFUL experience with Samsung to get it replaced. You can’t get in touch with anyone and then you’re on hold for 30 mins when you do. I will never buy a Samsung appliance again.
Greetings! It’s understandable to feel let down when something you rely on every day doesn’t hold up—especially so soon. We would love to speak with you directly to gather more information on what happened with your refrigerator and your experience with it, and determine the steps that can be taken to assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1150421556 to help our team pull up your information. Leo
Ice Maker doesn't Work
I bought this refrigerator and few months later the ice maker stopped working. The technician went 4 times, change the parts and still not working. I need Samsung to replace my refrigerator.
Great if you hate ice
We've had 2 Samsung refrigerators. Never again. After multiple ice maker replacements, it still doesn't work. Found out through a Facebook group action is going to be taken because it happens to most of their refrigerators with ice makers
Good day,We understand where you're coming from, and we wish to aid you with the ice maker, Nick and Lisa.The link below will show you the steps to increase the effectiveness of the ice maker. For more details, please select the corresponding bullet points which affect ice production. We also recommend watching the videos and visiting the embedded links.The Samsung ice maker is not working:https://www.samsung.com/us/support/troubleshoot/TSG10002387/Should you require further assistance, please feel free to get back to us via the following options:1. Facebook Messenger: http://m.me/samsungsupport2. Twitter: https://twitter.com/messages/compose?recipient_id=187685133. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/usWhen you message us, please provide us with this reference number 1147446817, to help our team pull up your information.Have a great day!^Chrystel