Hi Deeann, That kind of experience can be incredibly frustrating—especially with a relatively new appliance. We would love to speak with you directly to gather more information about your experience and determine the steps that can be taken to assist with your refrigerator. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150295490 to help our team pull up your information. Leo