I’m sorry to hear about the delay! We appreciate your patience while we work on getting that replacement to you. If you need any further assistance or have questions, don’t hesitate to reach out. We're here to help!

Hello, Please try to reset your unit. You are also able to proceed via our warranty service. -Nine Stars Group

Hello, Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. -Nine Stars Group

We are so happy to hear you are enjoying your unit! -Nine Stars Group

Sorry to hear the lid isn’t working properly. Please email us at info@ninestarsusa.com so we can help sort this out. We want to make sure your experience is smooth and hygienic!