Skip to Main Content
Sams Club
Sams Club
Customer reviews for Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal. for
Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal.
4.4 out of 5 stars
stars809 ratings369 reviews
  1. 5 stars73% (588)
  2. 4 stars12% (94)
  3. 3 stars3% (28)
  4. 2 stars3% (23)
  5. 1 star9% (76)

Member photos

  • +5 images
Sort by |
Showing 341-350 of 369 reviews
Jul 24, 2024
nankatfog
4 out of 5 stars review

Was great until it wasn't

Bought this in Oct 2023 and it worked great until a couple days ago and the lid decided not to go up anymore. Sounds like it wants to but won't. Even replaced the batteries but that didn't help. Kind of a lot of money for a trash can that o ly lasts 9 month.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hi Customer, Thank you for bringing this concern to our attention and apologize to hear about the issues you are currently experiencing with your trash can. Please head to our website at https://ninestarsusa.com/ and fill out a claim form so we may send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!

Dec 1, 2016
lea
1 out of 5 stars review

works until warranty is up

I bought two of these and both of the lids stopped working after a year and no longer under warranty. I changed batteries, cleaned lids, applied wd40, everything I could think of and they refused to open more than an inch. If you only want your trash can to work for a year then buy it, otherwise I suggest buying something else.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Dear Lea,Thank you for your review and purchase. We are so sorry you are not satisfied with your trash can. The motion sensor is supposed to work,this is not normal. The unit includes a 2 year warranty and can be replaced. If you are interested in a replacement please contact us via email at info@ninestarsusa.com.-NineStars Customer Service

Jan 9, 2021
Kimberly
1 out of 5 stars review

Horrible

Horrible quality and design. Our stop working after a few months, tried to contact the Ninestar immediately and left several messages. No one has contacted us back. The automated system says they're not even sending out warranty replacements parts until April. Purchased 2 sets (one as a house warming present) and regret them both.

Helpful?3KAR33X29Z4P13600362222
reply from Supplier Response

Hello,   <br /><br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is simple, please just submit a &#34;Contact Us” form at www.ninestarsusa.com. Thanks again. <br /><br /> <br /><br />-Nine Stars Group

Apr 15, 2020
Anne
1 out of 5 stars review

Broke within a.year

After having these cans for a year, the plastic gear that opens the large can has cracked and now the lid will not open or close by itself anymore. My son also owns these cans and the exact same thing happened to his! DO NOT BUY unless you want it to be useless within a year.

Review from walmart.com
Helpful?3KAR33X29Z4P13600362222
Dec 31, 2016
Palani
5 out of 5 stars review

Very Pleased

I bought one for myself several years ago. I have not had any problems with either the lid or the can itself. I have yet to change batteries. We use it in the kitchen so it gets a great deal of use. I was so pleased with mine that I have been giving this same trash can as gifts. The recipients thought it was a joke but have become avid fans of the 9 Star Sensor Trash Can.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Thank you for your review! We are excited that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.-Nine Stars Customer Service

Jan 10, 2015
Bellanco
5 out of 5 stars review

Two for the price of One

First, I ordered the EKO which they didn't have anymore, so I ordered the Nine Stars. Of course, I got two cans for the price of one. They are great. I just like to walk by it and wave my hand to make it open. With the optional buttons that opens it and keeps it open until you are ready to close it is the best feature. Everyone should have one. Only had it for a month, so I can't tell about how long the batteries will last. We will see.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

We are so happy to hear you are enjoying your unit! <br />-Nine Stars Group

Feb 25, 2017
busy mom of 4
1 out of 5 stars review

both broken within a year!

I love how they these trashans look and the touchless opening system but the quality is poor. The small one quit opening after a few months of use and the large one quit opening after having it a year. both need to be opened manually now, which is a pain and I am searching for something new. Don't waste your money on these!

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Dear Busymomof4,Thank you for your feedback and purchase.We are sorry you were not satisfied with the unit. The units motion sensor should not have stopped working, this is not normal. The unit can be reset or replaced, if you are interested in a replacement please email our customer service department at info@ninestarsusa,com .-NineStars Customer Service

Sep 11, 2022
shell fish
3 out of 5 stars review

Look nice, heavy, seem well made except for when tried to open battery compartment to install batteries the tab broke off (cheap plastic). Biggest complaint is if you walk by too closely or if our (large) dog walks by, it will open. Easy to open manually so you could turn it off unless cooking etc where would be most helpful to be on auto if needed.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Thanks for the feedback! lf you need anything, feel free to reach out to us at info&#64;ninestarsusa.com -Nine Stars Group

Jul 24, 2020
Saltraker
4 out of 5 stars review

Batteries

Based on the listed specifications, I ran out and bought D and C cell batteries. Unfortunately, the specs are incorrect. The larger unit runs on three C cells, the smaller on two C cells. So, I have a bunch of D cells that I have no use for. Will look forward to using these cans, anyway...as soon as I buy some more C cells!

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hello,   <br /><br />Thank you for your review! We are so glad you’re enjoying your trash can! We will most definitely pass this feedback on to our developers for continued product improvement. If in the future you have any questions, please feel free to contact our customer service department via "Contact Us” form at www.ninestarsusa.com. We would be happy to assist!   <br /><br />-Nine Stars Group

Jul 15, 2014
gpetefish
5 out of 5 stars review

excellent affordable quality product

We have had these a month now and they are wonderful. Our friends are already purchasing them.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

We are so happy to hear you are enjoying your unit! <br />-Nine Stars Group