Hi Customer, First and foremost, I want to express my sincere apologies for the inconvenience and frustration this situation has caused you. I truly appreciate your patience and your commitment to our brand. I understand the importance of a timely resolution, and I share your disappointment that you have not yet received a response from us. Please feel free to reach out to us directly via-phone ext 107 so we can rectify the situation and make things right. I look forward to hearing from you and hope you have a wonderful day!

Hello,<br /><br />Thank you for contacting us via your review. We are so sorry to hear you are having issues with your lid. Please note you do have warranty for 2 years from the purchase date. If you would like to file a claim please fill out a contact us form on our website at www.ninestarsusa.com. Unfortunately, the battery cap is not covered under the warranty but you can buy a new cap for $4.00 and right now we are currently offering free shipping anywhere in the United States. -NineStars Group

Hi Customer, Thank you for your message and for informing us of your decision. We are sorry to hear about your dissatisfaction with our service. We want you to know that our goal is not to inconvenience our customers or incur unnecessary expenses. We are committed to providing quality products and exceptional service. If there&#39;s anything specific, we can do to address your concerns or if you have further questions, please don&#39;t hesitate to reach out to our customer service team directly via phone. Thank you have a wonderful day!

Hi Customer, We sincerely apologize for the inconvenience you've experienced with our garbage can, and we understand your frustration. We strive to provide products of the highest quality, and it's disheartening to learn that your experience fell short of our standards. We want to make things right for you. Please feel free to reach out to us via phone. Thank you and have a wonderful day!

Hello jmtz, Thank you for your review! We are so glad you’re enjoying your trash can! &#x1f60a; Should you need further assistance, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be more than happy to assist! -Nine Stars Group

Thanks for the kind words! We’re glad you find them well made and working well. We appreciate your trust in our quality and design.

Sorry to hear about the issue with your smaller trash can. Please email us at info&#64;ninestarsusa.com<br /> so we can assist you. At Nine Stars, we’re committed to hygiene, technology, and transparency to make things right.

Sorry to hear about the lid issue. If you haven’t already, please reach out to us at info&#64;ninestarsusa.com—we’d like to help if we can. We hope you’re still enjoying the lid! Our goal is to provide hygiene, technology, and transparency.

Hi Customer, Thank you for bringing this concern to our attention and apologize to hear about the issues you are currently experiencing with your trash can. Please head to our website at https://ninestarsusa.com/ and fill out a claim form so we may send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!

Thanks for your feedback! We're sorry to hear the lid on your large can isn’t working properly. We recommend trying the reset steps outlined in the manual, as that often resolves lid issues. If you're still within our 2-year warranty, we’d be happy to send a replacement—just reach out to us at info@ninestarsusa.com. We appreciate you sharing your experience!