Thanks for reaching out, Sassy—sorry to hear about the trouble with the lid! That definitely shouldn’t be happening, especially so soon after purchase. It sounds like there may be an issue with the motor or internal gear.<br /><br />Please email us at info&#64;ninestarsusa.com with your order info and a brief description of the issue (feel free to include a short video if possible). We’ll do our best to resolve it quickly for you!<br /><br />We’re here to make sure you’re taken care of.

Dear Ashallan,Thank you for your review! We are excited that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.-Nine Stars Customer Service

Thank you for bringing this concern to our attention. We are sorry to hear that your unit arrived damaged. In order to obtain an exchange or return, please contact the retailer where the item was purchased from. We understand you received an orange paper, but that is more for troubleshooting or issues with your lid. We apologize for any inconvenience this may have caused you. Thank you and have a wonderful day!

Hi Customer, We sincerely apologize for the inconvenience you&#39;ve experienced with our garbage can. We would like to make things right for you. Please feel free to head to our website at https://ninestarsusa.com/ and fill out a claim so we may send you a replacement lid. Thank you and have a wonderful day!

Hi Debi,<br /><br />Thank you for bringing this concern to my attention. I sincerely apologize for the inconvenience and frustration caused by our garbage can. We would like to make things right for you. Please visit our website at https://ninestarsusa.com/ and fill out a claim so we can either send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!

Dear Big Dave, Thank you for your review! We are excited that you are happy with this trash can! &#x1f60a; Should you ever have any questions, or concerns, please feel free to contact our customer service department at info&#64;ninestarsusa.com.-Nine Stars Customer Service

Thanks for your feedback—we’re sorry the experience has been frustrating. It sounds like the sensor may need adjustment or there could be a technical issue. Please email us at info&#64;ninestarsusa.com so we can help troubleshoot or offer a solution. We’re committed to combining hygiene with smart technology, and we’d like to make this right for you.

Dear EarthRN, Thank you for your review and purchase. We are so sorry you are not satisfied with your trash can. The motion sensor is supposed to work,this is not normal. The unit includes a 2 year warranty and can be replaced. If you are interested in a replacement please contact us via email at info@ninestarsusa.com.-NineStars Customer Service

Dear Latrina,<br /><br />Thank you for your review, we appreciate you reaching out. We're so sorry your having issue with your unit we certainly want to make this right for you! After purchase your Can does come with a 2 year warranty and we would like to replace the unit you have! <br />Please feel free to call or email our customer service department at (909)620-8877 / info@ninestarsusa.com<br />Your 100% satisfaction is our #1 goal!<br />Thank you!<br />-Nine Star Team

Hi there,<br /><br />We are sorry to hear this. Please contact the manufacturer&#39;s customer service department at www.ninestarsusa.com via the &#34;Contact Us&#34; form as they will be able to further assist you with the 2 year warranty on the lid&#39;s functionality. Thank you.