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Customer reviews for LG 23 cu. ft. Counter Depth Side-by-Side Refrigerator for
LG 23 cu. ft. Counter Depth Side-by-Side Refrigerator
3.9 out of 5 stars
stars
115 ratings115 reviews
  1. 5 stars50% (58)
  2. 4 stars23% (26)
  3. 3 stars6% (7)
  4. 2 stars7% (8)
  5. 1 star14% (16)
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Showing 71-80 of 115 reviews
Aug 30, 2023
Barb
1 out of 5 stars review

Horrible delivery and bad icemaker

I really want to love this fridge. It is everything we want when replacing our dud french door samsung. It is roomy and well organized. I have had the unit for 3 months and the icemaker has failed. It has been difficult navigating the LG repair process because the AI used to send text trouble shooting videos thinks I have a different icemaker and the operators that keep calling me from the call center seem to think I am an idiot who can't turn the icemaker on. The team from XPO who delivered had trouble getting my old refrigerator out the garage door...they dented the steel door from the kitchen to the garage. They insisted the fridge wouldnt fit in the space. I pointed out that it wasn't level left to right and when they leveled it, it magically shrank to fit. They commented that a water line was already in place and handed me the one included for installation, and I reminded them that they were required to replace the line to avoid warranty issues. I definitely got an eyeroll. I noticed at that point that the doors weren't level, and they said it would "get more even when we filled it. I opened the fridge and noticed that they had not removed the packing materials as they were packing their unused tools. They said they did not do that. They gathered what little trash they had given they had not actually removed the 27 pcs of styrofoam and 40 yds of plastic film from the fridge. AND, they failed to install the filter for the icemaker so the first batch of ice tasted like chlorine. I sold major appliances for over 10 years, and to say this was a huge disappointment is an understatement. I purchased the rest of my LG appliances from the other warehouse store in our area and delivery was wonderful. Unfortunately, this fridge is not offered there. Be better, Sam's.

Helpful?52RRA9SRDU5I13599663253
reply from LGAnswers

Hello Barb! We appreciate you informing us about the delivery and installation issues you encountered with your LG 23 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. We apologize for any inconvenience this has caused you, but because we are a third party, we recommend coordinating with Sam's Club for the issues you encountered and then informing them that because this is a delivery issue, they are in charge of providing you with a reasonable justification for their error. Best wishes! ~Rita

May 21, 2023
Irish19
5 out of 5 stars review

Verified Purchase

Nice looking refrigerator

Good refrigerator. Bought counter depth model and was pleasantly surprised at how roomy the interior is. Works well and we are very happy with it.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
Dec 12, 2022
Kulwinder
5 out of 5 stars review

Verified Purchase

Strong Build , Effective cooling ..

I bought this refrigerator more than 5 months now. And I happy to use it. It feels great to use it everyday

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
Nov 22, 2022
EWJR
4 out of 5 stars review

Verified Purchase

Refrigerator purchased online

[This review was collected as part of a promotion.] Clean look , efficient interior . The bins are nice size .

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
Mar 16, 2023
FisherFam
5 out of 5 stars review

Verified Purchase

Great volume

[This review was collected as part of a promotion.] Holds a lot of volume for the size. Good storage on doors and drawers.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from social/lg

We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha

Sep 24, 2023
Cold storage
5 out of 5 stars review

Verified Purchase

Perfect fit

[This review was collected as part of a promotion.] Looks good and works well. Perfect fit for my tight space

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
Dec 15, 2023
Karen not That Karen
5 out of 5 stars review

Verified Purchase

Great value!

Very nice! Runs quietly, and closes easily. Lots of usable space. Love the simple temperature control.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
Aug 11, 2022
tshell
5 out of 5 stars review

Verified Purchase

Love my new refrigerator

Love the style and functionality of this refrigerator. Didn't need fancy ice so this works for our needs

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
Sep 21, 2022
Dallas Guy
5 out of 5 stars review

Verified Purchase

Best fridge I have ever owned

This fridge is amazing. It fits the space that it is in, has water, ice, crushed ice and stays cooler than my old fridge

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
May 8, 2023
Anonymous
4 out of 5 stars review

Verified Purchase

great style. Spacious, good cooling & Ice making

everything built in fridge is great silent. Great to Have Thanks to LG great style , space, cooling and silence

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from LG Social.

Hey there. Thank you for sharing your love for our LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.