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Customer reviews for LG 23 cu. ft. Counter Depth Side-by-Side Refrigerator for
LG 23 cu. ft. Counter Depth Side-by-Side Refrigerator
3.9 out of 5 stars
stars
117 ratings117 reviews
  1. 5 stars50% (58)
  2. 4 stars23% (27)
  3. 3 stars6% (7)
  4. 2 stars7% (8)
  5. 1 star15% (17)
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Showing 111-117 of 117 reviews
Feb 4, 2025
Reviewer name: Frustrated with ice maker
1 out of 5 stars
1 out of 5 stars review

Ice maker not working

ice maker stopped working. when i call the 800 number, they send a link to your phone and its a you tube video to watch and its not even the model i have so it is not good for me.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from LG Digital Care Team

Hey there! We want to help get your ice maker working again so you can enjoy nice cold drinks again as soon as possible. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting you've tried, and we'll be ready to look into this further! *Josh

Feb 12, 2025
Reviewer name: KAROMARO
1 out of 5 stars
1 out of 5 stars review

GARBAGE DONT PURCHASE

The bottom plastic shelf where the milk goes randomly broke. This is ridiculous as there wasn't much in the shelf. It's been only slightly over a year since purchase. Dont have anything good to say about this brand refrigerator.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from LG Digital Care Team

Hey there. Thank you for sharing your feedback. We understand how inconvenient it can be when something breaks unexpectedly, especially with a product that is only over a year old. We'd like to help you resolve this. We found the replacement bin for your LG fridge. You can purchase MAN64890501 here: https://shorturl.at/YE9gL. For other questions, private message us on social media @LGUSSupport with your contact details. We're always here to help. ^David

Jul 20, 2025
Reviewer name: Ippo
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Bad fridge

Need to return it

Review from walmart.com
Helpful?52RRA9SRDU5I13599663253
reply from LG Digital Customer Care

Hi, Ippo. Thank you for sharing your experience with us regarding your LG Refrigerator (LRSXC2306S) model. We understand your desire to return your unit. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience. Your feedback is important, and we&#39;d like to assist you further.<br /><br />Regarding returns, the process typically depends on where the appliance was purchased and its specific return policy. A common first step is to review the return policy of the retailer from whom you bought this unit, as they will have the most direct process for handling returns or exchanges. For quick assistance, you may visit https://www.walmart.com/help/article/walmart-standard-return-policy/adc0dfb692954e67a4de206fb8d9e03a.<br /><br />For further assistance, please send us a private message on social media &#64;LGUSSupport, and our team will be more than happy to explore possible solutions. ^Juvy

Jul 9, 2024
Reviewer name: EdgarRealty
2 out of 5 stars
2 out of 5 stars review

[This review was collected as part of a promotion.] New fridge. Less than six months old and quit working.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from LG

Hi, Edgar. Thank you for sharing your experience with your LG Refrigerator (LRSXC2306S) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy

Dec 29, 2024
Reviewer name: Andib777
4 out of 5 stars
4 out of 5 stars review

Low profile

We really like the low profile of the counter depth. And the recessed handles. Sure do wish that we could adjust the shelves though

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from LG Digital Care Team

Hi Andib, thank you for sharing your experience with the LRSXC2306S. It’s great to hear the counter‑depth profile and recessed handles are a strong match for your kitchen. You mentioned wanting more shelf flexibility. A helpful first step is removing the items from the shelf and lifting from the front edge to check whether the shelf can be repositioned within the available slots. This guide walks through the adjustment and removal process: https://www.lg.com/us/support/video-tutorials/shelf-adjustment-and-removal-refrigerator-CT10000021-20150262918546 If you’d like help reviewing storage setups, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Dec 6, 2022
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Great features on this model

[This review was collected as part of a promotion.] I brought this same model and i am completely satised with it

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
Aug 17, 2024
Reviewer name: Matt1204
5 out of 5 stars
5 out of 5 stars review

We love our fridge

Great products and LG has great service. We love our LG appliances.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from LG

Hi, Matt! What a fantastic shout‑out! We’re thrilled to hear how much you’re enjoying your LG appliances, and it’s awesome to know both the products and the service have made such a strong impression. We appreciate you being part of the LG family! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James