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Customer reviews for LG 23 cu. ft. Counter Depth Side-by-Side Refrigerator for
LG 23 cu. ft. Counter Depth Side-by-Side Refrigerator
3.9 out of 5 stars
stars
117 ratings117 reviews
  1. 5 stars50% (58)
  2. 4 stars23% (27)
  3. 3 stars6% (7)
  4. 2 stars7% (8)
  5. 1 star15% (17)
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Showing 91-100 of 117 reviews
May 14, 2023
Reviewer name: lisa2032
3 out of 5 stars
3 out of 5 stars review

Interior shelves are cheap

I bought the more 'modern' updated LG sided-by-side model without the handles. I thought everything else would pretty much be the same as my previous LG. However, the new design of the storage shelves is thin and less durable. They also put the slide access on the drawers underneath the drawers so you have to stoop down to the floor to open a drawer. Poor design. I

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from LG Social Media

We appreciate all feedback with your and thank you for bringing this to our attention LG 23 cu. ft. Side-by-Side Counter-Depth Refrigerator with Smooth Touch Dispenser, model LRSXC2306S. This will be shared to the rest of the team for future product improvements. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Danee

May 31, 2022
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

Not enough light

[This review was collected as part of a promotion.] Omce you fill the fridge its dark inside due to the fact there's only one light all the way at the top back of the fridge. The drawer compartments need to have there pull handles on top rather then the bottoms. To open the lowest drawer you need to be almost on the floor. Not well throughout.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
May 3, 2025
Reviewer name: PamC
2 out of 5 stars
2 out of 5 stars review

Delivery of Refrigerator

not so much a review of the product but beware buying a refrigerator from Sams Club. I purchased this one on 4-22-25 and the site stated it would be delivered by May 1. Instead, I am still waiting and now it will not be delivered until 5-8-25. The delivery company they use said they don't know why Sams Club makes these promises as it really is the date by which the refrigerator will be received by the delivery company and they have multiple items to deliver. Absolutely ridiculous as I would have gone somewhere else and got it delivered before this. Also, they charge your account the day you purchase rather than the day of delivery. Think twice.

Helpful?52RRA9SRDU5I13599663253
reply from LG Digital Customer Care

Hi there, PamC. Thank you for sharing your experience with us. We understand that the delivery of your LG LRSXC2306S refrigerator hasn&#39;t met your expectations. We can imagine how frustrating it must be to experience a delay, especially when the expected delivery time was not met. While we are unable to address delivery concerns directly, we recommend reaching out to Sam&#39;s Club customer service for further clarification and assistance on this matter.<br />https://www.samsclub.com/p/lg-23-cu-ft-side-by-side-counter-depth-refrigerator-smooth-touch-dispenser/P03009123<br />In the meantime, if you have any questions about the features or setup of your LG refrigerator, we&#39;re here to help! Please send us a private message on Social Media &#64;LGUSSupport, and our team will be more than happy to assist you further. We appreciate your understanding and patience.<br /><br />—Renzo

May 10, 2024
Reviewer name: DN6708
4 out of 5 stars
4 out of 5 stars review

Ready to touch your toes?

[This review was collected as part of a promotion.] Best looking and most useful refrigerator out there sans 1 thing: the pulls on the refrigerator drawers are at the BOTTOM :( This means having to bend ALL the way to the bottom of the frig to open the bottom drawer, think touch your toes! PLEASE change the drawer pulls so I can purchase this LOVELY refrigerator!!!

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
May 20, 2025
Reviewer name: Debby2
2 out of 5 stars
2 out of 5 stars review

Drawbacks

The door alarm is so annoying, goes off after brief periods, & wakes others when used at night. The alarm would prevent me from making this purchase again. I have to repeatedly clean the exterior door diebto finger prints. It also measures a depth of 28.5", 4" beyond my standard counter tops. It makes very limited amounts of ice compared to my previous freezers.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from LG Digital Care Team

Hey there Debby! We appreciate you sharing your feedback with us about your LG refrigerator. Our goal is to ensure that you fully enjoy your fridge so it works the way that you want it to. This fridge offers an "Ice Plus" feature, which can be managed on the inside control panel on the flat door side of your fridge. If you need more help with this feature, more information about this feature can be found on page 25 of your owner's manual. We'd also be happy to offer this link (https://tinyurl.com/ymvw8ewl), which may have some tips to help with the alarm for your fridge. Feel free to reach out to us on social media with your model number and details about any troubleshooting you've tried, and we'd be happy to help you further! *Josh

Jan 28, 2023
Reviewer name: LawrenceL
1 out of 5 stars
1 out of 5 stars review

Beware: glass freezer shelf may shatter

Brand new fridge delivered 3 weeks ago. Works well and otherwise seems like a quality product but today the top glass freezer shelf spontaneously shattered. Upon opening freezer door, I discovered contents of the entire freezer covered in a million tiny, many invisible, shards of glass. Hundreds of dollars worth of food in freezer is a total loss. Hours of cleaning (and bleeding) and vacuuming later, we are still finding minuscule shards of glass I’m the freezer cavity and all over the floor. There was very little weight placed in the glass, no sudden change in temperature. It truly seems just to have shattered on its own, overnight.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from Social Media

Thank you for taking the time to communicate with LG about your experience with your LG Refrigerator. We're sorry to learn that you had such a negative experience. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly

Dec 7, 2023
Reviewer name: ghondronastas
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great value!

Purchased this a month ago and I'm so happy with the product. It looks great and works great too!

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
Jul 29, 2023
Reviewer name: old grumpy man
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

love the two door side by side

Bought this to replace french door model. we did not like the bottom freezer.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
Nov 13, 2022
Reviewer name: Diannesa
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Happy with my purchase just getting use to ice maker making so much noise

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
Jul 1, 2023
Reviewer name: Tom Utah
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Nice counter depth refrigerator

About a year old and does the trick....pleased with roominess and the hidden handles

Review from lg.com
Helpful?52RRA9SRDU5I13599663253