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Customer reviews for LG 23 cu. ft. Counter Depth Side-by-Side Refrigerator for
LG 23 cu. ft. Counter Depth Side-by-Side Refrigerator
3.9 out of 5 stars
stars
117 ratings117 reviews
  1. 5 stars50% (58)
  2. 4 stars23% (27)
  3. 3 stars6% (7)
  4. 2 stars7% (8)
  5. 1 star15% (17)
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Showing 1-10 of 117 reviews
Feb 13, 2026
Reviewer name: rob austin tx
5 out of 5 stars
5 out of 5 stars review

loving the LRSXC2306S

I'm really enjoying my LRSXC2306S. It has all the space I need, and it keeps my food super cold! It does not take a lot of power to run, which is great!

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from LG

Hi, Rob Austin. Thanks for sharing your experience with us. It’s wonderful to hear you’re loving the LG Refrigerator (LRSXC2306S) model. That spacious interior and streamlined design truly make this Side‑by‑Side refrigerator a standout in any kitchen. You can also explore additional guidance here: https://www.lg.com/us/support/product/lg-LRSXC2306S.ASTCNA0. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ ‑LG Digital Care Team ^Juvy

Jun 10, 2022
Reviewer name: simplythebest
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best counter depth refrigerator

[This review was collected as part of a promotion.] Best reliability of any brand, great updated look with no bulky handles, more functionality than a french door model, overall design maximizes useable capacity, printless stainless steel looks great

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
Jun 7, 2022
Reviewer name: Lobo9244
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Storage Space

[This review was collected as part of a promotion.] I love all of the storage space. Both in the freezer and in the refrigerator. The directions for using the dispenser were not how it works and not being real familiar with technology took us a bit to figure out how it does work. Then we love it.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
Aug 28, 2026
Reviewer name: Good Simple Fridge
4 out of 5 stars
4 out of 5 stars review

Good Simple Fridge

Product looks good - although arrived damaged but was resolved in about 3-4 weeks. Ice Maker doesn't appear to fill the bin.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from LG Digital Care Team

Hello! Thanks for your note. It's great to hear your refrigerator is providing the clean look and cooling you expected. We appreciate your feedback on the delivery damage and ice maker, and we understand the importance of smooth operation. We'll pass that along to the team. If you need anything later, our friends at @LGUSSupport are here to help. #LifesGood ❤️ -Rich

Jan 7, 2023
Reviewer name: Mikecostcopurchase1
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

nice design but wifi fails on a new fridge

Very nice fridge, quiet, does what refrigerators are supposed to do, however the wifi to thin q app does not work even though there is a connect button inside. no indicator of connection, no led, no connect to ipad or iphone. App shows the fridge that I entered but indicates not assigned. Will not recognize wifi or bluetooth.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from Social Media

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki

Oct 16, 2023
Reviewer name: Paperboy
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

ice maker performance

purchased several months ago. find the recessed handles awkward to use. the ice maker makes too little ice. just two of us and both elderly. when relative comes to eat with us, usually run out of ice before meal over. ice cubes are small and appear almost crushed. ice maker stops making ice when ice container is approximately 60 percent full. recently on three occasions ice discharge has failed to turn off and has completely emptied the ice container.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from Customer Care

Hi! We appreciate you taking the time to post your review for your counter-depth refrigerator. As per your manual, the ice maker in this model refrigerator should produce 70-180 cubes in a 24-hour period (depending on freezer compartment temperature, room temperature, number of door openings, and other operating conditions). If your ice maker production doesn't meet this production criteria, please reach out to us! Our social media support team is accessible via PM on Facebook or via DM on Twitter. Our handle for both platforms is @LGUSSupport. Please send us a private message with your phone number and refrigerator information (model and serial numbers). It would be our pleasure to offer you our support! ^Chris

Jun 3, 2026
Reviewer name: CaliMatt
1 out of 5 stars
1 out of 5 stars review

Terrible ice machine

This product has been terrible. 3rd lg fridge and the last we will own. The ice machine is completely inefficient for a family. It’s been replaced once already to remedy the issue. In 2 days it still doesn’t fill the ice bin. The tiny cube size definitely doesn’t help.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from LG

Hello, CaliMatt. Thank you for sharing your experience regarding your LG Refrigerator model LRSXC2306S, and we want to ensure your appliance provides the steady ice production your household needs. We are dedicated to providing the high-quality performance and convenience you expect from our products, and we want to help optimize your ice system operation. To help maximize your unit's ice making efficiency, we recommend verifying that the freezer temperature is set at or below 0°F (-18°C), as proper ambient temperatures are vital for steady production cycles. Additionally, please check that your home water line pressure is stable and that the water filter is replaced regularly to ensure unobstructed flow into the mold. For a comprehensive walkthrough on managing your ice production and sizing options, please visit https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-waterice-related-issues-in-an-lg-fridge--20154432248901. If you need further support with your unit, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^James

Aug 30, 2023
Reviewer name: Barb
1 out of 5 stars
1 out of 5 stars review

Horrible delivery and bad icemaker

I really want to love this fridge. It is everything we want when replacing our dud french door samsung. It is roomy and well organized. I have had the unit for 3 months and the icemaker has failed. It has been difficult navigating the LG repair process because the AI used to send text trouble shooting videos thinks I have a different icemaker and the operators that keep calling me from the call center seem to think I am an idiot who can't turn the icemaker on. The team from XPO who delivered had trouble getting my old refrigerator out the garage door...they dented the steel door from the kitchen to the garage. They insisted the fridge wouldnt fit in the space. I pointed out that it wasn't level left to right and when they leveled it, it magically shrank to fit. They commented that a water line was already in place and handed me the one included for installation, and I reminded them that they were required to replace the line to avoid warranty issues. I definitely got an eyeroll. I noticed at that point that the doors weren't level, and they said it would "get more even when we filled it. I opened the fridge and noticed that they had not removed the packing materials as they were packing their unused tools. They said they did not do that. They gathered what little trash they had given they had not actually removed the 27 pcs of styrofoam and 40 yds of plastic film from the fridge. AND, they failed to install the filter for the icemaker so the first batch of ice tasted like chlorine. I sold major appliances for over 10 years, and to say this was a huge disappointment is an understatement. I purchased the rest of my LG appliances from the other warehouse store in our area and delivery was wonderful. Unfortunately, this fridge is not offered there. Be better, Sam's.

Helpful?52RRA9SRDU5I13599663253
reply from LGAnswers

Hello Barb! We appreciate you informing us about the delivery and installation issues you encountered with your LG 23 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. We apologize for any inconvenience this has caused you, but because we are a third party, we recommend coordinating with Sam's Club for the issues you encountered and then informing them that because this is a delivery issue, they are in charge of providing you with a reasonable justification for their error. Best wishes! ~Rita

Jul 12, 2026
Reviewer name: Diane137
1 out of 5 stars
1 out of 5 stars review

CAN FIND GLASS SHELF

I broke my bottom shelf glass on refrigerator side and LG has send me wrong part twice. Please tell me where I can buy the bottom shelf glass part. The model number is LRSXC2306V NOT MODEL NUMBER LRSXC2305S. Otherwise, I love the refrigerator

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from LG

Hello, Diane. We appreciate you sharing your experience and love for your LG Refrigerator, model LRSXC2306V. We want to make sure you get the exact replacement glass you need to keep your fridge looking and working perfectly. Since the wrong part was sent previously, we want to help you secure the correct bottom shelf glass assembly. For your specific model, you can find and purchase the correct replacement shelf assembly directly from our official parts website at https://lgparts.com/products/acq30341215. To prevent any further part mix-ups, we highly recommend verifying your specific serial number on that page before finalizing the order, as this ensures complete compatibility. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Jul 25, 2026
Reviewer name: Jerry stuber
1 out of 5 stars
1 out of 5 stars review

Ice maker stops

Ice maker stops To get it to start i have turn power off for 30 minutes. It will work 2' 4 days Then it happens again

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from LG

Hi, Jerry. We appreciate you sharing your thoughts regarding your LG Side-by-Side Refrigerator LRSXC2306S. We recognize your experience with the ice maker stopping intermittently and needing power resets. To help maintain consistent ice production, check that the ice maker power switch is turned on, verify that the freezer temperature is set to 0 degrees Fahrenheit or lower, and ensure the water filter is replaced regularly to allow full water pressure to the ice maker. You can review additional troubleshooting for ice production issues on our official support page at https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181?srsltid=AfmBOop0e-rSxwsvXRZjOklk1P216qM_rtfr5bShNU3GwQYwCiVAxrS7. We want to help ensure your kitchen setup operates smoothly and dependably for your home. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James