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Customer reviews for LG 23 cu. ft. Counter Depth Side-by-Side Refrigerator for
LG 23 cu. ft. Counter Depth Side-by-Side Refrigerator
3.9 out of 5 stars
stars
115 ratings115 reviews
  1. 5 stars50% (58)
  2. 4 stars23% (26)
  3. 3 stars6% (7)
  4. 2 stars7% (8)
  5. 1 star14% (16)
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Showing 1-10 of 115 reviews
Nov 30, 2022
David Gaffney
5 out of 5 stars review

Verified Purchase

very nice product

I bought this a month ago it is a very nice product. clean and quiet. ice maker works very well compared to the old Frigidaire that I had , it is just a head and shoulders product above everything else. I would also like stove exhaust fan and dishwasher to go with it . May be a matching group would really be nice.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
Oct 2, 2022
Tom from Cali
5 out of 5 stars review

Verified Purchase

Awesome product for the price.

[This review was collected as part of a promotion.] Totally satisfied with my LG refrigerator. It does the job perfectly. It’s a quiet, energy efficient machine. The water dispenses cold, clean water effortlessly. Same with the ice dispenser. I’m happy with my purchase and highly recommend LG kitchen appliances. Five Stars.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
Mar 19, 2023
Ar72
5 out of 5 stars review

Verified Purchase

So far so good

[This review was collected as part of a promotion.] Had now a few weeks no issues what so ever very spacious even though shelves aren’t adjustable they are spaced that don’t need to be adjusted door bins are large and very functional lighting is good really like the smaller ice cubes temperatures in freezer and fridge consistent to setting as far as noise quiet really quiet someone had posted when opening doors would hit their foot don’t really understand that for no problem here opening doors and hitting my feet like I said so far so good hopefully a year from now or 12 years from now it’s still operating with the five star rating

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from LG Social Media

Amazing feedback. Thank you so much for giving us 5 stars! It is not every day that we receive feedback as detailed and thoughtful as yours. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. We're grateful that we had the opportunity to serve you. We look forward to maintaining your 5-star rating with us for the year to come. Thanks for choosing LG! -Cazz

Jun 7, 2022
Lobo9244
5 out of 5 stars review

Verified Purchase

Storage Space

[This review was collected as part of a promotion.] I love all of the storage space. Both in the freezer and in the refrigerator. The directions for using the dispenser were not how it works and not being real familiar with technology took us a bit to figure out how it does work. Then we love it.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
Feb 6, 2024
annual review
5 out of 5 stars review

Verified Purchase

One year review

[This review was collected as part of a promotion.] We bought this a year ago and it has performed as you would expect from a refrigerator-no functional problems. The only item we ran into was the push bottom on inside of the door area to activate water filter monitoring after a filter change. You need to press "firmly" on the button. The instruction booklet does not mention to push firmly. Service tech cleared that " misunderstanding up within a minute. We like the no hand doors on this model as we have a middle island and it gives a slightly larger area between them as well as a cleaner look.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
Sep 26, 2023
Lori D
5 out of 5 stars review

Verified Purchase

Modern and Sleek in Appearance

[This review was collected as part of a promotion.] I’ve had my LG refrigerator a few weeks and so far I’m pleased with my purchase. I really like the modern look of the unit and that was the driving force behind my purchase. Of concern is the ice-maker. My household is one person and the ice-maker barely keeps up with my needs. I’m not sure how it would do with a large household. I also find the ice-maker loud but it’s manageable. All in all I like the refrigerator. If possible I would purchase a larger model because freezer space is limited in this size but if kitchen space is limited this is a great option.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
Aug 8, 2023
Evelyn3140
4 out of 5 stars review

Verified Purchase

Almost Perfect

We bought this LG fridge last month. It’s been great. Only 2 things are lacking: a small deli drawer to hold cheese and lunch meats and a curved sideways wine shelf. We miss them, but I made due with a store-bought plastic bin. The wine bottle fits just fine all by itself.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
Jan 7, 2023
Mikecostcopurchase1
3 out of 5 stars review

Verified Purchase

nice design but wifi fails on a new fridge

Very nice fridge, quiet, does what refrigerators are supposed to do, however the wifi to thin q app does not work even though there is a connect button inside. no indicator of connection, no led, no connect to ipad or iphone. App shows the fridge that I entered but indicates not assigned. Will not recognize wifi or bluetooth.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from Social Media

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki

Oct 16, 2023
Paperboy
3 out of 5 stars review

Verified Purchase

ice maker performance

purchased several months ago. find the recessed handles awkward to use. the ice maker makes too little ice. just two of us and both elderly. when relative comes to eat with us, usually run out of ice before meal over. ice cubes are small and appear almost crushed. ice maker stops making ice when ice container is approximately 60 percent full. recently on three occasions ice discharge has failed to turn off and has completely emptied the ice container.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from Customer Care

Hi! We appreciate you taking the time to post your review for your counter-depth refrigerator. As per your manual, the ice maker in this model refrigerator should produce 70-180 cubes in a 24-hour period (depending on freezer compartment temperature, room temperature, number of door openings, and other operating conditions). If your ice maker production doesn't meet this production criteria, please reach out to us! Our social media support team is accessible via PM on Facebook or via DM on Twitter. Our handle for both platforms is @LGUSSupport. Please send us a private message with your phone number and refrigerator information (model and serial numbers). It would be our pleasure to offer you our support! ^Chris

Jul 1, 2023
Anonymous
2 out of 5 stars review

Verified Purchase

NONE

I BOUGHT THIS OVER A YEAR AGO AND HAD IT SERVICED SEVERAL DUE TO THE ICE MAKER. IT NEVER WORKED & IF WE GOT A CUP OF ICE, WE WERE LUCKY. LG JUST BRUSHED US OFF LIKE WE WERE NOTHING. WE HAVE ALWAYS BOUGHT LG BECAUSE OF THEIR QUALITY AND SERVICE, BUT NOT ANYMORE. WE OWN 3-LG TVS, A WASHER AND DRYER AND NOW A FRIGERATOR THAT DOES NOT WORK. WE NOW HAVE IT IN OUR GARAGE & WILL NEVER BUY LG OR RECOMMEND THEM TO ANYONE.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from social/LG

We are disappointed to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for the inconvenience that you've experienced. We would like to discuss how we could rectify your experience with us, We'd love to hear from you. Please reach out to our Customer Support Team at 800-243-0000. Thank you for your time, Have a great day. ~Tanisha