Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for LG 23 cu. ft. Counter Depth Side-by-Side Refrigerator for
LG 23 cu. ft. Counter Depth Side-by-Side Refrigerator
3.9 out of 5 stars
stars
115 ratings115 reviews
  1. 5 stars50% (58)
  2. 4 stars23% (26)
  3. 3 stars6% (7)
  4. 2 stars7% (8)
  5. 1 star14% (16)
Sort by |
Showing 41-50 of 115 reviews
Mar 5, 2023
Colette Tilden
4 out of 5 stars review

Verified Purchase

New fridge

[This review was collected as part of a promotion.] After purchasing we discovered they put the wrong filter in and the water and ice compartment. The water tasted nasty and so did the ice. I called LG and we discovered the problem was the wrong filter. They are sending me the correct filter now.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from LG Social Media

We want to thank you for taking the time to communicate with us about your experience. We're glad that we're able to assist you and have that wrong filter issue taken care of. We want to take this opportunity to thank you for your patience and understanding regarding this matter. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Danee

Sep 26, 2023
Lori D
5 out of 5 stars review

Verified Purchase

Modern and Sleek in Appearance

[This review was collected as part of a promotion.] I’ve had my LG refrigerator a few weeks and so far I’m pleased with my purchase. I really like the modern look of the unit and that was the driving force behind my purchase. Of concern is the ice-maker. My household is one person and the ice-maker barely keeps up with my needs. I’m not sure how it would do with a large household. I also find the ice-maker loud but it’s manageable. All in all I like the refrigerator. If possible I would purchase a larger model because freezer space is limited in this size but if kitchen space is limited this is a great option.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
Feb 6, 2023
Regretful Fridge Buyer
2 out of 5 stars review

Verified Purchase

The Slowest ice maker.Store ice necessity to get.

[This review was collected as part of a promotion.] Hello. Ice maker cannot keep up with just myself even after preloading it with ice from the store. Unfortunately there are other people in my house as well. Ice turn out about every 2-3 hours and they are small cubes. The doors are very low to the ground so you will scrape off the top of your feet if you don’t stop and think every time you open the refrigerator. Not what you should have to do while trying to get some breakfast out first thing in the morning. Nope. Ouch. I would like to return it but who has time for that. This fridge is a bust!

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from Social Media

We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, so we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly

Sep 27, 2022
Byron D
5 out of 5 stars review

Verified Purchase

Enjoying our LG Counter depth Side by Side

We are enjoying our new LG side-by-side that we have had for 2 months. The door is easily opened and closed. The overall look/style is smooth and sleek - there are no visible door handles. The beep signal indicating that the door has been held open for too long is a bonus.. We wish that the refrigerator/freezer was sold with extra loose shelf bins for the open shelves of the refrigerator freezer. The bins could help with organizing the contents on the refrigerator/freezer shelves. We like that the icemaker is integrated with the freezer door. There are enough ice cubes for our use.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
Aug 11, 2022
Anonymous
4 out of 5 stars review

Verified Purchase

BoughtThis refrigerator about a month ago. When it was delivered the kitchen cabinet was about a half inch to short. The hight adjustment on the unit would not go down as low as the opposite one. We finally fit it in with some trimming. Water delivery system spigot does not work well when filling water bottles. I often wonder if engineers test features such as this to see how they work/

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
Jul 31, 2022
mthomtech
5 out of 5 stars review

Verified Purchase

Stylish with a lot of room

[This review was collected as part of a promotion.] After much searching, we decided on this counter-depth fridge for it's stylish look and the amount of room it had. So far we really enjoy it. After having a french-door style fridge, we decided to go back to a side by side. I like that the in-door ice maker is on the freezer side, which will hopefully eliminate some of the issues that french-door refrigerators have with in-door ice. We like having freezer space at eye-level too. Our freezer contents are much easier to organize and easily accessible. The fridge has a lot of room too, especially for a counter-depth. I'm also impressed with the door cooling vents that keep door contents just as cool as the rest of the fridge. We opted for the platinum silver color, which matched our other stainless appliances.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
Jun 3, 2026
CaliMatt
1 out of 5 stars review

Terrible ice machine

This product has been terrible. 3rd lg fridge and the last we will own. The ice machine is completely inefficient for a family. It’s been replaced once already to remedy the issue. In 2 days it still doesn’t fill the ice bin. The tiny cube size definitely doesn’t help.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from LG

Hello, CaliMatt. Thank you for sharing your experience regarding your LG Refrigerator model LRSXC2306S, and we want to ensure your appliance provides the steady ice production your household needs. We are dedicated to providing the high-quality performance and convenience you expect from our products, and we want to help optimize your ice system operation. To help maximize your unit's ice making efficiency, we recommend verifying that the freezer temperature is set at or below 0°F (-18°C), as proper ambient temperatures are vital for steady production cycles. Additionally, please check that your home water line pressure is stable and that the water filter is replaced regularly to ensure unobstructed flow into the mold. For a comprehensive walkthrough on managing your ice production and sizing options, please visit https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-waterice-related-issues-in-an-lg-fridge--20154432248901. If you need further support with your unit, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^James

May 15, 2023
Tricia no last name
1 out of 5 stars review

Verified Purchase

Terrible product. Worse service

Refridgerator went out 4 months after purchase and took 3 months to finally get told I was being refunded. We shall see when I actually have the check in hand.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from LG Social Media

Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.

Dec 19, 2023
JuneKenn
5 out of 5 stars review

Verified Purchase

Best ever

[This review was collected as part of a promotion.] I can’t say enough about this fridge, quietest refrigerator I’ve ever had. The only noise you hear is when it drops the ice

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
May 16, 2023
SFleet
5 out of 5 stars review

Verified Purchase

This Fridge is Cool

We bought this refrigerator and recently had it installed. We love the room in both the freezer and refrigerator. We are very happy with this product.

Review from lg.com
Helpful?52RRA9SRDU5I13599663253
reply from LG Social.

Hey there. Thank you for sharing your love for our LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport. `Jai