Hi, Andre. Thank you for reaching out to us about your LG Washer (WT7005CW) model delivery experience. We understand your concern about having delays and damage during installation. we strive to provide exceptional services and ensure a smooth experience.To assist further, we recommend contacting the delivery service directly to report the damage and inquire about the next steps for replacement or repair. You can also contact Sam's Club customer service at 888-746-7726, they should provide you with a timeline for when you can expect resolution.Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you in following up on this matter. We appreciate your patience as we work together to resolve this situation. ^Juvy

Hey Ethan! Thanks for sharing your LG Washer experience with us. Creating quality washers that bring value to your laundry routine is crucial, so we appreciate your insightful feedback. The amount of water used and the length of the wash cycle will vary depending on the wash cycle used. We recommend checking out our guide at https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348DRC for more information on the expected cycle times. It's worth noting that adding additional modifiers could extend the cycle longer. We also have a guide for extending your drain hose on our page at https://www.lg.com/us/support/help-library/lg-washing-machine-installation-how-can-i-connect-and-extend-the-drain-hose--20153066384911. If you have any questions or need help, we're always available via email at lgdigitalcare@lg.sprinklrsupport.com. Be sure to include your contact info and model number when reaching out, and we'll be happy to help! *Joseph

We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy

Hello. Thank you for sharing your experience with your LG Washer. The issue with the washer lid hinges wearing out after just five months is definitely something that deserves a closer look. For reference, you can explore LG washer support and warranty coverage here: https://www.lg.com/us/support/products/washers. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this hinge durability issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James