Hi there, we appreciate you sharing your experience with us. It helps us better understand how to support you. We've linked a guide below with simple steps to help improve draining performance, including information about the washer's level and drain hose: https://www.samsung.com/us/support/troubleshooting/TSG01001013/ To provide more accurate resolution regarding your dryer, we would appreciate it if you could reach out to us to clarify some details, and our team will be glad to help. Thanks for choosing Samsung. Jeffrey Samsung Care

Hi Awolnation, Sharing your experience highlights how your early interactions with the washer, especially enjoying the AI features, quiet operation, and smart sensors, can influence your expectations around reliability and overall satisfaction with your appliance over time. Feedback like this helps highlight where things aren’t landing as they should and where improvements are needed. Please keep this reference number for your records 1152391689. Thank you for your feedback. Meneleo Samsung Care

We appreciate the time you took to provide documentation regarding the promotional warranty extension, br ru. We'd like the opportunity to learn more about the details surrounding the decision and assist further. To help us review your experience, please contact us and reference ticket number 1153328301: Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient_id=18768513 Samsung Customer Care: 1-800-SAMSUNG (1-800-726-7864) We would be happy to take a closer look at your warranty extension request. Whenny Samsung Care

Hi Washerguy, you've shared thoughtful feedback about your washer, including the features you enjoy and your experience with load balancing, and we're here to help. We've provided a useful guide below with tips for balancing your laundry loads: https://www.samsung.com/us/support/troubleshoot/TSG10003485/ We're here whenever you need support along the way. Jeffrey Samsung Care

Hi there, We appreciate you taking the time to share your experience, as feedback like yours helps provide insight into our customers' purchasing journey. As your review relates to the delivery experience, we recommend working directly with Sam’s Club regarding your order and delivery concerns. You can contact Sam’s Club at 1‑888‑746‑7726 for assistance with your order. Thank you for choosing Samsung. Bryan Samsung Care

Hi there, We're sorry to hear about your experience, and we appreciate you bringing the additional cleaning and maintenance you've encountered to our attention. To help with the residue and buildup you've described, we've provided the guides below, which offer cleaning recommendations and maintenance tips for your washer. Molds or mildew: https://www.samsung.com/us/support/troubleshoot/TSG10007282/ Washer cleaning and maintenance: https://www.samsung.com/us/support/answer/ANS10003197/ If you'd like us to look into this further, we're here to help. Geraldine Samsung Care

Hi there, We hear your comments regarding washer performance and appreciate the time you've taken to share your experience as an owner. We've included the resource below with information on load balancing and washer operation: https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Glaiza Samsung Care

Hi there, We appreciate you sharing your feedback about your washer's settings and cycle operation. To help, we've included a guide below that outlines available cycle features. Settings and features: https://www.samsung.com/us/support/answer/ANS10001016/ It's our commitment to support you as a Samsung customer. Geraldine Samsung Care