Good day, Our goal is to assist you at any time. We want to discuss this experience further with you and address any other concerns you may have if you decide to have it diagnosed and repaired. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150891569, to help our team locate your information when you message us. Have a great day. -John

Hi there, We can feel your frustration with this washer. We are here to help you with it. We would like to speak to you directly to gather more information and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147732851), to help our team pull up your information. Have a great day! ^Rodel