Plugged it in and turned on the fireplace..less than 30 seconds it throws a "88" code error. Called customer service they told me to take it apart, trace the plug into the mother board, unplug and try again then call back if it didn't work...of course it didn't work. So now they are shipping a new unti..will update when that one arrives.

Very solid, sturdy piece! Feels and looks as good as a 7,000$ handmade Amish piece we considered. No damage as I bought in my local store and transported in my own truck. Fireplace insert looks awesome and very realistic! Have used the heater a couple times and could feel some heat but I have gas heat and don’t need just tried it out. Can’t say if it was strong enough if trying to use as a primary heat source though. We love it and couldn’t be happier! Awesome piece at an unreal price point!

Arrived early in perfect condition. Works and looks great!

Very well made, really heavy and sturdy. Color is beautiful and elegant. Love the height. Definitely recommend.

Just bought it today and its beautiful and elegant. Ive been wanted this fir awhile already.Its super heavy so bring extra help..

This is a sturdy, very well made fireplace. I'm so happy with this purchase. I've not seen another fireplace that compares to this. It's beautiful.

This is a very solid piece. But easily moved. The color is very pretty and we love the fire place. Stands slightly higher then I anticipated but still looks great, definitely recommend.

Shipping was slow and required several phone calls; Box was damaged, but unit was OK. It's a real nice unit for the price with 1 exception....There are ZERO instructions/descriptions for the remote and the control panel!!

This is exactly what I have been looking for! Product arrived in great condition and only had to put shelves inside the cabinet for assembly. Great quality and looks beautiful in our living room!

This is a very substantial piece. However, I wish the flames were brighter. And the remote control is unusable, you can't even see the screen. The app is lacking as well. But overall, it's nice.