I bought this fireplace and it is really nice looking but turns on all by itself when using my Spectrum TV remote control to change the tv channels. It doesn't do it all the time but it shouldn't do it at all. I did contact customer service and NEVER got a response from them within the hours

Very solid, sturdy piece! Feels and looks as good as a 7,000$ handmade Amish piece we considered. No damage as I bought in my local store and transported in my own truck. Fireplace insert looks awesome and very realistic! Have used the heater a couple times and could feel some heat but I have gas heat and don’t need just tried it out. Can’t say if it was strong enough if trying to use as a primary heat source though. We love it and couldn’t be happier! Awesome piece at an unreal price point!

Arrived early in perfect condition. Works and looks great!

Very well made, really heavy and sturdy. Color is beautiful and elegant. Love the height. Definitely recommend.

This is a sturdy, very well made fireplace. I'm so happy with this purchase. I've not seen another fireplace that compares to this. It's beautiful.

Just bought it today and its beautiful and elegant. Ive been wanted this fir awhile already.Its super heavy so bring extra help..

I'd like to know how to clean the fire logs? The screen does not come a part and it gets very dusty. Hopefully someone can help with this question. Thank you.

Shipping was slow and required several phone calls; Box was damaged, but unit was OK. It's a real nice unit for the price with 1 exception....There are ZERO instructions/descriptions for the remote and the control panel!!

This is a very solid piece. But easily moved. The color is very pretty and we love the fire place. Stands slightly higher then I anticipated but still looks great, definitely recommend.

Love the fireplace but after a few days it started making this ticking sound that's really annoying. Not sure how to get it fixed, it's to big to bring back to the store.