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Customer reviews for Member's Mark Manhattan Media Fireplace, Assorted Colors for
Member's Mark Manhattan Media Fireplace, Assorted Colors
4.2 out of 5 stars
stars594 ratings258 reviews
  1. 5 stars70% (413)
  2. 4 stars10% (58)
  3. 3 stars6% (38)
  4. 2 stars2% (13)
  5. 1 star12% (72)
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Showing 241-250 of 258 reviews
Oct 27, 2021
Sharbel
1 out of 5 stars review

Bad Features

I bought this fireplace and it is really nice looking but turns on all by itself when using my Spectrum TV remote control to change the tv channels. It doesn't do it all the time but it shouldn't do it at all. I did contact customer service and NEVER got a response from them within the hours

Helpful?48G7F375ULSK13596802748
reply from Supplier Response

Hi Sharbel. Thank you for choosing our product. We regret to read about your experience and apologize for any inconvenience. Please contact customer service at 1-888-301-0332 to obtain more information and assist you further if this is still an issue. We hope to hear from you soon!

Apr 23, 2022
ScottG
5 out of 5 stars review

Love It!!!

Very solid, sturdy piece! Feels and looks as good as a 7,000$ handmade Amish piece we considered. No damage as I bought in my local store and transported in my own truck. Fireplace insert looks awesome and very realistic! Have used the heater a couple times and could feel some heat but I have gas heat and don’t need just tried it out. Can’t say if it was strong enough if trying to use as a primary heat source though. We love it and couldn’t be happier! Awesome piece at an unreal price point!

Helpful?48G7F375ULSK13596802748
Feb 26, 2023
Jason
5 out of 5 stars review

Beautiful

Arrived early in perfect condition. Works and looks great!

Helpful?48G7F375ULSK13596802748
Nov 25, 2022
Happy Mom
5 out of 5 stars review

Love it.

Very well made, really heavy and sturdy. Color is beautiful and elegant. Love the height. Definitely recommend.

Helpful?48G7F375ULSK13596802748
Dec 29, 2022
Dianne
3 out of 5 stars review

Beautiful!

This is a sturdy, very well made fireplace. I'm so happy with this purchase. I've not seen another fireplace that compares to this. It's beautiful.

Helpful?48G7F375ULSK13596802748
Oct 9, 2021
Johnny
5 out of 5 stars review

Beautiful

Just bought it today and its beautiful and elegant. Ive been wanted this fir awhile already.Its super heavy so bring extra help..

Helpful?48G7F375ULSK13596802748
Sep 9, 2023
Roxy
3 out of 5 stars review

Cleaning

I'd like to know how to clean the fire logs? The screen does not come a part and it gets very dusty. Hopefully someone can help with this question. Thank you.

Helpful?48G7F375ULSK13596802748
reply from Member's Mark

Hi Roxy, please contact Member Support at (888) 301-0332 and ask them to transfer your request to the manufacturer for further assistance.

Nov 2, 2023
JMark
4 out of 5 stars review

Nice but needs more Instructions on usage!

Shipping was slow and required several phone calls; Box was damaged, but unit was OK. It's a real nice unit for the price with 1 exception....There are ZERO instructions/descriptions for the remote and the control panel!!

Helpful?48G7F375ULSK13596802748
Feb 24, 2022
Jen
4 out of 5 stars review

Really nice!

This is a very solid piece. But easily moved. The color is very pretty and we love the fire place. Stands slightly higher then I anticipated but still looks great, definitely recommend.

Helpful?48G7F375ULSK13596802748
Oct 12, 2021
Disappointed
2 out of 5 stars review

Nice, but...

Love the fireplace but after a few days it started making this ticking sound that's really annoying. Not sure how to get it fixed, it's to big to bring back to the store.

Helpful?48G7F375ULSK13596802748
reply from Supplier Product Expert

Hello and thank you for choosing our product. We regret to read about the issue with your fireplace and urge you to contact Customer Service at 1-888-301-0332 to obtain more information and assist you further. We hope to hear from you soon!